Service - NetScout
Service - NetScout
Service - NetScout
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43<br />
Case Study: Major Retail Bank<br />
nGenius <strong>Service</strong> Delivery<br />
Manager helps focus on<br />
health of critical banking<br />
services:<br />
• On-line banking<br />
• IP telephony<br />
• SaaS environment<br />
“nGenius <strong>Service</strong> Delivery Manager cut our<br />
problem troubleshooting time down by 90%.<br />
This reduced our impact to customers as<br />
well as our soft costs significantly.”<br />
Major Retail Bank<br />
• Recent outage to public facing website –<br />
all services went down<br />
• nGenius <strong>Service</strong> delivery Manager alerted<br />
to a drop of traffic on link feeding website<br />
• Quickly able to determine the problem was<br />
a database server<br />
• Server team quickly isolated problem<br />
<strong>NetScout</strong> Product Update – Customer Roadshow | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Confidential | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.
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