Full paper text [PDF 3515k] - New Zealand Parliament

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PO Box 1791, Auckland Level 10, Tower Centre 45 Queen Street, Auckland <strong>New</strong> <strong>Zealand</strong> Ph: 09 373 1060 Fax: 09 373 1061 Toll Free Ph: 0800 11 22 33 www.hdc.org.nz
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ANNUAL REPORT for the year ended 30
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1. Commissioner’s Foreword ......
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1.0 Commissioner’s Foreword The m
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1.1 2011/12 Priorities In line with
Page 9 and 10:
2.0 Role of the Health and Disabili
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2.2 Impact and outcomes HDC and the
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Deputy Commissioner, Complaints Res
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CASE STUDY: Lack of consistent appr
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Nature of complaints The HDC receiv
Page 19 and 20:
DHB reports Section 38 The HDC cont
Page 21 and 22: CASE STUDY: Dental care - is this t
Page 23 and 24: Source of complaints Of those who c
Page 25 and 26: Having a national focus each year o
Page 27 and 28: CASE STUDY: Achieving compensation
Page 29 and 30: Statistics The Director of Proceedi
Page 31 and 32: Education for providers and the wid
Page 33 and 34: Disability related complaints recei
Page 35 and 36: 5.0 Organisational Performance, Dev
Page 37 and 38: 5.6 Processes and technology Sustai
Page 39 and 40: 6.2 Output Class 2: Advocacy Perfor
Page 41 and 42: 6.4 Output Class 4: Education Perfo
Page 43 and 44: 7.0 Statement of Responsibility In
Page 45 and 46: HDC ANNUAL REPORT 2012 An audit inv
Page 47 and 48: STATEMENT OF FINANCIAL POSITION as
Page 49 and 50: STATEMENT OF CASH FLOWS for the yea
Page 51 and 52: Standards, amendments, and interpre
Page 53 and 54: Disability Commissioner and the cos
Page 55 and 56: Goods and Service Tax (GST) All ite
Page 57 and 58: 3. Other income 4. Personnel costs
Page 59 and 60: 7. Debtors and other receivables 8.
Page 61 and 62: In the year ended 30 June 2012, HDC
Page 63 and 64: 13. Non current liability Lease inc
Page 65 and 66: 16. Commitments and operating lease
Page 67 and 68: 19. Employee remuneration Total rem
Page 69 and 70: Credit risk Credit risk is the risk
Page 71: Transparency Engagement Consumer Ce
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