Service - NetScout
Service - NetScout
Service - NetScout
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1<br />
Assuring the User<br />
Experience:<br />
<strong>NetScout</strong> Portfolio Update<br />
Steven P. Shalita<br />
Vice President, Marketing<br />
August 4, 2011<br />
<strong>NetScout</strong> Customer Roadshow 2011<br />
<strong>NetScout</strong> Product Update – Customer Roadshow | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Confidential | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.<br />
R-1
2<br />
Agenda<br />
• <strong>NetScout</strong> Strategy Update<br />
• Enabling Pervasive Visibility<br />
• <strong>NetScout</strong> Adaptive Session Intelligence<br />
• nGenius <strong>Service</strong> Delivery Manager<br />
• nGenius Enterprise Intelligence<br />
• nGenius Voice | Video Manager<br />
<strong>NetScout</strong> Product Update – Customer Roadshow | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Confidential | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.
3<br />
<strong>NetScout</strong> Strategy Update<br />
<strong>NetScout</strong> Product Update – Customer Roadshow | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Confidential | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.
4<br />
NetForecast Best Practices Study<br />
NetForecast's APM best practices benchmarking survey definitively<br />
shows that good APM processes deliver results…<br />
Source: NetForecast Survey of 364 IT managers<br />
http://www.networkworld.com/community/appview<br />
<strong>NetScout</strong> Product Update – Customer Roadshow | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Confidential | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.
5<br />
The Value of Best Practices<br />
Enterprises with a benchmark score above six really do deliver better<br />
performance for their users – 75% better performance<br />
Source: NetForecast Survey of 364 IT managers –<br />
http://www.networkworld.com/community/appview<br />
• Experience 75% fewer<br />
critical application problems<br />
• 75% more likely to learn<br />
about performance problems<br />
proactively rather than<br />
reactively by users calling<br />
the help desk<br />
• Typically spend 4 hours to<br />
resolve performance<br />
problems, compared to 16<br />
hours for their low-scoring<br />
counterparts<br />
<strong>NetScout</strong> Product Update – Customer Roadshow | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Confidential | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.
6<br />
Simplifying The Tool Universe<br />
Improves Outcomes…<br />
“To ensure optimal performance you need two tools – one for monitoring infrastructure<br />
performance and another for monitoring application performance. The resulting<br />
stereoscopic view ensures that you are able to solve more problems faster.”<br />
Source: NetForecast Survey of 364 IT managers –<br />
http://www.networkworld.com/community/appview<br />
• Scores improve with the<br />
number of vendors<br />
deployed up to three<br />
• Among the very highest<br />
performing enterprises the<br />
vendor count dips<br />
precipitously<br />
• The highest-performing<br />
enterprises get good results<br />
with fewer vendors because<br />
they have very effective<br />
APM processes<br />
<strong>NetScout</strong> Product Update – Customer Roadshow | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Confidential | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.
7<br />
Which Vendors Ranked as Most Used?<br />
“71% of the topperforming<br />
enterprises<br />
use <strong>NetScout</strong>'s<br />
performance<br />
management tools”<br />
NetForecast –<br />
June, 2011<br />
NetForecast's APM<br />
benchmarking survey<br />
results show that<br />
<strong>NetScout</strong> is the<br />
vendor most<br />
frequently used by the<br />
top-performing group.<br />
http://www.networkworld.com/community/blog/top-five-apm-vendors-performance-results<br />
Probability that Enterprises in<br />
Top Group Use This Vendor<br />
Vendor Prob.<br />
AppDynamics 0.47<br />
ASG Software 0.38<br />
BMC Software 0.65<br />
CA Tech 0.40<br />
Compuware 0.36<br />
HP SW & Solutions 0.47<br />
IBM Tivoli 0.42<br />
InfoVista 0.43<br />
Ipswich 0.20<br />
NetIQ 0.62<br />
NetQoS (CA) 0.57<br />
<strong>NetScout</strong> 0.71<br />
Open Source 0.41<br />
Quest Software 0.50<br />
Riverbed Cascade 0.36<br />
Visual Net Sys 0.33<br />
<strong>NetScout</strong> Product Update – Customer Roadshow | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Confidential | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.
IT <strong>Service</strong> Management Value<br />
8<br />
The Evolution of<br />
“Performance Management”<br />
It’s No Longer About Individual “Elements” –<br />
It’s about “<strong>Service</strong>s” and their “Relationships”<br />
Monitor <strong>Service</strong> Delivery & Relationships<br />
Unified view of physical and virtual services delivered<br />
Monitor Application Elements<br />
Inter-app calls and components<br />
Application Performance Management<br />
Network Performance Management<br />
Monitor Physical Elements<br />
Servers, links, devices<br />
<strong>Service</strong> Delivery Management<br />
Representation of User Experience<br />
<strong>NetScout</strong> Product Update – Customer Roadshow | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Confidential | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.
9<br />
Managing User Experience<br />
Monitor<br />
Networks<br />
User Experience<br />
“Most IT groups monitor key network and system<br />
components, but a lack of visibility into the end-to-end<br />
health of applications often results in IT managers<br />
spending too much time trying to isolate problems.<br />
Meanwhile, users are frustrated, the organization’s<br />
mission is suffering and revenue is being lost.”<br />
InfoWorld – APM Report<br />
or<br />
Monitor<br />
Applications<br />
“End-user experience monitoring will shift<br />
from a focus on the performance of<br />
individual applications to a focus on enduser<br />
behaviors and interactions with the<br />
application portfolio as a whole.”<br />
Gartner – January, 2011<br />
<strong>NetScout</strong> Product Update – Customer Roadshow | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Confidential | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.
10<br />
<strong>NetScout</strong> Strategy<br />
A unified service delivery management framework that<br />
enables IT to optimize the delivery of services, protect the<br />
user experience and simplify managing complexity through<br />
faster time to knowledge and better collaboration.<br />
User<br />
Experience<br />
More Value<br />
from Data<br />
Pervasive<br />
Visibility<br />
Wider User<br />
Audiences<br />
Massive<br />
Scale<br />
Predictive and Proactive<br />
Performance<br />
Management<br />
<strong>NetScout</strong> Product Update – Customer Roadshow | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Confidential | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.
11<br />
Recent Announcements<br />
nGenius<br />
Virtual Agent<br />
for VMware<br />
nGenius<br />
Integrated<br />
Agent for Cisco<br />
nGenius 7900<br />
appliance<br />
nGenius <strong>Service</strong><br />
Delivery<br />
Manager<br />
Integration<br />
with ArcSight<br />
Common IP Packet-Flow Intelligence Foundation<br />
ASI<br />
Technology<br />
and Engine<br />
Enhanced<br />
Reporting<br />
Engine<br />
nGenius<br />
Enterprise<br />
Intelligence<br />
ASI<br />
Technology<br />
<strong>NetScout</strong> Product Update – Customer Roadshow | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Confidential | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.
