roadshow_am_ntct_assuring_user_experienct_2012-03 - NetScout
roadshow_am_ntct_assuring_user_experienct_2012-03 - NetScout roadshow_am_ntct_assuring_user_experienct_2012-03 - NetScout
8 The Life of an Outage Typically Service Degradation Precedes an Outage Service degradations typically have a bigger impact to the business than outages... Performance issues frequently lead to outages Available Unavailable 601 minutes Service Degradation 103 minutes unavailability Recovery Started Started Recovery Ended Ended 10:29 Performance Issues 18:30 20:13 End users still remain the primary means for learning about problems Assuring the User Experience for Borderless Networks | NetScout | July, 2011 | NetScout Public | © 2011 NetScout Systems, Inc. All rights reserved.
9 The Anatomy of “MTTR” Reduce Impact by Accelerating MTTK Time starts at “discovery” • Problem discovered • User calls the helpdesk MTTR MTTI MTTK in Overall Time MTTF MTTV Mean time to identify there is a problem Mean time to knowledge Biggest Variable to Resolve Mean time to fix Mean time to verify Assuring the User Experience for Borderless Networks | NetScout | July, 2011 | NetScout Public | © 2011 NetScout Systems, Inc. All rights reserved.
- Page 1 and 2: 1 Assuring the User Experience Acro
- Page 3 and 4: 3 NetForecast Best Practices Study
- Page 5 and 6: 5 Simplifying The Tool Universe Imp
- Page 7: 7 Service Management Challenges No
- Page 11 and 12: 11 Managing User Experience Require
- Page 13 and 14: 13 USDM Transforms Performance Mana
- Page 15 and 16: 15 NetScout Delivers One Platform F
- Page 17 and 18: 17 nGenius Service Assurance Soluti
- Page 19 and 20: 19 Where to Extract Intelligence Un
- Page 21 and 22: 21 Achieve Truly Pervasive Visibili
- Page 23 and 24: 23 nGenius InfiniStream Architectur
- Page 25 and 26: 25 ASI Extensible Architecture Enab
- Page 27 and 28: 27 Visibility for Virtualized Appli
- Page 29 and 30: 29 nGenius Integrated Agent on Cisc
- Page 31 and 32: 31 Protecting the User Experience:
- Page 33 and 34: 33 Flexible Contextual Service Doma
- Page 35 and 36: 35 Intelligent Early Warning Automa
- Page 37 and 38: 37 The Value of Network-Based Analy
- Page 39 and 40: 39 Traditional Security Approach is
- Page 41 and 42: 41 nGenius Enterprise Intelligence
- Page 43 and 44: 43 Quickly Troubleshoot Application
- Page 45 and 46: 45 The Unified Communications Envir
- Page 47 and 48: 47 Poor Voice / Video Quality What
- Page 49 and 50: 49 Unified Visibility into Video an
- Page 51 and 52: 51 Getting to the Real User Experie
- Page 53 and 54: 53 Assure Telepresence QoE • End-
- Page 55 and 56: 55 Collecting User Experience Traff
- Page 57 and 58: 57 Voice | Video Metrics from nGeni
8<br />
The Life of an Outage<br />
Typically Service Degradation Precedes an Outage<br />
Service degradations typically have a bigger<br />
impact to the business than outages...<br />
Performance<br />
issues frequently<br />
lead to outages<br />
Available<br />
Unavailable<br />
601 minutes Service Degradation<br />
1<strong>03</strong> minutes unavailability<br />
Recovery<br />
Started Started<br />
Recovery<br />
Ended Ended<br />
10:29 Performance Issues 18:30 20:13<br />
End <strong>user</strong>s still remain the primary means for learning about problems<br />
Assuring the User Experience for Borderless Networks | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Public | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.
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