2012 Promega catalogue

Maxwell ® 16 Flexi Method Firmware
Product Size Cat.# Price ($)
Maxwell ® 16 Flexi Method Firmware 1 each AS6411 Pls. Enq.
For Research Use Only. Not for Use in Diagnostic Procedures.
Description: Certain sample types present unique challenges for DNA, RNA
or recombinant protein extraction. The Maxwell ® 16 Flexi Method Firmware
provides the flexibility and control to modify or create automated methods
for the Maxwell ® 16 Instrument. You have the ability to optimize multiple
instrument parameters to tailor instrument operation to your unique needs. It’s
Personal Automation just the way you want it. The Maxwell ® 16 Flexi Method
Firmware allows users to change 5 key instrument operating parameters:
• Lysis time
• Binding
• Drying
• Elution
• Paramagnetic particle capture
You program the Maxwell ® 16 Instrument by following on-screen prompts and
entering changes through the instrument keypad; no external PC or programming
knowledge is required. User-defined optimized methods are as easy to
use as pushing the Start button. The Flexi Method Firmware also allows you to
save and password-protect your unique methods. Make and save changes as
you define the key instrument operating parameters that impact your results.
The Flexi Method Firmware can be installed on existing AS1000 and AS2000
Maxwell ® 16 Instruments by purchasing the AS6411 CD-ROM, which contains
the Firmware, installation software and Technical Manual. Flexi Method Firmware
ordered with the purchase of a new AS2000 Instrument will be installed
at the factory.
Features:
• Achieve Confidence in your Results: You control operation of key
instrument operating parameters.
• Address Key Unanswered Questions: Flexibilty gives you the ability to
optimize Maxwell ® 16 operation to your sample and scientific needs.
• Spend More Time Generating Data: Follow simple on-screen prompts
to program instrument from the keypad. Press Run to start.
Protocol Part#
Maxwell ® 16 Flexi Method Firmware Technical Bulletin TB381
Maxwell ® 16 Service and Support
Product Size Cat.# Price ($)
Maxwell ® 16 Premier Warranty 1 each SA2000 Pls. Enq.
Maxwell ® 16 Standard Service Agreement 1 each SA2010 Pls. Enq.
Maxwell ® 16 Premier Service Agreement 1 each SA2015 Pls. Enq.
Maxwell ® 16 Preventative Maintenance 1 each SA2020 Pls. Enq.
Maxwell ® 16 Installation Qualification 1 each SA1001 Pls. Enq.
Maxwell ® 16 Operational Qualification
Maxwell
1 each SA1011 Pls. Enq.
® 16 Installation and Operational
Qualification 1 each SA1021 Pls. Enq.
SA2000, SA2010, SA2015, SA2020 For Research Use Only. Not for Use in Diagnostic
Procedures.
For complete and up-to-date product information visit: www.promega.com/catalog
Description: The Standard Warranty, included in the system price, covers
all parts, labor and shipping to and from our depot repair location as well as a
loaner instrument upon request. The loaner will be shipped via standard ground
shipment and will arrive in 5 to 7 working days. We will repair your instrument
and return it to you performing to original factory specifications.
The Premier Warranty (SA2000) covers all parts, labor and shipping to and
from our depot repair location as well as your choice of a loaner instrument
within 1 working day or on-site repair by a factory-trained service technician.
We will repair your instrument and return it to you performing to original factory
specifications. It also includes one preventive maintenance visit.
The Standard Service Agreement (SA2010) covers all parts, labor and
shipping to and from our depot repair location as well as a loaner instrument
upon request. The loaner will be shipped via standard ground shipment and will
arrive in 5 to 7 working days. If your Maxwell ® 16 Instrument needs repair, we
will provide a box for shipment of the instrument back to our service facility. We
will repair it and return it to you performing to original factory specifications.
The Premier Service Agreement (SA2015) includes all parts, labor and shipping
to and from our depot repair location as well as your choice of a loaner
instrument within 1 working day or on-site repair by a factory-trained service
technician. You can utilize our depot repair and receive a loaner instrument in
one working day or you can elect to have one of our service technicians service
it in your lab. Additionally, it includes one annual preventive maintenance visit
per year.
In order to keep the system operating at peak performance, Promega recommends
that Maxwell ® 16 Instruments receive a Preventive Maintenance
(SA2020) check after 12 months of use. During this procedure, our qualified
service personnel test the instrument, check parts for wear and replace them
as needed. Additionally, the system is aligned and performance is verified.
Documentation for your files is provided. The preventive maintenance service is
performed by returning the instrument to the factory.
The Installation Qualification (SA1001) provides a series of formal on-site
instrument checks, delivers written documentation of instrument functionality,
and demonstrates that everything ordered with your instrument is supplied
and installed in your laboratory. Upon delivery to the lab, the instrument and
its components will be visually inspected and reviewed for completeness.
Following the inspection, the instrument will be powered on to confirm that the
system is properly functional.
The Operational Qualification (SA1011) demonstrates that the Maxwell ® 16
will function according to its operational specifications. An instrument specialist
will check the instrument’s alignment and then perform an operational test
run to ensure that all of the hardware modules function correctly. Following
the documentation of these tests, familiarization training with the instrument’s
operators will occur. The specialist will also explain all of the sections of the
instrument log book.
The Installation and Operational Qualification package (SA1021) includes
all of the components from both SA1001 and SA1011 in one service product.
Features:
• Multiple Options to Meet Your Needs: Allows you to select the warranty
coverage or service agreement that best meets the needs of your lab.
• Factory-Trained Specialists: Ensures your instrument is repaired quickly
and effectively.
• Expert Technical Service: Promega experts can help you solve problems
quickly.
• Fixed-Cost Service Products: Predictable support expenditures.
• Ongoing System Documentation: Allows audit tracing and compliance.
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