MGC-25/50/100 MGC+50/100 - Polycom
MGC-25/50/100 MGC+50/100 - Polycom
MGC-25/50/100 MGC+50/100 - Polycom
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<strong>MGC</strong> Release Notes - Version 7.5<br />
Updating the Entry Queue Services<br />
20<br />
When upgrading from Version 5.x to Version 7.5 you need to update the Entry Queue<br />
Service to include the appropriate voice messages.<br />
To update the Entry Queue Service:<br />
1. Expand the IVR Message Services list (under the MCU Configuration list).<br />
2. Right-click the icon of Entry Queue Service to update (an Entry Queue Service that<br />
was defined in version 5.x), and then click Properties.<br />
The Entry Queue Message Service - General dialog box opens.<br />
3. Click the Conference ID/Password tab.<br />
4. In the Entry Queue Message Service - Conference ID/Password dialog box, assign the<br />
following voice messages:<br />
— Using Conference Password for Entry Queue Routing (Version 5.x mode):<br />
• Request Conference ID/Password: CONFPASS.ACA<br />
• Join Failure Message: CONFRTRY.ACA<br />
These files are located in the <strong>MGC</strong> software kit (as part of the default IVR Service<br />
for Version 7.5), in the following path:<br />
<strong>MGC</strong><strong>50</strong>-<strong>100</strong> Version 7.5\<strong>MGC</strong> SW CD Ver 7.5\IVR\Default Services\English V7<br />
IVR\msg\LANG70\NID\NUMID.<br />
— Using Conference Numeric ID for Entry Queue Routing:<br />
• Request Conference ID/Password: CNFIDRQS.ACA<br />
• Join Failure Message: CNFIDFL.ACA<br />
These voice messages are located in the <strong>MGC</strong> software kit (as part of the default<br />
IVR Service for Version 7.5).<br />
5. Click OK to save the changes.
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