PeopleSmart in Business eBook - The Platinum Rule
PeopleSmart in Business eBook - The Platinum Rule PeopleSmart in Business eBook - The Platinum Rule
140 Six: Leadership Styles Making decisions/solving problems with Interacting Socializers Th ey’ll want to avoid a discussion of more complex, negative-sounding or otherwise messy problem situations. It’s diffi cult for them to feel positive or agreeable with you or anyone else under these circumstances. In making decisions with them, they will be open to your suggestions—as long as these ideas will allow them to look and feel good—and not require a lot of diffi cult, follow-up, detail work or longterm commitments. “You know just about everybody who is anybody, George. Since we need to get $350 in pledges for the Y by the end of February, why not go ahead and wrap up all your calls by Friday. Th en you can relax a lot more next week.” When suggesting a diff erent idea, opinion, or action to them, be sure to point out you are doing it that way if it’s acceptable to them. Focus on your desire to identify solutions that will also meet their expectations. Stress that you don’t want to cause diffi culties for either them or you. Above all, off er your suggestions as gift s which can make this situation (task or relationship) easier and more benefi cial to them—as well as to other people who you feel are also likely to fi nd this very acceptable and desirable. “You’re lucky I’m on the Nominating Committee, Marilyn. So many people wanted the Hospitality position that I couldn’t manage it for you this year, but I think I’ve got one that’s even better than that—How about Junior High Dances?” When acknowledging Interacting Socializers When it’s appropriate to reward or reinforce their behaviors, focus on how glad you are they have succeeded in fi nding a pleasant solution to their concern or objective. In addition, let them know how much you appreciate them for their openness and willingness to be responsive to you in a way that allows everyone to end up feeling good about the results aft erwards. “George, I’m so glad we could reach a solution
that both you and I feel good about. I appreciate your openness about only being able to call prospective donors on Friday night. Th at’s fi ne with me. We’ll work this out so that everyone is happy.” Delegating with Interacting Socializers Again, make sure to receive clear agreement. Set up check points/times to avoid long stretches with no progress reports. Otherwise, Interacting Socializers may lapse into their natural way of doing things—spontaneously completing particulars which feel best while postponing less stimulating tasks, especially those that involve follow-up and checking. By now, you realize that Interacting Socializers exhibit a natural talkativeness and ease with people. Th is makes them good choices for maintaining group morale and motivation. Th ey think out loud and enjoy participating in brainstorming sessions anyway, so why not get their opinions and assistance on recognition awards, entertainment, or fund-raising activities? Th ey want to fi ll their natural need by striving for recognition, so activities that draw attention to themselves appeal to them. Interacting Socializers are oft en concept people who come up with plenty of ideas, but not necessarily the means of carrying them out, so steer them toward ways of assuring the implementation of those ideas. “Olivia, this proposal for the King Company looks good so far, but how about including more direct benefi ts for each employee. Marian has surveys fi lled out by each employee. Get together with her, bounce some ideas around, and then include more essential information about the eight or so key people in your proposal. Add some extra plus points on the others . . . 12 pages in all. In this manner, you should do the job very well. And, Olivia, thanks for making the extra eff ort on this project. It’s really important to all of us.” In this example, the manager praises the work done so far, tells Olivia where to go for more facts, encourages a participative exchange 141
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that both you and I feel good about. I appreciate your openness about<br />
only be<strong>in</strong>g able to call prospective donors on Friday night. Th at’s fi ne<br />
with me. We’ll work this out so that everyone is happy.”<br />
Delegat<strong>in</strong>g with Interact<strong>in</strong>g Socializers<br />
Aga<strong>in</strong>, make sure to receive clear agreement. Set up check po<strong>in</strong>ts/times<br />
to avoid long stretches with no progress reports. Otherwise, Interact<strong>in</strong>g<br />
Socializers may lapse <strong>in</strong>to their natural way of do<strong>in</strong>g th<strong>in</strong>gs—spontaneously<br />
complet<strong>in</strong>g particulars which feel best while postpon<strong>in</strong>g less<br />
stimulat<strong>in</strong>g tasks, especially those that <strong>in</strong>volve follow-up and check<strong>in</strong>g.<br />
By now, you realize that Interact<strong>in</strong>g Socializers exhibit a natural<br />
talkativeness and ease with people. Th is makes them good choices for<br />
ma<strong>in</strong>ta<strong>in</strong><strong>in</strong>g group morale and motivation. Th ey th<strong>in</strong>k out loud and<br />
enjoy participat<strong>in</strong>g <strong>in</strong> bra<strong>in</strong>storm<strong>in</strong>g sessions anyway, so why not get<br />
their op<strong>in</strong>ions and assistance on recognition awards, enterta<strong>in</strong>ment,<br />
or fund-rais<strong>in</strong>g activities? Th ey want to fi ll their natural need by striv<strong>in</strong>g<br />
for recognition, so activities that draw attention to themselves appeal<br />
to them.<br />
Interact<strong>in</strong>g Socializers are oft en concept people who come up with<br />
plenty of ideas, but not necessarily the means of carry<strong>in</strong>g them out,<br />
so steer them toward ways of assur<strong>in</strong>g the implementation of those<br />
ideas. “Olivia, this proposal for the K<strong>in</strong>g Company looks good so far,<br />
but how about <strong>in</strong>clud<strong>in</strong>g more direct benefi ts for each employee. Marian<br />
has surveys fi lled out by each employee. Get together with her,<br />
bounce some ideas around, and then <strong>in</strong>clude more essential <strong>in</strong>formation<br />
about the eight or so key people <strong>in</strong> your proposal. Add some extra<br />
plus po<strong>in</strong>ts on the others . . . 12 pages <strong>in</strong> all. In this manner, you should<br />
do the job very well. And, Olivia, thanks for mak<strong>in</strong>g the extra eff ort on<br />
this project. It’s really important to all of us.”<br />
In this example, the manager praises the work done so far, tells Olivia<br />
where to go for more facts, encourages a participative exchange<br />
141