PeopleSmart in Business eBook - The Platinum Rule

Alessandra on NonVerbal Communication
downloadable MP3
Be the Master of Your Unspoken Message
Have you ever allowed your eyelids to droop at a conference, made
jarring hand motions in a boardroom meeting, delivered a podium
address with weak vocal intonation... and not even been aware of it?
Did you know that what you don’t say can have a great aff ect on how
everyone perceives you?
Likewise, do you know what to look for in others’
nonverbal messages?
For example, an employee enters your offi ce, shoulders slouched,
body rigid, and sits down with his arms and legs crossed. His lips
perched and fi sts clenched, he avoids all eye contact and makes nervous,
fi dgeting gestures.
You give him the benefi t of the doubt and believe what he says. However,
if you knew the secrets of NonVerbal Communication, you could
have read his body language and exposed him for lying.
Know for sure by learning the language of
NonVerbal Communication!
Th e way you communicate nonverbally is responsible for 90 percent
of what people think of you. It’s the diff erence between being
considered weak or powerful, unsure or confi dent, insecure or ready
to take on the world. You could use authoritative words, have excellent
listening skills, or be an expert with feedback, but if you don’t
understand nonverbal communication, your communication and
ability to detect what others are communicating is not as eff ective
as it should be.
Knowing exactly what to look for in your own gestures and vocal intonations
will help you communicate a powerful message, confi dence,
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