12<br />
nGenius <strong>Service</strong> Assurance Solution<br />
Unified Platform Modules<br />
nGenius <strong>Service</strong><br />
Delivery Manager<br />
nGenius<br />
Performance Manager<br />
• Flow-based, end-to-end<br />
view with network, service<br />
and user correlation<br />
• Per-user, per-service<br />
visibility<br />
• Analysis and reporting<br />
nGenius Intelligent<br />
Data Sources<br />
nGenius<br />
Voice | Video Manager<br />
• Real-time voice and video<br />
QoE measurements<br />
• User-based service level<br />
alerting<br />
• Powerful troubleshooting<br />
and automated diagnostics<br />
Embedded<br />
Netflow<br />
• Contextual correlated business-oriented view of services<br />
• Automatically detects anomalous behavior affecting performance<br />
• Proactive alarming to quickly identify and triage problems<br />
nGenius<br />
Intelligence Modules<br />
• Specialized modules for<br />
unique analysis activities<br />
• Enterprise Intelligence,<br />
Trading Intelligence,<br />
Subscriber intelligence…<br />
nGenius Integrated<br />
& Virtual Agent<br />
nGenius<br />
Voice | Video<br />
Engine Appliance<br />
Sniffer<br />
Analysis<br />
• Packet-level expert<br />
historical analysis<br />
• Versatile deep-dive<br />
troubleshooting<br />
• Forensics & cybersecurity<br />
nGenius<br />
InfiniStream<br />
Appliance<br />
<strong>NetScout</strong> Product Update – Customer Roadshow | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Confidential | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.
13<br />
Enabling Pervasive<br />
Visibility<br />
<strong>NetScout</strong> Product Update – Customer Roadshow | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Confidential | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.
14<br />
Pervasive Visibility is Essential for<br />
Effective <strong>Service</strong> Delivery Management<br />
View of <strong>Service</strong> Delivery<br />
From the Datacenter, to the Campus, to the Branch, to the User<br />
End- to- End Visibility of <strong>Service</strong> Flows<br />
Access Distribution<br />
Data Center<br />
Branch/<br />
IP Network Core<br />
Si Si<br />
Users Users<br />
Depth Reach Context Scale<br />
• Full Packet – Layers 2-7<br />
• All <strong>Service</strong>s & Applications<br />
• Network and <strong>Service</strong><br />
Enablers<br />
• End-to-End Coverage<br />
• Networks, <strong>Service</strong>s, Users<br />
• Data Center Core <br />
Access User<br />
MPLS<br />
WAN<br />
• Flows, Sessions, Users<br />
• Physical and Logical Views<br />
• <strong>Service</strong> Consumption and<br />
Cross-Impact<br />
• Local processing, storage<br />
and analysis<br />
• High traffic volumes<br />
• 10ks of users, 1Ks of<br />
apps, 100s of locations<br />
<strong>NetScout</strong> Product Update – Customer Roadshow | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Confidential | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.
15<br />
The Evolution of Probe Technology<br />
nGenius Virtualized Probe Technology<br />
• Deployed in virtual servers & network equipment<br />
• Broader deployment in new places<br />
• Lowers cost of extended visibility<br />
Virtualization of probe<br />
to reduce cost and<br />
footprint enabling<br />
visibility in new places<br />
Network & Compute<br />
Infrastructure<br />
Virtual Server<br />
Infrastructure<br />
Technology innovation drives evolution<br />
of “Probe” technology to enable more<br />
pervasive service visibility<br />
nGenius InfiniStream Technology<br />
• Intelligent Deep Packet Capture for real-time and<br />
historical forensic analysis<br />
• Flexible storage capacity from 500GB up to 96TB<br />
• Local processing scales analysis capabilities<br />
Extend probe<br />
technology with<br />
deep packet capture<br />
and storage with local<br />
analysis capabilities<br />
<strong>NetScout</strong> Product Update – Customer Roadshow | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Confidential | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.
16<br />
Comprehensive Data Source Options<br />
Enable Unmatched Deployment Flexibility<br />
nGenius Collector<br />
for Embedded<br />
NetFlow<br />
• Cisco® NetFlow<br />
collectors<br />
• Supports J-Flow and<br />
S-Flow<br />
• Leverage NetFlow<br />
data into nGenius<br />
<strong>Service</strong> Assurance<br />
Solution<br />
nGenius Intelligent Data Source Options<br />
nGenius<br />
Integrated Agent<br />
• Virtualized Probe<br />
technology deployed<br />
in network equipment<br />
• Real-time packet<br />
analysts<br />
• On-demand shortterm<br />
packet capture<br />
Instrumentation Flexibility<br />
nGenius<br />
Virtual Agent<br />
• Virtualized probe<br />
technology deployed<br />
in virtual servers<br />
• VMWare & Nexus<br />
1000v<br />
• Real-time packet<br />
analysis<br />
• On-demand shortterm<br />
packet capture<br />
nGenius<br />
Voice | Video<br />
Engine Appliance<br />
• Unified<br />
communication<br />
analysis<br />
• Distributed real-time<br />
UC application QoE<br />
measurements<br />
• Deploy at<br />
demarcation and<br />
rooms<br />
• Broad Coverage Capabilities<br />
• Cost-Effective Options<br />
• Depth and Breadth<br />
nGenius<br />
InfiniStream<br />
Appliance<br />
• Intelligent Deep<br />
Packet Capture<br />
• Always-on packet<br />
recording<br />
• Storage from 500GB<br />
up to 96 TB<br />
• Distributed local<br />
analysis and<br />
processing<br />
<strong>NetScout</strong> Product Update – Customer Roadshow | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Confidential | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.
17<br />
Where to Extract Intelligence<br />
Unified Correlated View Across the Enterprise<br />
Integration Into<br />
3 rd Party<br />
Management<br />
Platforms<br />
Goal: Cover service<br />
flows from hosting to<br />
consumption<br />
• Data Center<br />
Data services<br />
UC services<br />
Multi-data center<br />
environments<br />
Physical and virtual<br />
• WAN Edge (Core)<br />
Traffic in and out of the<br />
DC and campus over<br />
MPLS or VPLS<br />
Traffic to & from the<br />
cloud & Internet<br />
• Campus Environment<br />
Core, distribution and<br />
high impact workgroups<br />
• WAN Edge (Branch)<br />
ALL traffic in & out of<br />
branch (to data center,<br />
internet and cloud + site<br />
to site)<br />
Branch office LAN –<br />
local user performance<br />
<strong>NetScout</strong> Product Update – Customer Roadshow | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Confidential | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.
Functionality & Resiliency<br />
18<br />
nGenius InfiniStream Appliance Family<br />
2900 Series<br />
500 GB<br />
• 1 RU – compact footprint<br />
• Single-drive storage<br />
• Low power consumption<br />
(130W)<br />
• 10/100/1000 or SFP<br />
Common<br />
Foundation<br />
6900 Series<br />
2 TB – 16 TB<br />
• Broadest range of link<br />
interfaces/speeds -up to 10-Gig<br />
• Broad storage options (2TB –<br />
16TB)<br />
• Multi-drive RAID storage<br />
• Redundant power for “alwayson”<br />
operation<br />
• Hot-swappable drives<br />
• Continuous Intelligent Deep<br />
Packet Capture<br />
• Packet-Flow-Based CDM<br />
Storage Capacity<br />
7900 Series<br />
32 TB – 96 TB<br />
• 2 & 4 port 10-Gig options<br />
• Optimized for large storage<br />
• Extendable modular design<br />
for investment protection<br />
• Highest storage/rack density<br />
• Extended Data Records (xDR)<br />
• ASI Technology<br />
• Sniffer ® Intelligence Analysis<br />
<strong>NetScout</strong> Product Update – Customer Roadshow | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Confidential | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.
