PeopleSmart in Business eBook - The Platinum Rule
PeopleSmart in Business eBook - The Platinum Rule PeopleSmart in Business eBook - The Platinum Rule
200 Claim Your Bonus some of your habitual behaviors and knee-jerk reactions in order to become more versatile - and therefore increase your chances of success in any given situation, regardless of circumstances. Topics covered include: • Helping you increase your resiliency, attentiveness, and vision - all of which enhance your versatility • Helping you decrease your bluntness, resistance, and subjectiveness - all of which hinder your versatility Buy It Now! http://www.alessandra.com/products/productdetails. asp?productid=60 Astounding Customer Service Complete Package DVD - All eight chapters (segments) on Customer Service (approx. 80 minutes) PLUS three chapters on Listening Skills (approx. 36 minutes) PLUS two chapters on Telephone Skills (approx. 25 minutes), includes PDF Workbook for each category. Th e cost of training your employees to deliver Astounding Customer Service never exceeds the cost of losing a customer! Can you aff ord to lose your customers? Of course not, but you may be doing so anyway, if your company’s customer service standards are not high enough for your customers. Luckily, employees in all areas of your business can easily and quickly increase their customer service skills - anyone from secretaries to managers to the CEO him/herself! Why not invest in my proven system today, and help your employees learn skills that will secure committed and active customers for your business? How can you aff ord not to? Customer Service Topics Include: • Customer Service in America is Broken • What’s Your Customer Worth?
• Customer Service Demands Commitment, Communication, and Confl ict Resolution • Exceeding Customer Expectations • Th e 3 R’s of Customer Service • How to Deliver Astounding Customer Service • Graduate from One-Shot Sales to Lifetime Customers • Improve Your Customer Service Language Listening Skills Topics Include: • Th e High Cost of Ineff ective Listening • Th e Benefi ts of Active Listening • Th e CARESS Model • Telephone Skills Topics Include: • Sixteen Critical Strategies • Handling Irate Callers • Twelve Ideas Customers Love • My personal guarantee! If you’re not satisfi ed with the results I’m positive you’ll see in the fi rst 60 days, pick up the phone or send me an email and I’ll refund your money on the spot! No questions asked. How’s that for customer service? Buy It Now! http://www.alessandra.com/products/productdetails. asp?productid=66 201
- Page 168 and 169: 150 Six: Leadership Styles sanitary
- Page 170 and 171: 152 Six: Leadership Styles what the
- Page 172 and 173: 154 Six: Leadership Styles Action P
- Page 175 and 176: Chapter 7 Selling and Servicing wit
- Page 177 and 178: salesperson and prospect have worke
- Page 179 and 180: #2—studying D’s needs To head o
- Page 181 and 182: ecome so preoccupied with other bus
- Page 183 and 184: How to Sell Your Product or Service
- Page 185 and 186: about the favorable impact or conse
- Page 187 and 188: with new things. So make sure you r
- Page 189 and 190: #2—studying S needs Steady Relate
- Page 191 and 192: identify which employees deserve im
- Page 193 and 194: #1—making contact with the C Befo
- Page 195: train new employees at no additiona
- Page 199 and 200: Now, a Word About Our Authors… An
- Page 201: ship & Character. Dr. O’Connor ha
- Page 204 and 205: 186 Claim Your Bonus Once you’ve
- Page 206 and 207: 188 Claim Your Bonus Additional Lea
- Page 208 and 209: 190 Claim Your Bonus How to Gain Po
- Page 210 and 211: 192 Claim Your Bonus Mastering Your
- Page 212 and 213: 194 Claim Your Bonus the correct ju
- Page 214 and 215: 196 Claim Your Bonus and an assured
- Page 216 and 217: 198 Claim Your Bonus It’s fun. It
200<br />
Claim Your Bonus<br />
some of your habitual behaviors and knee-jerk reactions <strong>in</strong> order to<br />
become more versatile - and therefore <strong>in</strong>crease your chances of success<br />
<strong>in</strong> any given situation, regardless of circumstances.<br />
Topics covered <strong>in</strong>clude:<br />
• Help<strong>in</strong>g you <strong>in</strong>crease your resiliency, attentiveness, and vision - all<br />
of which enhance your versatility<br />
• Help<strong>in</strong>g you decrease your bluntness, resistance, and subjectiveness<br />
- all of which h<strong>in</strong>der your versatility<br />
Buy It Now! http://www.alessandra.com/products/productdetails.<br />
asp?productid=60<br />
Astound<strong>in</strong>g Customer Service Complete Package<br />
DVD - All eight chapters (segments) on Customer Service (approx.<br />
80 m<strong>in</strong>utes) PLUS three chapters on Listen<strong>in</strong>g Skills (approx. 36 m<strong>in</strong>utes)<br />
PLUS two chapters on Telephone Skills (approx. 25 m<strong>in</strong>utes),<br />
<strong>in</strong>cludes PDF Workbook for each category.<br />
Th e cost of tra<strong>in</strong><strong>in</strong>g your employees to deliver Astound<strong>in</strong>g Customer<br />
Service never exceeds the cost of los<strong>in</strong>g a customer!<br />
Can you aff ord to lose your customers? Of course not, but you may<br />
be do<strong>in</strong>g so anyway, if your company’s customer service standards are<br />
not high enough for your customers. Luckily, employees <strong>in</strong> all areas of<br />
your bus<strong>in</strong>ess can easily and quickly <strong>in</strong>crease their customer service<br />
skills - anyone from secretaries to managers to the CEO him/herself!<br />
Why not <strong>in</strong>vest <strong>in</strong> my proven system today, and help your employees<br />
learn skills that will secure committed and active customers for your<br />
bus<strong>in</strong>ess? How can you aff ord not to?<br />
Customer Service Topics Include:<br />
• Customer Service <strong>in</strong> America is Broken<br />
• What’s Your Customer Worth?
Change language