PeopleSmart in Business eBook - The Platinum Rule

phone and like to build a personal, fi rst name relationship with callers.
Even if they don’t know you, they may say, “You don’t have to be
formal. Just call me Alice.” Th ey may project a desire to know you
personally or provide you with good service.
Th ey communicate with steady, even vocal intonations to convey
friendliness, comfort, and a sense of relaxation. Steady Relaters tend
to be naturals at listening to others’ ideas and feelings, whether on the
phone or in person. Th ey tend to be interested in the blow-by-blow,
point-by-point description of what you did yesterday or the sequential
pattern of how to complete a certain task. You’re probably talking to a
Steady Relater if you notice slower than average speech patterns, more
moments of listening than of speaking, and references to actual, reallife
experiences regarding either products or mutual acquaintances.
“I’ll look it up for you”
Steady Relaters tend to express themselves in a rather tentative manner
in both their face-to-face and telephone conversations. “I’ll need
to consult Mrs. Adams before I can make that decision,” or, “I’m not
sure we can do that, but I’ll get back to you as soon as I fi nd out.” As in
other aspects of their lives, they oft en defer to the more human, proven
way things have always been done. Th ey typically feel more comfortable
making decisions based on conferring with others rather than by
themselves. “What do you think?” and “How do you feel?” and “What
do you recommend?” are all common questions this type may ask.
When Th ey Th ink About Someone,Th ey May Drop a Line
In their written correspondence, Steady Relaters may send letters
just to keep in touch or to let you know they’re thinking of you. Of the
four personality types, this one is likely to send thank you notes for
almost anything—inviting them to a party, driving them to the dry
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