19<br />
nGenius Virtual Agent<br />
• Extended visibility into private<br />
clouds and virtual servers<br />
• Monitors all hypervisor traffic<br />
• Discovers all applications and<br />
interdependencies<br />
• View inter-application<br />
transactions and performance<br />
Consistency with how<br />
all applications are measured<br />
End-to-end service<br />
levels and user experience<br />
Virtual Server Environment<br />
Visibility<br />
limited to<br />
in and out<br />
of cloud<br />
Non-Virtualized Servers<br />
Intra-server<br />
traffic does<br />
not traverse<br />
physical<br />
network<br />
<strong>NetScout</strong> Product Update – Customer Roadshow | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Confidential | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.
20<br />
Visibility for Virtualized<br />
Application Traffic<br />
• Monitor all traffic crossing host hypervisor<br />
Intra-server and inter-server + virtual server to physical server traffic visibility<br />
Automatically discovers applications inside/outside virtual server<br />
Sees all traffic within assigned port groups<br />
• Connects to Server virtual switch: Cisco Nexus 1000V Series switches,<br />
VMware ESX/ESXi 3.5 vSwitch, VMware vSwitch & vDS<br />
Inter and Intra VM traffic<br />
Application interaction<br />
and performance<br />
Scale to support multiapps<br />
per server<br />
<strong>NetScout</strong> Product Update – Customer Roadshow | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Confidential | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.
21<br />
Extending Forensic Analysis<br />
Virtual Tap Mode Enables Deep Packet Capture<br />
• Virtual Agent provides network<br />
TAP from within virtual machine<br />
Mirrors all traffic on the host<br />
hypervisor to nGenius InfiniStream<br />
appliance<br />
Enables Packet Capture for forensic<br />
analysis and application profiling<br />
• User configurable between<br />
Probe and TAP modes<br />
Intelligent Deep Packet Capture (iDPC)<br />
• Always-on capture, written to storage in real time<br />
• Prevents the need to recreate or wait for<br />
recurrence of problems<br />
• Enables highly granular profiling of multi-tier<br />
applications<br />
nGenius InfiniStream<br />
Appliance<br />
Streams packet flow to external<br />
nGenius InfiniStream appliance<br />
Forensic Analysis<br />
• Detailed packet data with drill-down analysis<br />
• Industry-leading Sniffer decodes and experts<br />
• Advanced indexing and filtering<br />
Application Profiling<br />
• Analysis of interactions across multi-tier<br />
application on multiple VMs<br />
• Enables diagnosis of today’s most difficult and<br />
intermittent problems in virtualized environments<br />
<strong>NetScout</strong> Product Update – Customer Roadshow | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Confidential | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.
22<br />
nGenius Integrated Agent on Cisco ISR<br />
Cost-Effective Visibility into the Branch<br />
nGenius Integrated Agent<br />
• Same functionality as hardwarebased<br />
nGenius Probes<br />
Application recognition & monitoring<br />
Network & application performance<br />
Response time analysis<br />
Key performance indicators<br />
On-demand packet capture<br />
Voice, video & data convergence<br />
Error & anomaly detection<br />
• Seamlessly integrated into unified<br />
nGenius <strong>Service</strong> Assurance Solution<br />
nGenius Probe<br />
Virtualized<br />
nGenius probe<br />
embedded into<br />
Cisco ISRs<br />
Cisco ISR G2 with SRE<br />
<strong>NetScout</strong> Product Update – Customer Roadshow | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Confidential | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.
23<br />
Cisco ISR Integration<br />
No Router Performance Impact:<br />
Separate Processing Resources from Routing Engine and Local <strong>Service</strong>s<br />
• Continuously<br />
monitors all router<br />
backplane traffic<br />
• Tracks all intra-router<br />
traffic to and from<br />
WAN and other ISR<br />
ports<br />
• Connect to local LAN<br />
through GbE interface<br />
on <strong>Service</strong> Module to<br />
outside switch<br />
• Can activate one<br />
or both interfaces<br />
Branch<br />
LAN<br />
SRE/NME OS<br />
Router Backplane<br />
WAN<br />
<strong>NetScout</strong> Product Update – Customer Roadshow | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Confidential | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.<br />
*<br />
*No performance impact was validated by Cisco IVT certification
24<br />
Visibility of ALL Local <strong>Service</strong>s and Users<br />
See Cloud and Site-to-Site Transactions<br />
Branch<br />
nGenius<br />
Integrated<br />
Agent<br />
Branch<br />
Branch<br />
nGenius<br />
Integrated<br />
Agent<br />
IP/MPLS<br />
WAN<br />
VPN/VPLS<br />
No<br />
Traffic<br />
Flow<br />
nGenius<br />
Integrated Agent<br />
Cloud<br />
<strong>Service</strong>s<br />
Internet<br />
WAN<br />
Edge<br />
nGenius<br />
InfiniStream<br />
Data Center<br />
Situation<br />
• Growth in<br />
Site-to-Site Traffic<br />
• Virtualized Local<br />
Traffic<br />
• Distributed Cloud<br />
<strong>Service</strong>s<br />
Challenge<br />
• Traffic Never<br />
Reaches Data Center<br />
• Lost Visibility<br />
Into Local <strong>Service</strong><br />
Performance & User<br />
Experience<br />
Local Visibility for ALL traffic is Essential…<br />
…Even traffic not destined for the Data Center<br />
<strong>NetScout</strong> Product Update – Customer Roadshow | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Confidential | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.
25<br />
Supported <strong>Service</strong><br />
Modules<br />
Supported Cisco ISRs<br />
Cisco ISR Cisco ISR G2<br />
2800 Series 3800 Series<br />
Supported Cisco ISR Platforms<br />
2811 2821 2851 3825 3845 2911 2921 2951 3925 3945<br />
NME-502 <br />
NME-522 <br />
2900 Series<br />
3900 Series<br />
SRE-700 <br />
SRE-900 <br />
<strong>NetScout</strong> Product Update – Customer Roadshow | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Confidential | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.
26<br />
Adaptive Session<br />
Intelligence<br />
<strong>NetScout</strong> Product Update – Customer Roadshow | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Confidential | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.
27<br />
The Packet Flow Challenge…<br />
Scalability Granularity Fast Access Ubiquity<br />
• Network speeds<br />
• Traffic volumes<br />
• New applications<br />
• Complexity<br />
• All applications<br />
• User-specific<br />
• End-to-end<br />
Sessions<br />
• Transaction level<br />
• Real-time access<br />
to data<br />
• Pre-correlated<br />
• Less clicks,<br />
more actionable<br />
• Data center<br />
• Branch office<br />
• Campus<br />
• <strong>Service</strong> provider<br />
• Cloud provider<br />
<strong>NetScout</strong> Product Update – Customer Roadshow | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Confidential | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.
