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Performance and measures Achievement
Output 3 – Advocacy will provide education and training sessions to consumers and providers on the Code of Rights and encourage
providers to view complaints as opportunities for learning.
Consumers and providers are satisfi ed with education sessions
1. 2,000 education sessions provided by 30 June 2012.
2. 80% of the “provider” respondents report satisfaction with the
education session.
3. 80% of the “consumer” respondents report increased
awareness of their rights.
Ongoing education is provided through Great Care Stories
180 case studies/stories of Great Care published by 30 June 2012.
6.3 Output Class 3: Proceedings
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Targets achieved
2,117 education sessions were provided – this represents 106% of the
annual estimated volume.
90% of consumers and 91% of providers were satisfi ed with the
education services provided by advocates during the second half of
the year.
Targets achieved
Performance and measures Achievement
Output 1 – Proceedings are taken in appropriate cases.
Professional misconduct is found in disciplinary proceedings
Professional misconduct is found in 75% of
disciplinary proceedings.
Breach of the Code is found in HRRT proceedings
A breach of the Code is found in 75% of HRRT proceedings.
An award is made where damages sought
An award of damages is made in 75% of cases where damages
are sought.
180 case studies/stories of Great Care were collected and published
– this represents 100% of the annual target.
Targets achieved
Professional misconduct was found in 100% (1 of 1)
disciplinary proceedings.
Targets achieved
A breach of the Code was found in 100% (3 of 3) HRRT proceedings.
Comments:
Awaiting decision in one other HRRT proceeding.
Targets achieved
An award of damages was made in 100% (1 of 1) cases where
damages were sought. As mentioned above, awaiting decision in
one other HRRT proceeding in which damages were sought.
There were also confi dential settlements in three other cases.