PeopleSmart in Business eBook - The Platinum Rule
PeopleSmart in Business eBook - The Platinum Rule PeopleSmart in Business eBook - The Platinum Rule
110 Five: On the Job • Librarian • Customer service representative Stability motivates them In business and in their personal lives, Steady Relaters take one day at a time and may consciously avoid gambles and uncertainties. Th ey tend to respect traditions and oft en demonstrate loyalty to everyone else while they trek along. Because stability in the workplace motivates them, Steady Relaters are apt to have the most compatible of all working relationships with each of the four types. Steady Relaters have patience, staying power, and stick-to-it-ivity, so they commit themselves to making relationships work. Th ey are extremely uncomfortable with confl ict. In the workplace, this type may notice how others complete their tasks, but typically say nothing negative about their observations (with the possible exception of a close friend or family member). Why? Th ey don’t want to make waves and they don’t want to appear to be know-it-alls. Silently, Steady Relaters may think they’re shouldering the lion’s share of duties, but they generally won’t tell the boss or fellow employees. Th ey’ll just continue performing their own work and make the best of it. “Be prepared” If they need to make a presentation, Steady Relaters will probably thoroughly prepare and organize their material in advance. Since they feel comfortable with proven methods, they like to carefully acquaint themselves with each step of a procedure so they can duplicate it later. When taken to an extreme, this adherence to following instructions and maintaining the status quo can limit their actions. Since Steady Relaters wear well and favor step-by-step procedures, they’re natural choices for assisting/tutoring others, maintaining
existing performance levels, and organizing systems. Th ey oft en enjoy helping set up or implement guidelines that allow others to be more organized. Remember that Steady Relaters are the ones who assemble all their equipment fi rst, set up their tools, and begin to work only when everything is in place. For instance, when she’s ready to collate, Steady Relater Paula places all the pages in descending order on a table. Next, she places a stapler on one side of the desk, extra staples close to that, and fi nally a large enough opening near page one for the completed stacks. When everything is ready, she begins to work on the completion of this task. Many a Dominant Director and Interacting Socializer who initially rolled their eyeballs at what they viewed as a laborious preparation stage have later found themselves marveling at such assembly line effi ciency. At this point, a sincere compliment on her work procedure might be both appropriate and welcome. “Paula, your collating technique is more effi cient than I could have imagined, let alone be likely to do myself.” Th e typical Dominant Director may want to delegate and oversee such a procedure: “Paula, you can start without assembling all that paraphernalia, can’t you?” But for Steady Relaters, that’s not a comfortable approach because they’re advocates of the Be Prepared and Plan Ahead schools of thought. An Interacting Socializer may tend to haphazardly set up such a collating area, possibly on the fl oor, and omit key items like extra staples or adequate copies of page 13. “Darn, I need to go to the closet again,” or, “Oh, no! I’ll have to run to the store for more paper.” Both of these individuals can waste more time than they thought they’d save because they didn’t prepare as well as the Steady Relater. Both the personalized people factor and going along with established practices rate high with this type. So when problems bombard Steady Relaters, they try to solve them by helping or working with 111
- Page 77 and 78: Shares personal More pitch Much han
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- Page 112 and 113: 94 Five: On the Job Dominant Direct
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exist<strong>in</strong>g performance levels, and organiz<strong>in</strong>g systems. Th ey oft en enjoy<br />
help<strong>in</strong>g set up or implement guidel<strong>in</strong>es that allow others to be more<br />
organized. Remember that Steady Relaters are the ones who assemble<br />
all their equipment fi rst, set up their tools, and beg<strong>in</strong> to work only<br />
when everyth<strong>in</strong>g is <strong>in</strong> place.<br />
For <strong>in</strong>stance, when she’s ready to collate, Steady Relater Paula places<br />
all the pages <strong>in</strong> descend<strong>in</strong>g order on a table. Next, she places a stapler<br />
on one side of the desk, extra staples close to that, and fi nally a large<br />
enough open<strong>in</strong>g near page one for the completed stacks. When everyth<strong>in</strong>g<br />
is ready, she beg<strong>in</strong>s to work on the completion of this task.<br />
Many a Dom<strong>in</strong>ant Director and Interact<strong>in</strong>g Socializer who <strong>in</strong>itially<br />
rolled their eyeballs at what they viewed as a laborious preparation<br />
stage have later found themselves marvel<strong>in</strong>g at such assembly l<strong>in</strong>e effi<br />
ciency. At this po<strong>in</strong>t, a s<strong>in</strong>cere compliment on her work procedure<br />
might be both appropriate and welcome. “Paula, your collat<strong>in</strong>g technique<br />
is more effi cient than I could have imag<strong>in</strong>ed, let alone be likely<br />
to do myself.”<br />
Th e typical Dom<strong>in</strong>ant Director may want to delegate and oversee<br />
such a procedure: “Paula, you can start without assembl<strong>in</strong>g all that paraphernalia,<br />
can’t you?” But for Steady Relaters, that’s not a comfortable<br />
approach because they’re advocates of the Be Prepared and Plan Ahead<br />
schools of thought. An Interact<strong>in</strong>g Socializer may tend to haphazardly<br />
set up such a collat<strong>in</strong>g area, possibly on the fl oor, and omit key items<br />
like extra staples or adequate copies of page 13. “Darn, I need to go to<br />
the closet aga<strong>in</strong>,” or, “Oh, no! I’ll have to run to the store for more paper.”<br />
Both of these <strong>in</strong>dividuals can waste more time than they thought<br />
they’d save because they didn’t prepare as well as the Steady Relater.<br />
Both the personalized people factor and go<strong>in</strong>g along with established<br />
practices rate high with this type. So when problems bombard<br />
Steady Relaters, they try to solve them by help<strong>in</strong>g or work<strong>in</strong>g with<br />
111