28<br />
Adaptive Session Intelligence:<br />
Next Generation Deep Packet Analysis<br />
Real-time Analysis Engine for<br />
nGenius InfiniStream Appliance<br />
• Creates session transaction records in<br />
real-time as traffic crosses the wire<br />
• Per user, per session metrics with<br />
transaction-level granularity<br />
• Distributed processing enables faster<br />
analysis and retrieval of metrics<br />
• Reveals relationships and<br />
interdependencies between network<br />
and applications<br />
• Enables real-time multi-domain,<br />
multi-tier traffic correlation<br />
• Data reduction for storage<br />
optimization and fast retrieval<br />
<strong>NetScout</strong> Product Update – Customer Roadshow | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Confidential | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.
29<br />
ASI Technology<br />
Enabling Scale for Next Generation Technologies<br />
Adaptive<br />
Session<br />
Intelligence<br />
Engine<br />
Full Packet<br />
Stored<br />
(optional)<br />
Patent Pending<br />
Packet<br />
Live Packet Stream<br />
A-CDM<br />
ASRs<br />
ASTs<br />
P<br />
3<br />
P<br />
4<br />
P<br />
5<br />
Flow<br />
Data<br />
Session/<br />
Transaction<br />
Metadata<br />
Intelligent<br />
Packet<br />
Record<br />
1:1 relationship to physical packets<br />
Live<br />
Packets<br />
A-CDM based<br />
metrics & KPIs<br />
Sessions, events,<br />
connections and<br />
transactions<br />
Virtualized<br />
packets created,<br />
indexed & stored<br />
Metadata<br />
Virtual<br />
Packets<br />
nGenius<br />
Performance<br />
Manager<br />
nGenius<br />
InfiniStream<br />
Appliance<br />
nGenius<br />
InfiniStream<br />
Appliance<br />
<strong>NetScout</strong> Product Update – Customer Roadshow | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Confidential | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.<br />
A<br />
B<br />
C
30<br />
Extensible Architecture Enables<br />
Future Application & <strong>Service</strong> Support<br />
New Applications Easily Supported With ASI Adaptors<br />
Initial Protocols<br />
Supported<br />
• DNS, EMAIL, FTP,<br />
Multi-tier HTTP based<br />
apps, RADIUS, SIP,<br />
Oracle Database,<br />
Virtualized Apps,<br />
• Financial – ISO 8385,<br />
Protocols: SMB,<br />
RTSP<br />
Application Support Roadmap<br />
Custom<br />
Applications<br />
Database<br />
Video /<br />
Telepresence<br />
<strong>NetScout</strong> Product Update – Customer Roadshow | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Confidential | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.
31<br />
The Value of ASI Technology<br />
Up to 10x Faster<br />
1G<br />
100G<br />
More Scalability<br />
Less Storage<br />
Up to 50x Reduction<br />
ASI<br />
Technology<br />
Up to 10x Faster<br />
Faster Data Mining<br />
Operational Intelligence<br />
<strong>NetScout</strong> Product Update – Customer Roadshow | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Confidential | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.
32<br />
Using ASI Data<br />
nGenius<br />
<strong>Service</strong> Delivery Manager<br />
A-CDM<br />
Metrics<br />
Unified visibility into user<br />
sessions across multiple<br />
tiers and network domains<br />
nGenius<br />
Performance Manager<br />
ASR<br />
Metrics<br />
ASI Dataset<br />
Cross-indexed Metrics<br />
nGenius<br />
Enterprise Intelligence<br />
AST<br />
Virtual Packets<br />
Packet<br />
Analysis<br />
Cross-indexed session records<br />
enable seamless workflow with<br />
contextual linkage across<br />
analysis modules<br />
<strong>NetScout</strong> Product Update – Customer Roadshow | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Confidential | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.
33<br />
Unmatched Investment Protection<br />
• Supported in most deployed<br />
nGenius InfiniStream devices<br />
• Free upgrade – rolled out over<br />
next 12-18 months of releases<br />
• Evolution path to support new<br />
applications and interfaces<br />
• Customer participation in<br />
application support development<br />
Architected for years of platform evolution<br />
2008<br />
2009 2011 2012 2013 2014 2015 2016 2017<br />
Continued platform evolution to support new technologies , new protocols and increasing traffic volume<br />
<strong>NetScout</strong> Product Update – Customer Roadshow | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Confidential | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.<br />
. . .
34<br />
nGenius <strong>Service</strong> Delivery<br />
Manager<br />
<strong>NetScout</strong> Product Update – Customer Roadshow | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Confidential | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.
35<br />
The Business <strong>Service</strong> Dashboard:<br />
A Single Unified View of Business <strong>Service</strong>s<br />
View “services” the way they are<br />
deployed in your organization<br />
• Unified business perspective<br />
of complex service delivery<br />
environments<br />
• Track your most important<br />
business applications<br />
• Dynamic representation of<br />
service elements correlated<br />
with user experience<br />
• Robust analytics automates<br />
analysis and detects anomalies<br />
• Seamless workflows enable<br />
high level to low level analysis<br />
• Intuitive, easy-to-use operation<br />
– supports multiple audiences<br />
<strong>NetScout</strong> Product Update – Customer Roadshow | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Confidential | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.
36<br />
Unified View Into Critical Business <strong>Service</strong>s<br />
Correlates Logical “<strong>Service</strong>” Components<br />
<strong>Service</strong>s, Content,<br />
Applications<br />
Any <strong>Service</strong> End-to-End<br />
End-to-End Network<br />
<strong>NetScout</strong> Product Update – Customer Roadshow | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Confidential | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.
37<br />
Intelligent Early Warning<br />
Automated Alerts into Emerging Performance Issues<br />
Identify <strong>Service</strong> Issues Before Large Numbers of Users Are Affected<br />
Alerts on service,<br />
application and<br />
network performance<br />
Simplified view into<br />
end-to-end service<br />
delivery<br />
• Throughput<br />
• Response Time<br />
• Session success<br />
• Session failures<br />
• Traffic volume<br />
User Experience Metrics<br />
• Voice quality<br />
• Video quality<br />
• Latency<br />
• TCP Metrics<br />
• Errors<br />
Alerts on potential<br />
security and<br />
cyberthreats<br />
Quickly identify<br />
and triage<br />
problems<br />
<strong>NetScout</strong> Product Update – Customer Roadshow | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Confidential | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.
38<br />
Flexible Contextual <strong>Service</strong> Domains<br />
Visualize <strong>Service</strong>s in Context With Business Deployment<br />
• Organize end to-end service views in context with service consumption<br />
• Flexible, user-defined hierarchical service grouping<br />
• Combines physical and logical attributes of a service<br />
• Dynamic contextual views based upon selected hierarchy point<br />
Location<br />
Hierarchy<br />
<strong>Service</strong>s<br />
Complete Flexibility:<br />
Organize the service<br />
hierarchy to represent<br />
any business environment<br />
• Specific service<br />
• Physical sites<br />
• Logical<br />
workgroups<br />
• Geographic<br />
regions<br />
• Business units<br />
• Users<br />
<strong>NetScout</strong> Product Update – Customer Roadshow | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Confidential | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.
