roadshow_am_ntct_assuring_user_experienct_2012-03 - NetScout
roadshow_am_ntct_assuring_user_experienct_2012-03 - NetScout
roadshow_am_ntct_assuring_user_experienct_2012-03 - NetScout
You also want an ePaper? Increase the reach of your titles
YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.
9<br />
The Anatomy of “MTTR”<br />
Reduce Impact by Accelerating MTTK<br />
Time starts at “discovery”<br />
• Problem discovered<br />
• User calls the helpdesk<br />
MTTR<br />
MTTI MTTK in Overall Time MTTF MTTV<br />
Mean time to<br />
identify there is<br />
a problem<br />
Mean time<br />
to knowledge<br />
Biggest Variable<br />
to Resolve<br />
Mean time<br />
to fix<br />
Mean time<br />
to verify<br />
Assuring the User Experience for Borderless Networks | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Public | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.
Change language