MGC-25/50/100 MGC+50/100 - Polycom

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MGC Release Notes - Version 7.5 18 2. Click OK. The Software Installation dialog box opens. The MCU software will be installed on each listed MCU. 3. Select the Install Default Services check box to download the default IVR Service, Entry Queue Service, and Gateway Service. The default IVR Service is in English and is named IVR70. The default Entry Queue Service is in English and is named EQ70. You can manually install the default English IVR Service and Entry Queue Service or the English and Spanish IVR and Entry Queue Services. For more information, see “Installing the MGC Manager Software” on page 19. 4. You can download software to all MCUs listed in the MCU List in one operation. If the list is not complete, you can add MCUs to the list by clicking the Add MCU button. To avoid downloading the software to an MCU, remove the MCU from the list by selecting the MCU Name, and then clicking the Remove MCU button. For more details, see the MGC Administrator’s Guide, Chapter 2. 5. In the Enter path to source files box, type the full path to the folder containing the software version. Alternatively, click the Browse button and use standard Windows techniques to select the Folder containing the software. If the folder is named Vaaa.bbb, where aaa is the MGC Manager version number, and bbb is the MCU version number. You need to select the folder containing the latest version number, and not the sub-folder labeled Disk 1. 6. Click OK. The software version’s path is displayed in the Enter path to source files box. 7. Click the Install button to start the installation procedure. • When you upgrade the new software, the existing reservation files are automatically restored and converted to the new version format. It is essential to back up reservations using the new version format. • When you upgrade the MCU’s software, the existing card configuration files are automatically restored. • After the completion of the upgrade process, you need to manually update the existing Entry Queue Services by adding the voice message files prompting for the conference Numeric ID, otherwise the participants are placed on hold and cannot move to the target conferences. 8. Reset the MCU. Sometimes, an error message “No_Connection_With_Card” is displayed when the software download to the cards takes more than 420 seconds. In such a case, reset each of the cards manually.
Installing the MGC Manager Software Software Upgrade Procedure The MGC Manager software is Windows 95/98/NT/ME/2000/XP based software. After downloading the software from the FTP and unzipping the files: 1. Open Windows Explorer and open the folder that contains the MGC Manager diskettes. 2. Browse to Disk 1 and double-click the Setup.exe file. 3. Follow the on-screen instructions to complete the installation procedure. Manual Installation of the Default Message Services When upgrading from versions 5.x, 6.0 and 6.0x, the upgrade kit includes new Message Services that can be automatically installed on the MCU during the software installation. You can also manually install the default Message Services at the end of the installation process. The software CD contains two types of IVR Services: • English • English and Spanish The Automatic installation of Message services during MCU software update automatically installs the English only Message Services. The manual installation process enables you to install the English and Spanish Message Services as well as the English only. When you install the English and Spanish IVR Service, two separate IVR Services are created on the MCU and the English IVR Service is automatically set as the default IVR Service. To restore the Default IVR Service: The default Message Services are installed using the Restore Configuration utility. 1. Right-click the MCU icon, click MCU Utils, and then click Restore Configuration. 2. Enter the path to the folder containing the configuration files to be installed, or click the Browse button to locate them. 3. From the Version 7.5 software folder, select the English V7 IVR or the English and Spanish V7 IVR folder, according to the required Message Service, and click OK. The system returns to the Restore dialog box. 4. Click OK to continue. 5. Click the Select All button. 6. Click OK to install the default Message Services on the MCU. 7. At the end of the Restore process, a message is displayed indicating that the MCU must be reset to be able to use the new Message Services. 8. Click OK and reset the MCU. 19
Page 1 and 2: MGC-25/50/100 MGC+50/100 Release No
Page 3 and 4: Table of Contents Version 7.5 - New
Page 5 and 6: Version 7.5 - New Features List The
Page 7 and 8: Table 1: New Features List (Continu
Page 9 and 10: Version 7.5 Upgrade Package Content
Page 11 and 12: # Board Type Prior to Installation
Page 13 and 14: Table 1: Version 7.5 Interoperabili
Page 15 and 16: Dongle Upgrade Dongle Information T
Page 17 and 18: Software Upgrade Procedure MGC-25
Page 19 and 20: 6. Click Download. Save the new don
Page 21: Software Upgrade Procedure Upgradin
Page 25 and 26: Detailed Description - Video Detail
Page 27 and 28: Detailed Description - General Netw
Page 29 and 30: Secure Socket Layer (SSL) Detailed
Page 31 and 32: 9. Paste the certificate’s text i
Page 33 and 34: Detailed Description - General —
Page 35 and 36: Ad Hoc Auto Cascade Detailed Descri
Page 37 and 38: Limitations Detailed Description -
Page 39 and 40: HTTP File Transfer Mode Detailed De
Page 41 and 42: Direct IP Dial-in Detailed Descript
Page 43 and 44: Detailed Description - General —
Page 45 and 46: Detailed Description - General MGC+
Page 47 and 48: Corrections, Pending Issues and Lim
Page 49 and 50: Table 4: Corrections between Versio
Page 51 and 52: Corrections between Versions V.7.0
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Page 57 and 58: Table 6: Pending Issues (Continued)
Page 59 and 60: Table 7: System Limitations (Contin
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Table 8: Diagnostic Tests Card Unit
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Appendix A - Falcon Diagnostic Tool
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Setting the Log Files Path Appendix
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Running Diagnostic Tests Appendix A
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Test Results Appendix A - Falcon Di
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Appendix - Adding an MCU to the Net
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Log File Report Examples Appendix A
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