39<br />
Intelligent Early Warning<br />
Automated Identification of Anomalous Conditions<br />
KPI<br />
Alarms<br />
Analytics<br />
Alarms<br />
Traffic Policy<br />
Violations<br />
Error Codes<br />
App/Server<br />
Discovery<br />
Thresholdbased<br />
Alerts<br />
nGenius<br />
System Alerts<br />
• Combined KPIs and<br />
performance metrics<br />
provide insight into user<br />
experience<br />
• Builds base line of<br />
normal behavior over<br />
time<br />
• Automates detection of<br />
changes in service<br />
performance<br />
Application and network<br />
performance<br />
Emerging security<br />
threats and risk<br />
• Actionable alerts<br />
provide Intuitive launch<br />
point for powerful<br />
diagnostics<br />
<strong>NetScout</strong> Product Update – Customer Roadshow | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Confidential | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.
40<br />
Traditional Security Approach<br />
is No Longer Enough<br />
Network<br />
Security<br />
Challenges<br />
• Internal and external attacks and threats<br />
• Denial-of-service attacks<br />
• Network breaches<br />
• Impersonation (Spoofing)<br />
• Data leaks<br />
Traditional Perimeter<br />
NAC / Desktop<br />
<strong>Service</strong> Delivery Environment<br />
Firewall | IPS | Appliances<br />
Increased scope<br />
of damage with<br />
a shorter time<br />
to respond<br />
<strong>NetScout</strong> Product Update – Customer Roadshow | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Confidential | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.
41<br />
Extending Your Security Architecture<br />
Improving Situational Awareness<br />
Layer of<br />
visibility over<br />
existing<br />
security<br />
solutions<br />
• Leverage service management systems already deployed<br />
• Gain visibility into both applications and network layers<br />
• Identify anomalies, behavior changes and policy violations<br />
• Early warning to the Cyber Defense Alert Center (CDAC)<br />
• Integrated anomaly detection into ArcSight ETRM platforms<br />
• Complemented with extensive post-event forensic capabilities<br />
• Which servers affected<br />
• Which ports affected<br />
• Which users affected<br />
• How fast is threat spreading<br />
• Which paths affected<br />
• Which open ports allowed attack<br />
<strong>NetScout</strong> Product Update – Customer Roadshow | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Confidential | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.
42<br />
nGenius – ArcSight Integration<br />
In-Depth <strong>Service</strong> Performance and Forensics Analysis<br />
• <strong>NetScout</strong> sends service-based performance and threat alerts to ArcSight Logger or ESM<br />
• ArcSight provides enterprise-wide correlation and context for <strong>NetScout</strong> events/alerts<br />
• Two-way integration enables cross-product contextual drill-down capability<br />
nGenius <strong>Service</strong><br />
Delivery Manager<br />
Alerts<br />
Drill-down<br />
nGenius Intelligent Data Sources<br />
ESM<br />
Logger<br />
Enterprise-Wide Threat Correlation<br />
• Network-based anomaly detection<br />
• Improved visibility of faults/threats<br />
• Application, service and user context<br />
• Rapid drill-down to identify root-cause<br />
<strong>NetScout</strong> Product Update – Customer Roadshow | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Confidential | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.
43<br />
Case Study: Major Retail Bank<br />
nGenius <strong>Service</strong> Delivery<br />
Manager helps focus on<br />
health of critical banking<br />
services:<br />
• On-line banking<br />
• IP telephony<br />
• SaaS environment<br />
“nGenius <strong>Service</strong> Delivery Manager cut our<br />
problem troubleshooting time down by 90%.<br />
This reduced our impact to customers as<br />
well as our soft costs significantly.”<br />
Major Retail Bank<br />
• Recent outage to public facing website –<br />
all services went down<br />
• nGenius <strong>Service</strong> delivery Manager alerted<br />
to a drop of traffic on link feeding website<br />
• Quickly able to determine the problem was<br />
a database server<br />
• Server team quickly isolated problem<br />
<strong>NetScout</strong> Product Update – Customer Roadshow | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Confidential | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.
44<br />
Customer History (Major Retail Bank)<br />
<strong>NetScout</strong> Customer Since 2006<br />
• Started with nGenius Performance<br />
Manager and nGenius Probes<br />
• Added nGenius InfiniStreams + PM<br />
for Flows + nGenius Collectors for<br />
recent merger<br />
• 2009 – Added nGenius <strong>Service</strong><br />
Deliver Manager, Sniffer<br />
MultiSegment Analysis,10G nGenius<br />
InfiniStream appliances<br />
• 2010 – added many additional<br />
nGenius InfiniStream appliances +<br />
Sniffer Global + 25 days ProServe<br />
<strong>NetScout</strong> Product Update – Customer Roadshow | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Confidential | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.
45<br />
Case Study: Higher Education Institution<br />
nGenius <strong>Service</strong> Delivery<br />
Manager helps focus on<br />
health of critical services:<br />
• New HR system - PeopleSoft<br />
• Classroom services<br />
• VoIP and video<br />
• SOA/CAS platform trunk<br />
applications<br />
“nSDM is opening the eyes of the software group to a<br />
whole new world of performance monitoring. The old tools<br />
– synthetic transactions, Load Runner, Google Analytics –<br />
didn’t get us close to what the numbers really were.”<br />
Leading provider of higher education<br />
programs for working adults<br />
“nGenius <strong>Service</strong> Delivery<br />
Manager provides a new level of<br />
visibility to non-network groups.<br />
Especially: App Support Teams,<br />
App Owners, <strong>Service</strong> Owners &<br />
Security Operations.”<br />
<strong>NetScout</strong> Product Update – Customer Roadshow | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Confidential | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.
46<br />
Customer History (Higher Education Institution)<br />
<strong>NetScout</strong> Customer Since 2006<br />
• Started with nGenius Performance<br />
Manager and nGenius Probes<br />
• Gained additional cost effective<br />
visibility with nGenius PM for Flows<br />
& Collector<br />
• Grew to multiple servers adding<br />
more Probes and nGenius<br />
InfiniStream appliances<br />
• nGenius <strong>Service</strong> Delivery Manager<br />
latest addition to all 3 PM Servers<br />
<strong>NetScout</strong> Product Update – Customer Roadshow | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Confidential | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.
47<br />
Unified Path to Identify Root Cause<br />
Automated <strong>Service</strong>-Oriented Workflows Quickly Identify And Triage Problems<br />
Quickly Move From Problem Identification to Resolution<br />
nGenius <strong>Service</strong> Delivery Manager<br />
Identify | Triage<br />
• Automated anomaly detection identifies user<br />
experience problems<br />
• View impacted components and service<br />
topology and assess impact<br />
• Quickly expose all impacted elements<br />
to speed resolution<br />
• Triage situation for decisive “next step” actions<br />
Correlated topdown<br />
view<br />
enables<br />
seamless<br />
workflow from<br />
end-to-end<br />
service<br />
visualization to<br />
session analysis<br />
nGenius Enterprise Intelligence<br />
Analyze | Resolve<br />
• Session tracing and troubleshooting<br />
reduces need to dive into packets<br />
• Multi-tier, multi-hop correlation<br />
• Instant access to end-to-end user session<br />
• Session-based multi-hop analysis with<br />
per-transaction visibility<br />
<strong>NetScout</strong> Product Update – Customer Roadshow | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Confidential | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.
