PeopleSmart in Business eBook - The Platinum Rule

specifi c types of adaptations are more appropriate when you are interacting
with each of the four types of diff erent individuals.
Th ese four basic development action strategies for increasing fl exibility
and versatility are a good starting point for increasing your own
eff ectiveness. But based on the natural human condition, they tend
to be ongoing challenges. Th erefore, a second approach that complements
this lifelong road map focuses on one of the many adaptability
strengths noted above.
To see how this might work, picture some well-known characters
who are generally agreed to be lower in either fl exibility or versatility.
Th e classic TV character Archie Bunker is a great example of low
fl exibility. As we review the prior list of higher fl exibility strengths,
notice how Archie could improve his relationships and his management
of situations if he chose to work at developing four of the fi ve
strengths mentioned: tolerance, respect for others, empathy, and being
more positive.
Action Plan . . .
Steady Relaters
Cultivate a casual, easy going, personable, one-on-one relationship.
Treat them with warmth and sensitivity.
Cautious Th inkers
Use an orderly, logical, accurate approach which zeroes in on the process
and procedures. Give them well thought-out, accurate documentation.
Dominant Directors
Get right to the point and decisively without getting bogged down
in minute details. Operate with conviction, know what you’re doing,
and don’t try to bluff .
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