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2 Transparency Engagement Consumer Centred System Culture Seamless Service
1. Commissioner’s Foreword ...................................Page 3 4. Supporting Disabled Consumers ................................Page 30 7. Statement of Responsibility ................................Page 41 CONTENTS 2. Role of the Health and Disability Commissioner ..................................Page 7 5. Organisational Performance, Development and Capability ................................Page 33 8. Audit Report ................................Page 42 3. HDC Key Activities 2011/12 .................................Page 12 6. 9. Presented to the House of Representatives pursuant to section 150 of the Crown Entities Act 2004 Published by the Health and Disability Commissioner PO Box 1791, Auckland ©2012 The Health and Disability Commissioner Statement of Service Performance ................................Page 36 Financial Statements ................................Page 44 1
Page 1: ANNUAL REPORT for the year ended 30
Page 5 and 6: 1.0 Commissioner’s Foreword The m
Page 7 and 8: 1.1 2011/12 Priorities In line with
Page 9 and 10: 2.0 Role of the Health and Disabili
Page 11 and 12: 2.2 Impact and outcomes HDC and the
Page 13 and 14: Deputy Commissioner, Complaints Res
Page 15 and 16: CASE STUDY: Lack of consistent appr
Page 17 and 18: Nature of complaints The HDC receiv
Page 19 and 20: DHB reports Section 38 The HDC cont
Page 21 and 22: CASE STUDY: Dental care - is this t
Page 23 and 24: Source of complaints Of those who c
Page 25 and 26: Having a national focus each year o
Page 27 and 28: CASE STUDY: Achieving compensation
Page 29 and 30: Statistics The Director of Proceedi
Page 31 and 32: Education for providers and the wid
Page 33 and 34: Disability related complaints recei
Page 35 and 36: 5.0 Organisational Performance, Dev
Page 37 and 38: 5.6 Processes and technology Sustai
Page 39 and 40: 6.2 Output Class 2: Advocacy Perfor
Page 41 and 42: 6.4 Output Class 4: Education Perfo
Page 43 and 44: 7.0 Statement of Responsibility In
Page 45 and 46: HDC ANNUAL REPORT 2012 An audit inv
Page 47 and 48: STATEMENT OF FINANCIAL POSITION as
Page 49 and 50: STATEMENT OF CASH FLOWS for the yea
Page 51 and 52: Standards, amendments, and interpre
Page 53 and 54:
Disability Commissioner and the cos
Page 55 and 56:
Goods and Service Tax (GST) All ite
Page 57 and 58:
3. Other income 4. Personnel costs
Page 59 and 60:
7. Debtors and other receivables 8.
Page 61 and 62:
In the year ended 30 June 2012, HDC
Page 63 and 64:
13. Non current liability Lease inc
Page 65 and 66:
16. Commitments and operating lease
Page 67 and 68:
19. Employee remuneration Total rem
Page 69 and 70:
Credit risk Credit risk is the risk
Page 71 and 72:
Transparency Engagement Consumer Ce
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