PeopleSmart in Business eBook - The Platinum Rule

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Table of Contents I Introduction 1 ONE: The Platinum Rule 1I TWO: I Know Who You Are, But What Am I? 37 THREE: How Will You Know One When You Meet One? 73 FOUR: Creating Personal Power Through Behavioral Adaptability 93 FIVE: On the Job 127 SIX: Leadership Styles 157 SEVEN: Selling and Servicing with Style! 179 Aft erword 181 Now, a Word About Our Authors…
Page 2 and 3: People Smart: In Business Copyright
Page 5: Dedications From Tony Alessandra: T
Page 11 and 12: Introduction Behavioral diff erence
Page 13 and 14: pattern, or group of recurring habi
Page 15 and 16: to round off your own sharp edges a
Page 19 and 20: Chapter 1 The Platinum Rule Persona
Page 21 and 22: ased on how well you practice the G
Page 23 and 24: and ask about her intimate, private
Page 25 and 26: plain our diff erences were made by
Page 29 and 30: Chapter 2 I Know Who You Are, But W
Page 31 and 32: Th is personal inventory is a simpl
Page 33 and 34: their need for control, this helps
Page 35 and 36: Action Plan... DOMINANT DIRECTOR CH
Page 37 and 38: infl uence others and shape their e
Page 39 and 40: Action Plan... INTERACTING SOCIALIZ
Page 41 and 42: especially themselves. Steady Relat
Page 43 and 44: • slower paced--wait until they k
Page 45 and 46: and irrationality in others. Th is
Page 47 and 48: prepared themselves to provide a me
Page 49 and 50: Want others to notice — Complimen
Page 51 and 52: do not fi nish them. In fact, they
Page 53: KIND OF DECISION MAKER Dominant Dir
Page 56 and 57: 38 Three: How Will You Know One Whe
Page 58 and 59:
40 Three: How Will You Know One Whe
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Chapter 4 Creating Personal Power T
Page 93 and 94:
Which style is most adaptable? No o
Page 95 and 96:
down into 10 fl exibility strengths
Page 97 and 98:
Lower versatility is characterized
Page 99 and 100:
means I have to be willing to accep
Page 101 and 102:
Lower versatility individuals Teena
Page 103 and 104:
specifi c types of adaptations are
Page 105 and 106:
Example: While you have developed t
Page 107 and 108:
promise is appropriate. You’ll al
Page 111 and 112:
Chapter 5 Problem solving in the wo
Page 113 and 114:
high results-orientation can manife
Page 115 and 116:
direct action for fast results. Whe
Page 117 and 118:
We know an elementary school princi
Page 119 and 120:
from the awe-inspiring. Of all the
Page 121 and 122:
• Professional host or hostesses
Page 123 and 124:
a.m. Tour guides usually still smil
Page 125 and 126:
havior at its most extreme). “Ear
Page 127 and 128:
• Enjoy compliments about themsel
Page 129 and 130:
existing performance levels, and or
Page 131 and 132:
Actions speak louder than words Inh
Page 133 and 134:
“Modesty is the best policy” Ju
Page 135 and 136:
espond, “I don’t want to say an
Page 137 and 138:
Th inker style, they complete the c
Page 139 and 140:
a more time-effi cient procedure. D
Page 141 and 142:
ig things. At the least, both posit
Page 145 and 146:
Chapter 6 Leadership Styles Making
Page 147 and 148:
to know only those details required
Page 149 and 150:
Compared to the other types, Domina
Page 151 and 152:
to them—and also yourself. Focus
Page 153 and 154:
WHEN OTHERS ARE DOMINANT DIRECTORS,
Page 155 and 156:
emotions come fi rst, thinking proc
Page 157 and 158:
individuals. Talking allows them to
Page 159 and 160:
that both you and I feel good about
Page 161 and 162:
• View people and tasks more obje
Page 163 and 164:
get along with co-workers, and how
Page 165 and 166:
with them and which is important to
Page 167 and 168:
The Cautious Thinker Leader Help th
Page 169 and 170:
attempts to get them to talk. Th is
Page 171 and 172:
wholesalers we can contact there so
Page 173:
The “best” leadership style Rem
Page 176 and 177:
158 Seven: Selling and Servicing wi
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Page 180 and 181:
Page 182 and 183:
Page 184 and 185:
Page 186 and 187:
Page 188 and 189:
Page 190 and 191:
Page 192 and 193:
Page 194 and 195:
Page 197:
Afterword Aft er reading People Sma
Page 200 and 201:
182 Now, a Word About Our Authors f
Page 203 and 204:
CLAIM YOUR BONUS: PeopleSmart Six H
Page 205 and 206:
It gets even better. Learn to apply
Page 207 and 208:
tap into your own communication pow
Page 209 and 210:
And you can download it instantly!
Page 211 and 212:
Your sanity may depend on it! When
Page 213 and 214:
Alessandra on NonVerbal Communicati
Page 215 and 216:
“If you have ever had a personali
Page 217 and 218:
Flexibility eWorkbook - 25-page PDF
Page 219:
• Customer Service Demands Commit
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