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PeopleSmart in Business eBook - The Platinum Rule

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promise is appropriate. You’ll also understand when it’s necessary to<br />

adapt to the other person’s behavioral style.<br />

Practice manag<strong>in</strong>g relationships <strong>in</strong> a way that allows everyone to<br />

w<strong>in</strong>. Be tactful, reasonable, understand<strong>in</strong>g, non-judgmental, and comfortable<br />

to talk to. Th is results <strong>in</strong> a moderate position between the two<br />

extremes. You’re able to better meet the needs of the other person as<br />

well as your own. Adapt your pace and priority. Work at relationships<br />

so everybody w<strong>in</strong>s at work, with friends, on dates, and with family.<br />

So self-knowledge of how Direct/Indirect and Open/ Guarded you<br />

are provides help <strong>in</strong> better deal<strong>in</strong>g with yourself and others. Just as<br />

you discovered your own unique behavioral type and the characteristics<br />

that go along with it, you’ll learn to identify others’ key strengths<br />

and weaknesses. Recogniz<strong>in</strong>g sterl<strong>in</strong>g traits and potential pitfalls of<br />

diverse people means you can better understand their behaviors and<br />

relate more eff ectively with them.<br />

When you try to accommodate the other person’s expectations and<br />

tendencies, you automatically decrease tension and <strong>in</strong>crease trust.<br />

Adaptability enables you to <strong>in</strong>teract more productively with diffi cult<br />

people, helps you <strong>in</strong> stra<strong>in</strong>ed situations, and assists you <strong>in</strong> establish<strong>in</strong>g<br />

rapport and credibility. It can make the diff erence between a productive<br />

or an <strong>in</strong>eff ective <strong>in</strong>terpersonal relationship. And your adaptability<br />

level also <strong>in</strong>fl uences how others judge their relationships with you.<br />

Raise your adaptability level—trust and credibility soar; lower your<br />

adaptability level—trust and credibility plummet.<br />

Another way of look<strong>in</strong>g at this whole matter is from the perspective<br />

of maturity. Mature persons know who they are. Th ey understand<br />

their basic behavioral type and freely express their core patterns.<br />

However, when problems or opportunities arise, they readily and deliberately<br />

make whatever adjustments are necessary <strong>in</strong> their core patterns<br />

to meet the need. Immature persons, on the other hand, lose<br />

89

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