Sniffer® Portable Professional User's Guide - NetScout

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4 Contacting NetScout Systems Customer Support The best way to contact Customer Support is to submit a Support Request: http://www.netscout.com/support Telephone: In the US, call 888-357-7667; outside the US, call +011 978-614-4000. Phone support hours are 8 a.m. to 8 p.m. Eastern Standard Time (EST). E-mail: support@netscout.com When you contact Customer Support, the following information can be helpful in diagnosing and solving problems: — Type of network platform — Software and firmware versions — Hardware model number — License number and your organization’s name — The text of any error messages — Supporting screen images, logs, and error files, as appropriate — A detailed description of the problem Sales Call 800-357-7666 for the sales office nearest your location. Training and Online Learning For end-user and partner training information, online course listings, and extensive learning materials, visit the Training and Online Learning Center websites: http://www.netscout.com/training http://www.netscout.com/training/about_olc.asp Documentation Send comments or questions about nGenius documentation to the following address: contact_doc@netscout.com User Forum To join a customer-driven user group connecting the worldwide community of NetScout users, visit the following website: http://www.netscoutuserforum.com/
Related Information Resources NetScout Systems provides the documentation listed in the table below to support Sniffer Portable Professional. NetScout MasterCare customers can access all documentation online at www.netscout.com/support. Document Description Sniffer Portable Professional Documentation Sniffer Portable Professional Release Notes Sniffer Portable Professional User’s Guide Describe enhancements, new features, known issues, and system requirements for Sniffer Portable Professional. Describes how to install and license Sniffer Portable Professional. Describes how to use Sniffer Portable Professional for network monitoring and analysis. Online help Provides details on all product features and options. Decode/Expert Reference Provides a complete reference for all Expert displays and alarms; also summarizes Decode and Expert Pack features. Available in PDF format in Decode and Expert Pack installation directory. 5
Page 1 and 2: Sniffer ® Portable Professional Us
Page 3: "This product includes software dev
Page 8 and 9: 5 Monitoring Your Network . . . . .
Page 10 and 11: 10 Sniffer Portable Professional
Page 12 and 13: Chapter 1 Product Comparison Table
Page 14 and 15: Chapter 1 Major Components of Sniff
Page 16 and 17: Chapter 1 Table 1-2. Features for W
Page 18 and 19: Chapter 2 System Requirements 18 Sn
Page 20 and 21: Chapter 2 20 Sniffer Portable Profe
Page 22 and 23: Chapter 2 Installing the Sniffer Po
Page 26 and 27: Chapter 2 Native Atheros Driver Upd
Page 30 and 31: Chapter 2 Authorizing Sniffer Porta
Page 32 and 33: Chapter 2 Entering Licensing Inform
Page 34 and 35: Chapter 2 Starting Sniffer Portable
Page 36 and 37: Chapter 2 Tuning Settings for Sniff
Page 42 and 43: Chapter 3 a b c 42 Sniffer Portable
Page 44 and 45: Chapter 3 Sniffer Window Menus 44 S
Page 48 and 49: Chapter 4 Setting the General Tab O
Page 52 and 53: Chapter 4 Setting the App Threshold
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Chapter 4 Setting Tools > Wireless
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Chapter 4 Configuring Wireless Encr
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Chapter 4 58 Sniffer Portable Profe
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Chapter 4 Adding Tools to the Tools
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Chapter 5 Monitoring Wireless Netwo
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Chapter 5 Applying Monitor Filters
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Chapter 5 Dashboard 72 Sniffer Port
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Chapter 5 The Dashboard Gauge Tab 7
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Chapter 5 Host Table 82 Sniffer Por
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Chapter 5 Viewing Access Points Onl
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Chapter 5 Selecting Wireless Host T
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Chapter 5 Setting Capture Filters f
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Chapter 5 ART - The Server-Client R
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Chapter 5 Show Options 102 Sniffer
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Chapter 5 ART Options - Servers Onl
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Chapter 5 Adding Custom Protocols t
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Chapter 5 History Samples Click to
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Chapter 5 Protocol Distribution 114
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Chapter 5 Global Statistics 116 Sni
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Chapter 5 Monitor Alarms 120 Sniffe
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Chapter 6 Capture Controls 122 Snif
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Chapter 6 Capture Buffer 124 Sniffe
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Chapter 6 Tips: 126 Sniffer Portabl
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Chapter 6 Capturing from Specific S
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Chapter 7 Setting Expert Options 13
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Chapter 7 Expert Subnet Mask Settin
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Chapter 7 Discovered access points
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Chapter 7 Expert Oracle Options 150
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Chapter 7 Limitations of the Expert
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Chapter 7 Click to show the packet
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Chapter 8 Displaying Captured Packe
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Chapter 8 Postcapture Views for Wir
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Chapter 8 Table 8-3. Decode Tab Too
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Chapter 8 b 170 Sniffer Portable Pr
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Chapter 8 a 172 Sniffer Portable Pr
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Chapter 8 Display Setup > Summary D
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Chapter 8 Searching for Frames in t
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Chapter 8 Searching for Frames Matc
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Chapter 8 Searching for Frames Matc
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Chapter 8 Searching for Data Patter
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Chapter 8 Printing Decoded Packets
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Chapter 8 Using Protocol Forcing Yo
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Chapter 8 Sniffer Portable Professi
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Chapter 8 Postcapture Matrix Tab 20
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Chapter 8 More about the Matrix Tra
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Chapter 8 Postcapture Host Table Ta
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Chapter 8 Postcapture Protocol Dist
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Chapter 8 Postcapture Statistics Ta
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Chapter 9 4 Click OK. 214 Sniffer P
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Chapter 10 220 Sniffer Portable Pro
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Chapter 10 Using a Defined Filter U
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Chapter 10 Drag and drop a symbolic
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Chapter 10 Setting Filter Options i
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Chapter 10 Add or Edit Pattern Dial
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Chapter 10 Specify one or more netw
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Chapter 10 5 Click OK. 246 Sniffer
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Chapter 11 Description 250 Sniffer
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Chapter 11 Entering Names Manually
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Chapter 11 Click to resolve the Dom
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Chapter 12 Type of node triggering
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Chapter 12 Setting Alarm Severity L
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Chapter 12 Logging and Severities f
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Chapter 12 Setting Alarm Notificati
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Chapter 13 Creating Sniffer Monitor
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Capture panel, 123 Capture triggers
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zooming, Host Table 111 display tab
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Resolve name on Network address, Re
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280 Sniffer Portable Professional
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