PeopleSmart in Business eBook - The Platinum Rule

IV
Introduction
Consequently, they typically follow that route to attention and applause.
Th ey gravitate toward friendliness and enjoyment, popularity
and prestige—while consciously avoiding rejection, negativism,
and arguments.
Th en we have the steady, cooperative type of person who needs close
relationships. Th ey place a high value on sharing and trust, but bases
their feelings about people and things on concrete evidence. Th ey
want the security and predictability found in daily routine—so they
resist sudden, unplanned changes and need stable, predictable environments.
Th ey thrive on the familiar. Changes or surprises make
them uncomfortable.
Th e last type is concerned more with content than with congratulations.
Th ey want to know how things work so they can evaluate
how correctly they function. At the extreme, this tendency toward
perfectionism can result in paralysis by analysis. Because they need
to be right, they prefer checking processes themself. Concerned with
appearances, they focuses on the process—how to perform a task—
while complying with established rules and regulations. As the most
cerebral of the four types (in terms of how they deal with people and
situations, not I.Q.), tasks win over people and a slow pace prevails.
Infi nite uses
Th e uses of People Smart are infi nite. Th is book will show you how
to build bridges to each style in any interpersonal situation.
In fact, People Smart will likely change your relationships forever.
You will see people diff erently, understand them better, and be able
to deal with them in a way that can turn every encounter into a winwin
situation.
In addition, perhaps for the fi rst time, you will truly understand
your own behavior and why you act the way you do. You will see how