roadshow_am_ntct_assuring_user_experienct_2012-03 - NetScout

roadshow_am_ntct_assuring_user_experienct_2012-03 - NetScout roadshow_am_ntct_assuring_user_experienct_2012-03 - NetScout

10.03.2013 Views

Enterprise Voice 46 Current UC Service Management Approaches Aren’t Enough… • Vendor tools focus on own technologies • Vendor-specific tools don’t identify underlying performance issues • No integrated voice, video and data service delivery management • Most solutions focused on networks • Need common tools for diverse IT teams and skills Network Performance not good enough Proxy for User Experience • Packet loss • Jitter • Latency Enterprise Video Assuring the User Experience for Borderless Networks | NetScout | July, 2011 | NetScout Public | © 2011 NetScout Systems, Inc. All rights reserved.

47 Poor Voice / Video Quality What Can Go Wrong … Scrambled Video Acoustic Echo Poor Performing CPE Campus Network Environmental Issues Network Performance Improper Software Implementation IP/MPLS WAN PSTN Edge-Device Performance Other Networks, Carriers and Endpoints Long Voice Path Delays IP Packet Transmission Problems Application Performance Broadband Mobile/VPN Performance Changing Transmission Rates IP Far End Branch Office Misconfigured Gateways, Networks and Codecs Endpoint Performance Call Echo Misconfigured End-Points Assuring the User Experience for Borderless Networks | NetScout | July, 2011 | NetScout Public | © 2011 NetScout Systems, Inc. All rights reserved.

Enterprise<br />

Voice<br />

46<br />

Current UC Service Management<br />

Approaches Aren’t Enough…<br />

• Vendor tools focus on own technologies<br />

• Vendor-specific tools don’t identify<br />

underlying performance issues<br />

• No integrated voice, video and data<br />

service delivery management<br />

• Most solutions focused on networks<br />

• Need common tools for diverse<br />

IT te<strong>am</strong>s and skills<br />

Network Performance<br />

not good enough Proxy<br />

for User Experience<br />

• Packet loss<br />

• Jitter<br />

• Latency<br />

Enterprise<br />

Video<br />

Assuring the User Experience for Borderless Networks | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Public | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.

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