48<br />
nGenius Enterprise Intelligence<br />
Unified Network and Application Performance Analysis<br />
for a Comprehensive View into User Experience<br />
• Session-oriented perspective of complex<br />
service delivery environments<br />
• End to-end analysis views in context<br />
with service consumption<br />
• Visualizes network and application<br />
performance correlated with user<br />
business service transactions<br />
• Real-time on-demand session<br />
reconstruction enables fast and<br />
flexible service analysis<br />
Enables a granular understanding of how network and<br />
application interdependencies impact overall service performance<br />
and the downstream effect on user experience<br />
<strong>NetScout</strong> Product Update – Customer Roadshow | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Confidential | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.
49<br />
Unified Visibility into Enterprise <strong>Service</strong>s<br />
Comprehensive View of User Experience<br />
Advanced Session and<br />
Transaction Analysis<br />
• Multi-Segment –<br />
business service<br />
transactions across<br />
domains<br />
• Multi-Tier – Correlated<br />
per-session views of<br />
application tiers and<br />
protocols (future release)<br />
• Traces data and voice service sessions across the enterprise<br />
• Correlated views of physical and logical attributes of a service<br />
• Visibility across physical and virtual infrastructure<br />
• View traffic path across the data center and network<br />
Granular and Actionable<br />
Performance Metrics<br />
• Application flows<br />
• Session transactions<br />
• Network hop latency<br />
• User response time<br />
• Failure analysis<br />
End-to-End Analysis of Business <strong>Service</strong> Transactions<br />
<strong>NetScout</strong> Product Update – Customer Roadshow | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Confidential | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.
50<br />
Quickly Troubleshoot Application Problems<br />
Across Multiple Network Segments<br />
Exposes Interrelationships of Application and <strong>Service</strong> Components<br />
<strong>Service</strong> degradation alert received by<br />
nGenius <strong>Service</strong> Delivery Manager<br />
Drill into application events across<br />
multiple network segments in real time<br />
with nGenius Enterprise Intelligence<br />
End-to-End Visibility Into Application Flow Across Multiple Domains<br />
<strong>NetScout</strong> Product Update – Customer Roadshow | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Confidential | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.
51<br />
nGenius Voice | Video<br />
Manager<br />
<strong>NetScout</strong> Product Update – Customer Roadshow | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Confidential | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.
52<br />
The UC Environment<br />
• Multi-vendor UC deployments<br />
• Mixed vendor endpoints<br />
• Hard/soft endpoints<br />
• Uncompromising interoperability<br />
Campus<br />
LAN<br />
Data Center<br />
Complex <strong>Service</strong> Delivery Chain<br />
PSTN<br />
• Remote workers<br />
• Multi-carrier transport networks<br />
• Hosted services<br />
• Multiple IT support groups involved<br />
WAN<br />
Broadband<br />
Branch<br />
Other<br />
Location<br />
Mobile<br />
Network<br />
<strong>NetScout</strong> Product Update – Customer Roadshow | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Confidential | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.
Enterprise<br />
Voice<br />
53<br />
Current UC <strong>Service</strong> Management<br />
Approaches Aren’t Enough…<br />
• Vendor tools focus on own technologies<br />
• Vendor-specific tools don’t identify<br />
underlying performance issues<br />
• No integrated voice, video and data<br />
service delivery management<br />
• Most solutions focused on networks<br />
• Need common tools for diverse<br />
IT teams and skills<br />
Network Performance<br />
not good enough Proxy<br />
for User Experience<br />
• Packet loss<br />
• Jitter<br />
• Latency<br />
Enterprise<br />
Video<br />
<strong>NetScout</strong> Product Update – Customer Roadshow | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Confidential | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.
54<br />
Poor Voice / Video Quality<br />
What Can Go Wrong …<br />
Scrambled Video<br />
Acoustic Echo<br />
Poor Performing<br />
CPE<br />
Campus<br />
Network<br />
Environmental<br />
Issues<br />
Network<br />
Performance<br />
Improper Software<br />
Implementation<br />
IP/MPLS<br />
WAN<br />
PSTN<br />
Edge-Device<br />
Performance<br />
Other Networks,<br />
Carriers and Endpoints<br />
Long Voice Path Delays<br />
IP Packet Transmission Problems<br />
Application<br />
Performance<br />
Broadband<br />
Mobile/VPN<br />
Performance<br />
Changing<br />
Transmission Rates<br />
IP<br />
Far End<br />
Branch<br />
Office<br />
Misconfigured Gateways,<br />
Networks and Codecs<br />
Endpoint<br />
Performance<br />
Call Echo<br />
Misconfigured<br />
End-Points<br />
<strong>NetScout</strong> Product Update – Customer Roadshow | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Confidential | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.
55<br />
Introducing<br />
nGenius Voice | Video Manager<br />
Proactive <strong>Service</strong> Management<br />
for Video, Telepresence and Voice<br />
Unified Communications environments<br />
• Real-time voice and video quality<br />
measurements with per-session<br />
QoE metrics representative of user<br />
experience<br />
• Real-time dashboards with userbased<br />
service level alerting<br />
• Powerful troubleshooting and<br />
automated diagnostics with<br />
seamless drill-down to individual<br />
user sessions<br />
• Flexible business-relevant service<br />
level reporting<br />
<strong>NetScout</strong> Product Update – Customer Roadshow | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Confidential | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.
56<br />
Unified Visibility into Video<br />
and Voice <strong>Service</strong>s<br />
Single Platform Supports Both Video and Voice Deployments<br />
VoIP / IPT Telepresence<br />
Streaming Video<br />
Multicast | Unicast<br />
Visibility into all<br />
communications<br />
across monitored<br />
network<br />
Every user,<br />
every session,<br />
every endpoint<br />
Video Conference<br />
Identifies service<br />
quality to and<br />
from endpoints<br />
<strong>NetScout</strong> Product Update – Customer Roadshow | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Confidential | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.
57<br />
Supports the Full Spectrum<br />
of UC Vendors and Applications<br />
Comprehensive View Into Unified Communications <strong>Service</strong><br />
Performance Across Multi-Vendor, Multi-Location Environments<br />
• Vendor agnostic<br />
• Physical endpoints<br />
• Soft-client endpoints<br />
• Mixed-vendor environments<br />
Campus<br />
Network<br />
Conferencing<br />
<strong>Service</strong><br />
IP/MPLS<br />
WAN<br />
PSTN<br />
Voice<br />
Gateways<br />
Other IP<br />
IP<br />
Far End<br />
Branch<br />
Office<br />
Endpoint Access<br />
Core network 3rd Party Network<br />
Endpoint<br />
<strong>NetScout</strong> Product Update – Customer Roadshow | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Confidential | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.
58<br />
Comprehensive <strong>Service</strong> Management<br />
for Real-Time UC <strong>Service</strong>s<br />
Proactive<br />
• Automated, assisted troubleshooting<br />
• Unified work flow with linkage to event alarms<br />
• Simplified views guide users though problem<br />
assessment enabling broad use across IT<br />
organization<br />
• Triage and quickly assign issues to<br />
correct service teams<br />
• Per user session visibility<br />
• Contextual drill-down into network<br />
and payload details<br />
Troubleshoot<br />
Monitor<br />
• Real-time UC services dashboard<br />
• Enterprise-wide QoE event notification<br />
• Real-time updates for calls in progress<br />
<strong>Service</strong> Desk<br />
• Integrated service desk support for reactive<br />
customer complaints<br />
• Any individual call can be investigated<br />
• Query historical call details by user, extension,<br />
IP address<br />
• Comprehensive reporting of service summaries,<br />
trending and detailed service characterization<br />
• Flexible, pre-defined and customizable reports<br />
• API-based interfaces for customized reporting<br />
and 3rd party OSS systems<br />
Report<br />
<strong>NetScout</strong> Product Update – Customer Roadshow | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Confidential | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.
