Zoru Bhathena
Zoru Bhathena
Zoru Bhathena
You also want an ePaper? Increase the reach of your titles
YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.
You need to push the customer!<br />
TOCICO 2008 Conference<br />
• Since S ce the e cus customer o e was as not o willing g to o ssign g a ‘site s e ready eady<br />
certificate’ we started pushing them to get it ready<br />
• We sent our service technician again and again to visit<br />
the site<br />
• We started asking “shall we do it for you”?<br />
• This had the immediate required reaction, sites started<br />
getting ready and we were able to start planning our<br />
manufacturing more meaningfully!<br />
14<br />
© 2008 TOCICO. All rights reserved.
Change language