Service - NetScout
Service - NetScout
Service - NetScout
You also want an ePaper? Increase the reach of your titles
YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.
58<br />
Comprehensive <strong>Service</strong> Management<br />
for Real-Time UC <strong>Service</strong>s<br />
Proactive<br />
• Automated, assisted troubleshooting<br />
• Unified work flow with linkage to event alarms<br />
• Simplified views guide users though problem<br />
assessment enabling broad use across IT<br />
organization<br />
• Triage and quickly assign issues to<br />
correct service teams<br />
• Per user session visibility<br />
• Contextual drill-down into network<br />
and payload details<br />
Troubleshoot<br />
Monitor<br />
• Real-time UC services dashboard<br />
• Enterprise-wide QoE event notification<br />
• Real-time updates for calls in progress<br />
<strong>Service</strong> Desk<br />
• Integrated service desk support for reactive<br />
customer complaints<br />
• Any individual call can be investigated<br />
• Query historical call details by user, extension,<br />
IP address<br />
• Comprehensive reporting of service summaries,<br />
trending and detailed service characterization<br />
• Flexible, pre-defined and customizable reports<br />
• API-based interfaces for customized reporting<br />
and 3rd party OSS systems<br />
Report<br />
<strong>NetScout</strong> Product Update – Customer Roadshow | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Confidential | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.
Change language