59<br />
Getting to the Real User Experience<br />
With Full Application Visibility<br />
Device-specific<br />
calibration<br />
enables metric<br />
accuracy for<br />
each endpoint<br />
Network Performance<br />
Header Metrics<br />
• Jitter<br />
• Packet Loss<br />
• Latency<br />
• Congestion<br />
View IP transport impairments<br />
impacting UC service delivery,<br />
availability and quality<br />
User Experience<br />
Advanced RTP stream and payload analysis<br />
+<br />
Network<br />
Application Performance<br />
Payload Metrics<br />
• Listening Quality<br />
• Conversation Quality<br />
• Voice Degradations<br />
• Video Degradations<br />
ITU P.564 ITU P.561 P.562, P.563<br />
Essential insight into<br />
application performance<br />
and quality of UC services<br />
<strong>NetScout</strong> Product Update – Customer Roadshow | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Confidential | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.
60<br />
Collecting User Experience Traffic Metrics<br />
nGenius<br />
Voice | Video Manager<br />
Visualization & Reporting<br />
Analysis & Diagnostics<br />
Aggregation & Correlation<br />
End-Point<br />
Metrics<br />
Campus<br />
Network<br />
Embedded<br />
Metrics<br />
Instrumentation<br />
• nGenius InfiniStream appliance provides real-time<br />
passive packet analysis<br />
• Measurements from agents embedded in soft-clients<br />
• CDR data leveraged from IPT session managers<br />
Data<br />
• User Experience metrics extracted from media streams<br />
• Real-time measures updated during user sessions<br />
• CDR data is correlated with session data for reporting<br />
WAN/<br />
PSTN<br />
Call Path<br />
Metrics<br />
Data<br />
Center<br />
Session<br />
Records<br />
3 rd Party<br />
CDRs<br />
End-Point<br />
Metrics<br />
IP<br />
Far End<br />
Branch<br />
Office<br />
PSTN<br />
<strong>NetScout</strong> Product Update – Customer Roadshow | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Confidential | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.
61<br />
Instrumentation Reference Architecture<br />
Site 1<br />
Site 2<br />
Campus<br />
Network<br />
Campus<br />
Network<br />
Access<br />
Access<br />
• Can leverage some existing nGenius<br />
InfiniStream appliance placements<br />
• Instrumentation points should focus on<br />
primary service flows and media streams<br />
• Instrument major network demarcation<br />
locations and external interconnects<br />
SIP Trunks + Media Gateways<br />
MPLS<br />
WAN<br />
Conference Server<br />
Call/Session Manager<br />
Media<br />
Gateway<br />
Branch<br />
Office<br />
PSTN<br />
• Dedicated instrumentation for each<br />
video conf and Telepresence room<br />
• Measurements from embedded agents<br />
on select soft-clients<br />
• CDR data collected to provide call<br />
correlation with identifiers<br />
<strong>NetScout</strong> Product Update – Customer Roadshow | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Confidential | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.
62<br />
Voice | Video Metrics from<br />
nGenius InfiniStream Appliance<br />
• Single nGenius InfiniStream appliance* will support BOTH UC<br />
and data traffic monitoring from same device<br />
No additional license cost for nGenius InfiniStream to support Voice | Video<br />
• UC monitoring will likely require additional instrumentation points<br />
On average 20-30% cross-leverage existing data sources<br />
Media/call paths determine coverage requirements<br />
Call/session consideration for high-volume segments<br />
nSProbe Agent<br />
• Packets<br />
• ASI<br />
• Analytics<br />
Voice|Video Agent<br />
• Voice quality metrics<br />
• Video quality metrics<br />
* Not all deployed nGenius InfiniStream<br />
appliances will support Voice|Video metrics<br />
IP Engine<br />
Agent<br />
<strong>NetScout</strong> Product Update – Customer Roadshow | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Confidential | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.
63<br />
Endpoint and CDR Data Collection<br />
CDR data is leveraged to correlate users (phone numbers)<br />
and called numbers into performance measurements<br />
• New Voice | Video Collector performs endpoint metric data collection<br />
Similar to nGenius Flow Collector, but dedicated for UC metrics<br />
Collects CDR data from call managers & SBCs<br />
Deploy ONE appliance per physical location<br />
Call Control /<br />
Session Boarder Control<br />
MicroSoft Lync<br />
Endpoints<br />
IBM Sametime<br />
Endpoints<br />
<strong>NetScout</strong> Product Update – Customer Roadshow | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Confidential | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.
64<br />
Evolution of the nGenius <strong>Service</strong> Assurance<br />
Solution – Phase I (version 4.12 - Q3 2011)<br />
nGenius<br />
Voice |<br />
Video<br />
Manager<br />
nGenius<br />
V/V Server<br />
V|V Metrics<br />
vCDM<br />
nGenius<br />
vIP Collector<br />
nGenius<br />
Performance<br />
Manager<br />
vCDM<br />
nGenius<br />
InfiniStream<br />
nGenius <strong>Service</strong> Delivery Manager<br />
User Experience Dashboard<br />
nGenius Intelligence Modules<br />
nGenius<br />
Subscriber<br />
Intelligence<br />
nGenius<br />
Enterprise<br />
Intelligence<br />
nGenius Server Platform<br />
nGenius<br />
Probes & Agents<br />
P M M e t r i c s<br />
nGenius Intelligent Data Sources<br />
nGenius<br />
Trading<br />
Intelligence<br />
ASI | Packets CDM | Packets<br />
CDM Converter<br />
nGenius<br />
NetFlow<br />
Collector<br />
Sniffer<br />
Analysis<br />
Suite<br />
<strong>NetScout</strong> Product Update – Customer Roadshow | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Confidential | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.<br />
Third Party Integration
65<br />
Evolution of the nGenius <strong>Service</strong> Assurance<br />
Solution – Phase II (Q4 2011)<br />
nGenius<br />
Voice |<br />
Video<br />
Manager<br />
V|V Metrics<br />
vCDM<br />
nGenius<br />
vIP Collector<br />
nGenius<br />
Performance<br />
Manager<br />
vCDM<br />
nGenius <strong>Service</strong> Delivery Manager<br />
User Experience Dashboard<br />
nGenius Server Platform<br />
nGenius<br />
InfiniStream<br />
nGenius Intelligence Modules<br />
nGenius<br />
Subscriber<br />
Intelligence<br />
nGenius<br />
Probes & Agents<br />
nGenius<br />
Enterprise<br />
Intelligence<br />
P M M e t r i c s<br />
nGenius Intelligent Data Sources<br />
nGenius<br />
Trading<br />
Intelligence<br />
ASI | Packets CDM | Packets<br />
CDM Converter<br />
nGenius<br />
NetFlow<br />
Collector<br />
Sniffer<br />
Analysis<br />
Suite<br />
<strong>NetScout</strong> Product Update – Customer Roadshow | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Confidential | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.<br />
Third Party Integration
66<br />
nGenius Voice | Video Manager<br />
Integration Evolution Strategy<br />
UC Management Today UC Management Tomorrow<br />
Comprehensive UC <strong>Service</strong><br />
Management Console<br />
• Real-time event alerting<br />
• Performance analysis<br />
• Quality assessment<br />
• Flexible reporting<br />
Incremental Capability Integration<br />
nGenius <strong>Service</strong> Delivery Manager<br />
• <strong>Service</strong> delivery dashboard<br />
with intelligent early warning<br />
• All services in context<br />
• Analytics & KPIs<br />
• Contextual drill-down<br />
nGenius Performance Manager<br />
• Flow analysis<br />
• Converged services views<br />
• Reporting & analysis<br />
• Capacity planning<br />
nGenius Enterprise Intelligence<br />
• Deep-dive session analysis<br />
• Signaling & data<br />
• Multi-domain session<br />
analysis for voice & data<br />
<strong>NetScout</strong> Product Update – Customer Roadshow | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Confidential | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.
