Manager, SAP System Support, (AO7) - Education Queensland ...

Role Description
Manager, SAP System Support
Job Ad Reference
Job Evaluation No. 111114 TRIM No. 12/48809
Work Unit
Location
Classification
Job Type
Salary Range
Contact Officer
Contact Telephone
Corporate Finance Unit
Finance Branch
Operations Division
AO7 Qld Public Service Award 2003
36 ¼ hour week
per annum
Plus superannuation contributions of up to 12.75% of your annual salary.
Closing Date
Your employer
The Department of Education and Training (DET) seeks to engage Queenslanders in lifelong learning by providing
high quality, accessible services to the state's education and training sectors. DET is a diverse organisation with
the largest workforce in the state. We provide services through three broad service delivery areas:
The Office for Early Childhood Education and Care leads early childhood development and education policy
and regulates the provision of childcare services.
Education Queensland Division delivers high quality education to more than 70 percent of all Queensland
school students at prep, primary and secondary levels.
Training and Tertiary Education Queensland work with industry to build a world class training and skilling
system to skill Queenslanders including the management of 13 TAFE institutes, regulation of the state’s
apprenticeship and traineeship system, regulation of registered training organisations, provision of strategic
direction for the higher education and non-state education sectors and investment in Queensland’s training and
skilling system.
Operations Division consists of Information and Technologies Branch, Human Resources Branch, Finance Branch,
Corporate Procurement Branch, Infrastructure Services Branch and Regional Offices which work together to
ensure that the department achieves sustainable investment, better utilisation of assets and resources, increased
organisational productivity and accountability from its investment for both business and education outcomes.
The Finance Branch is responsible for ensuring the efficient and effective use of departmental resources. Its
activities encompass the development, monitoring and analysis of the department’s business and operational
performance. It ensures compliance with financial legislation and directives and provision of specific purpose
financial reports. It develops innovative and effective financial approaches to investment and funding
opportunities. It provides operational financial services to the department and ensures that initiatives, innovations
and projects are driven in a consistent and fully integrated way within the State Financial Management Framework.
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The Branch consists of three units:
Financial Strategy and Policy, comprising Financial Policy and Service Alignment, Financial
Sustainability and Investment and Financial Analysis and Advice
Budget and Financial Reporting, comprising Financial Performance Reporting, Budget and School
Based Salaries and Non School Financial Support, and
Corporate Finance, comprising Financial Operations and School Financial Support.
For more information about the department, please visit our website at www.det.qld.gov.au
Your opportunity
As the Manager you will:
Provide expert operational and functional advice and support to DET across a range of financial management
functions. The role also effectively leads the implementation of systemic priorities and initiatives to achieve
best practice organisational outcomes.
The Manager, SAP System Support reports to the Director, Financial Operations.
Your role
You will have responsibility for leading the following activities and delivery of the following key tasks:
Participate in a multi disciplinary professional team, undertake project tasks as required and contribute to
deliverables to support the specific scope and objectives of the unit.
Lead the operations of the User Access and Workflow Management team within the SAP Support Unit to
support business operations and to deliver functional improvements within the Finance Business Solution.
Provide leadership, complex research, analyse, evaluate and advice on business, systems or technology
requirements and implement recommended solutions to achieve defined objectives and best practices to meet
the Departmental business requirements..
Contribute to the development, implementation and monitoring of project plans and schedules including the
coordination of activities or teams associated with achieving defined objectives.
Contribute to continuous improvement through providing technical advice to management regarding
operational aspects of SAP ECC 5.0.
Prepare submissions, reports, briefs and correspondence for the Manager on issues significant to functions of
SAP ECC 5.0 and lead processes associated with changes, fixes and technical upgrades to SAP ECC 5.0.
Lead and oversee the unit’s responsibilities in managing, prioritising and processing user requests.
Operate and maintain a range of business tools for reference and analysis purposes such as HR Mini Master,
Mini Master Workflow database, security, SAP ECC 5.0 and Aurion.
Lead the development of policies, procedures and business rules to internally support the SAP Finance
Business Solution as well as the development of instructions, forms, support materials and training programs
for the Department.
Encourage an innovative and dynamic team environment and effectively liaise, consult and negotiate with team
members, Departmental staff and unit stakeholders in relation to unit activities.
Proactively manage HR updates and manage processes that enable an efficient user access management
triggered by Aurion HR updates.
Perform other tasks of an operational, administrative or technical nature as directed by the Manager.
How you will be assessed
Within the context of the role described above, the ideal applicant will be someone who has the following key
attributes:
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1. Supports strategic direction
Thorough knowledge and understanding of the policies, procedures and standards in relation to financial
management relevant to the operations of the unit outlined above, including the ability to develop strategic
policies and best practice processes associated with SAP ECC 5.0
2. Achieves results
Highly developed analytical and problem solving skills used to undertake complex reviews, recommend and
implement effective innovative solutions, provide high quality client services and continuous improvement.
3. Supports productive working relationships
Proven skills and ability to contribute to strategic projects relating to financial systems and processes,
delivering high quality outcomes within tight timeframes, cost limitations and deadlines.
4. Displays personal drive and integrity
Demonstrated high level ability to effectively work independently and within a team environment, whilst
managing positively, particularly during times of change.
5. Communicates with influence
Demonstrated high level interpersonal and communication skills, including ability to develop and build successful
relationships, prepare reports, provide advice, effectively liaise and negotiate with staff at all levels in a
demanding and multi disciplinary work environment to effectively deliver unit activities.
Additional information
A non-smoking policy applies in Queensland government buildings, offices and motor vehicles.
A criminal history check will be initiated on the successful applicant by the Queensland Police Service.
A discipline history check may be initiated on the successful applicant.
If the successful applicant has been engaged as a lobbyist, a statement of their employment is required.
You may be required to complete a period of probation in accordance with the Public Service Act 2008.
Staff are required to actively participate in consultation and communication with supervisors and management
regarding health, safety and wellbeing issues and comply with all provisions of the relevant workplace health
and safety legislation and related health, safety and wellbeing responsibilities and procedures developed by
the department.
You will work for an organisation that values its people and promotes leadership and innovation. We respect
professionalism and embrace diversity and a balance between work and life commitments.
DET employees are required to acknowledge they understand their obligations under the Queensland
Government Code of Conduct and the DET Standard of Practice and agree to align their professional conduct
to these obligations.
You will be actively supported as an individual and will have access to a range of flexible work options, an
employee assistance program and learning and development opportunities.
All role descriptions and recruitment and selection processes are required to be aligned with the Queensland
Government Capability and Leadership Framework (CLF). For more information on the CLF, visit
www.psc.qld.gov.au
Additional information is available online at: www.jobs.qld.gov.au
JEMS Approval Date: July 2004 Updated February 2012 JEMS number: 11 1114
TRIM: 12/48809
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