Zoru Bhathena
Zoru Bhathena
Zoru Bhathena
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Never believe the customer<br />
TOCICO 2008 Conference<br />
• We then devised a rule- “Never Believe the Customer”<br />
• Once an order is received- it is OUR responsibility to<br />
inspect the customer site at the time of receiving the<br />
order and it is the sales person’s responsibility to give<br />
his estimate about the expected date of delivery<br />
• A week before this date date- OUR service engineer visit<br />
the site, inspect and take the customers signature that<br />
the site is ready for delivery<br />
• It is a different matter that NO customer ever signed!<br />
They insisted- deliver the machine- we will get the site<br />
ready<br />
13<br />
© 2008 TOCICO. All rights reserved.
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