67<br />
Licensing and Configurations<br />
• nGenius Voice | Video Manager licensed<br />
as a console<br />
Similar model to nGenius Performance<br />
Manager<br />
50 Interfaces or 20 Devices per console<br />
100K concurrent streams<br />
Available with or without a server appliance<br />
• Dedicated nGenius Voice | Video Engine<br />
appliance available<br />
• Integrated Voice | Video Monitoring<br />
available on nGenius InfiniStream<br />
Appliances with version 4.12<br />
• Contact your <strong>NetScout</strong> account manager<br />
for pricing and configuration support<br />
<strong>NetScout</strong> Product Update – Customer Roadshow | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Confidential | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.
68<br />
Summary<br />
<strong>NetScout</strong> Product Update – Customer Roadshow | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Confidential | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.
69<br />
The Cumulative Value of <strong>NetScout</strong><br />
• Problem Avoidance<br />
Predictive intelligence through automation<br />
prevents service impact<br />
• Reduced Downtime<br />
Faster problem resolution through efficient<br />
troubleshooting<br />
• Optimized <strong>Service</strong> Delivery<br />
Improved delivery of services, applications<br />
and network capabilities with better<br />
leverage of infrastructure investments<br />
• Increased Operational Efficiency<br />
Reduce time for tasks with workflow<br />
consistency and tool consolidation<br />
• Improved Productivity<br />
Faster, more efficient actions enabling<br />
doing more with less with increased<br />
organizational scale<br />
• Simplify Deployments Accelerate<br />
roll-out of new applications & advanced<br />
technologies<br />
• Tool Consolidation<br />
Integration and simplification of<br />
management tools<br />
• Cross-Functional Collaboration<br />
Common tools and dataset across IT<br />
organization<br />
<strong>NetScout</strong> Product Update – Customer Roadshow | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Confidential | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.
70<br />
Deployment-Proven Business Value<br />
A survey of 8 long time users<br />
revealed a 5-year ROI of 685%<br />
• Consistent 80-90% reduction in<br />
response and repair time<br />
• Diagnose and resolve IT servicerelated<br />
problems more rapidly<br />
• First year savings of $1.6M, with<br />
a total 5 year savings of $7.6M<br />
• 3 year ROI of 434% and 5 Year<br />
ROI of 685%<br />
• Investment payback in<br />
less than 8 months<br />
Total First Year Savings: $ 1.6M<br />
Source: Chadwick Martin Bailey<br />
Consistently Faster Problem Resolution<br />
Percentage IT<br />
Staff Productivity<br />
Improvements<br />
“The nGenius <strong>Service</strong> Assurance<br />
Solution ranks near the top of all IT<br />
investments made in delivering aboveaverage<br />
financial returns.”<br />
Chadwick Martin Bailey Source: Chadwick Martin Bailey<br />
<strong>NetScout</strong> Product Update – Customer Roadshow | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Confidential | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.
71<br />
Customer Study Participants<br />
Staffing and recruiting company<br />
with more than 8,000 internal<br />
employees and 90,000 contract<br />
employees working with<br />
customers around the world<br />
Largest public transportation<br />
provider in the U.S., with over<br />
11 million passengers on an<br />
average weekday, and<br />
approx. 70,000 employees<br />
Leading provider of oncampus/online<br />
higher<br />
education programs with more<br />
than 200 campuses worldwide,<br />
and approx. 15,000 employees<br />
A leading U.S. pet specialty<br />
retailer with more than 1,000<br />
store locations in all 50 states<br />
Leading U.S. financial<br />
services company and cardissuer<br />
with approximately<br />
12,000 employees<br />
One of the largest electric<br />
utilities in the US, serving 13<br />
million customers in more<br />
than 180 cities, and with more<br />
than 15,000 employees<br />
Regional U.S. bank with<br />
more than 600 branch<br />
locations and more than<br />
11,000 employees<br />
European outsourced IT<br />
services provider serving<br />
480 financial services<br />
customers with a total of<br />
90,000 end-users<br />
<strong>NetScout</strong> Product Update – Customer Roadshow | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Confidential | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.
72<br />
Increased Use Improves Value<br />
As companies use nGenius for more IT Operational functions,<br />
the value of the platform will increase significantly<br />
What are you using your nGenius products to do?<br />
<strong>Service</strong> and policy validation<br />
Security forensics<br />
Alerting and early warning of problems<br />
Trending/capacity planning<br />
Real-time monitoring<br />
Network & application performance mgmt<br />
Troubleshooting and problem resolution<br />
October, 2009 – <strong>NetScout</strong> Customers - Engage 2009<br />
8.2%<br />
18.4%<br />
20.4%<br />
44.9%<br />
62.2%<br />
79.6%<br />
82.7%<br />
0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0% 90.0%<br />
<strong>NetScout</strong> Product Update – Customer Roadshow | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Confidential | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.
73<br />
Cross-Functional Use Increases Value<br />
Extending the user base across the IT Organization will<br />
increase overall solution value to IT and the Business<br />
Besides the network team, what other IT teams use nGenius products?<br />
None<br />
Datacenter team<br />
Server team<br />
Business managers<br />
Security Team<br />
Application team<br />
Network Operations Center<br />
October, 2009 – <strong>NetScout</strong> Customers - Engage 2009<br />
10.2%<br />
13.3%<br />
14.3%<br />
17.3%<br />
20.4%<br />
38.8%<br />
40.8%<br />
0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% 35.0% 40.0% 45.0%<br />
<strong>NetScout</strong> Product Update – Customer Roadshow | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Confidential | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.
74<br />
Value Increases with More Users<br />
More users of the solution substantially increase<br />
the value to IT as an organization and can lower overall TCO<br />
How many people in your organization use the <strong>NetScout</strong> products?<br />
October, 2009 – <strong>NetScout</strong> Customers - Engage 2009<br />
<strong>NetScout</strong> Product Update – Customer Roadshow | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Confidential | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.
75<br />
www.netscout.com<br />
<strong>NetScout</strong> Product Update – Customer Roadshow | <strong>NetScout</strong> | July, 2011 | <strong>NetScout</strong> Confidential | © 2011 <strong>NetScout</strong> Systems, Inc. All rights reserved.