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6.4 Output Class 4: Education
Performance and measures Achievement
Output 1 – Provide up-to-date, accessible and informative educational materials for consumers and providers.
New informative resources for consumers and providers are
added to the Education section of the HDC’s website
Two new informative educational resources are produced by
30 June 2012.
Material on the HDC’s Education section of the website is
accessible to people who use “accessible” software
70% of educational materials are available in HTML and/or Word
formats on the HDC’s website.
Material on the HDC’s Education section of the website is
available in plain English
15% of educational materials are available in “Plain English”
format by 30 June 2012.
Targets achieved
HDC ANNUAL REPORT 2012
Two new informative educational resources titled Getting the best
from your doctor (a booklet for consumers) and You have rights
(an easy-read version of the Code of Rights) were produced during
2011/12.
Targets achieved
85% of educational materials are available in HTML and/or Word
formats on the HDC’s website.
Targets achieved
Output 2 – Provide informative reports on the work of the Commissioner to key provider groups.
DHBs fi nd complaints trend reports useful for improving services
1. Six-monthly HDC complaint trend reports are sent to all DHBs.
2. 95% of DHBs responding to the reports rate them as useful for
improving the safety and quality of their services.
2. 80% of the “consumer” respondents report that the passport
assisted them in having a better overall care experience.
15% of educational materials on the education section of the
website are available in “Plain English” as at 30 June 2012.
Targets achieved
DHB Reports for July to December 2011 were sent to 20 DHBs
on 2 April.
For this report, 100% of DHBs responded and rated them useful
or very useful for improving their services.
Output 3 – Develop educational initiatives specifi cally for disability groups.
Encourage the implementation of the Health Passport
Target achieved
nationally in all DHBs – Health Passports assists health
professionals’ understanding of patient needs, and improves
care experience of consumers
A total of four DHB's have agreed to implement the Health Passport:
Northland, Whanganui, South Canterbury and Auckland.
Liaise with and assist 3 District Health Boards to implement the
Health Passport.
Small response to survey but 100% of consumers who answered the
relevant questions reported that the Health Passport assisted them
in having a better overall care experience. A survey of 49 people
All consumers and professionals who use the passport will have with disabilities yielded responses from 5 people whose providers
access to complete an evaluation.
had read their Health Passport, 80% of whom reported that it had
1. 80% of the “professional” respondents report that the passport
assisted their understanding of patient needs.
helped their healthcare worker to understand their needs.
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