PeopleSmart in Business eBook - The Platinum Rule

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Dedications From Tony Alessandra: To my children, Justin & Jessica Alessandra To my stepchildren, Ashley & Dana Wexler From Michael O’Connor: To Mary Ann, my loving wife and my greatest teacher, and to my children Kevin and Kara, for their patience, tolerance, and appreciation of my life’s work
Page 2 and 3: People Smart: In Business Copyright
Page 7: Acknowledgments Writing this book h
Page 11 and 12: Introduction Behavioral diff erence
Page 13 and 14: pattern, or group of recurring habi
Page 15 and 16: to round off your own sharp edges a
Page 19 and 20: Chapter 1 The Platinum Rule Persona
Page 21 and 22: ased on how well you practice the G
Page 23 and 24: and ask about her intimate, private
Page 25 and 26: plain our diff erences were made by
Page 29 and 30: Chapter 2 I Know Who You Are, But W
Page 31 and 32: Th is personal inventory is a simpl
Page 33 and 34: their need for control, this helps
Page 35 and 36: Action Plan... DOMINANT DIRECTOR CH
Page 37 and 38: infl uence others and shape their e
Page 39 and 40: Action Plan... INTERACTING SOCIALIZ
Page 41 and 42: especially themselves. Steady Relat
Page 43 and 44: • slower paced--wait until they k
Page 45 and 46: and irrationality in others. Th is
Page 47 and 48: prepared themselves to provide a me
Page 49 and 50: Want others to notice — Complimen
Page 51 and 52: do not fi nish them. In fact, they
Page 53: KIND OF DECISION MAKER Dominant Dir
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38 Three: How Will You Know One Whe
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Chapter 4 Creating Personal Power T
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Which style is most adaptable? No o
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down into 10 fl exibility strengths
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Lower versatility is characterized
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means I have to be willing to accep
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Lower versatility individuals Teena
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specifi c types of adaptations are
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Example: While you have developed t
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promise is appropriate. You’ll al
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Chapter 5 Problem solving in the wo
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high results-orientation can manife
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direct action for fast results. Whe
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We know an elementary school princi
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from the awe-inspiring. Of all the
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• Professional host or hostesses
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a.m. Tour guides usually still smil
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havior at its most extreme). “Ear
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• Enjoy compliments about themsel
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existing performance levels, and or
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Actions speak louder than words Inh
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“Modesty is the best policy” Ju
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espond, “I don’t want to say an
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Th inker style, they complete the c
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a more time-effi cient procedure. D
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ig things. At the least, both posit
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Chapter 6 Leadership Styles Making
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to know only those details required
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Compared to the other types, Domina
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to them—and also yourself. Focus
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WHEN OTHERS ARE DOMINANT DIRECTORS,
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emotions come fi rst, thinking proc
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individuals. Talking allows them to
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that both you and I feel good about
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• View people and tasks more obje
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get along with co-workers, and how
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with them and which is important to
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The Cautious Thinker Leader Help th
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attempts to get them to talk. Th is
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wholesalers we can contact there so
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The “best” leadership style Rem
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158 Seven: Selling and Servicing wi
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Afterword Aft er reading People Sma
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182 Now, a Word About Our Authors f
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CLAIM YOUR BONUS: PeopleSmart Six H
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It gets even better. Learn to apply
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tap into your own communication pow
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And you can download it instantly!
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Your sanity may depend on it! When
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Alessandra on NonVerbal Communicati
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“If you have ever had a personali
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Flexibility eWorkbook - 25-page PDF
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• Customer Service Demands Commit
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