Service - NetScout
Service - NetScout Service - NetScout
IT Service Management Value 8 The Evolution of “Performance Management” It’s No Longer About Individual “Elements” – It’s about “Services” and their “Relationships” Monitor Service Delivery & Relationships Unified view of physical and virtual services delivered Monitor Application Elements Inter-app calls and components Application Performance Management Network Performance Management Monitor Physical Elements Servers, links, devices Service Delivery Management Representation of User Experience NetScout Product Update – Customer Roadshow | NetScout | July, 2011 | NetScout Confidential | © 2011 NetScout Systems, Inc. All rights reserved.
9 Managing User Experience Monitor Networks User Experience “Most IT groups monitor key network and system components, but a lack of visibility into the end-to-end health of applications often results in IT managers spending too much time trying to isolate problems. Meanwhile, users are frustrated, the organization’s mission is suffering and revenue is being lost.” InfoWorld – APM Report or Monitor Applications “End-user experience monitoring will shift from a focus on the performance of individual applications to a focus on enduser behaviors and interactions with the application portfolio as a whole.” Gartner – January, 2011 NetScout Product Update – Customer Roadshow | NetScout | July, 2011 | NetScout Confidential | © 2011 NetScout Systems, Inc. All rights reserved.
- Page 1 and 2: 1 Assuring the User Experience: Net
- Page 3 and 4: 3 NetScout Strategy Update NetScout
- Page 5 and 6: 5 The Value of Best Practices Enter
- Page 7: 7 Which Vendors Ranked as Most Used
- Page 11 and 12: 11 Recent Announcements nGenius Vir
- Page 13 and 14: 13 Enabling Pervasive Visibility Ne
- Page 15 and 16: 15 The Evolution of Probe Technolog
- Page 17 and 18: 17 Where to Extract Intelligence Un
- Page 19 and 20: 19 nGenius Virtual Agent • Extend
- Page 21 and 22: 21 Extending Forensic Analysis Virt
- Page 23 and 24: 23 Cisco ISR Integration No Router
- Page 25 and 26: 25 Supported Service Modules Suppor
- Page 27 and 28: 27 The Packet Flow Challenge… Sca
- Page 29 and 30: 29 ASI Technology Enabling Scale fo
- Page 31 and 32: 31 The Value of ASI Technology Up t
- Page 33 and 34: 33 Unmatched Investment Protection
- Page 35 and 36: 35 The Business Service Dashboard:
- Page 37 and 38: 37 Intelligent Early Warning Automa
- Page 39 and 40: 39 Intelligent Early Warning Automa
- Page 41 and 42: 41 Extending Your Security Architec
- Page 43 and 44: 43 Case Study: Major Retail Bank nG
- Page 45 and 46: 45 Case Study: Higher Education Ins
- Page 47 and 48: 47 Unified Path to Identify Root Ca
- Page 49 and 50: 49 Unified Visibility into Enterpri
- Page 51 and 52: 51 nGenius Voice | Video Manager Ne
- Page 53 and 54: Enterprise Voice 53 Current UC Serv
- Page 55 and 56: 55 Introducing nGenius Voice | Vide
- Page 57 and 58: 57 Supports the Full Spectrum of UC
IT <strong>Service</strong> Management Value<br />
8<br />
The Evolution of<br />
“Performance Management”<br />
It’s No Longer About Individual “Elements” –<br />
It’s about “<strong>Service</strong>s” and their “Relationships”<br />
Monitor <strong>Service</strong> Delivery & Relationships<br />
Unified view of physical and virtual services delivered<br />
Monitor Application Elements<br />
Inter-app calls and components<br />
Application Performance Management<br />
Network Performance Management<br />
Monitor Physical Elements<br />
Servers, links, devices<br />
<strong>Service</strong> Delivery Management<br />
Representation of User Experience<br />
<strong>NetScout</strong> Product Update – Customer Roadshow | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Confidential | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.
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