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mmpc - National Indian Health Board

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D. FFE Data<br />

Analysis of Tribal Consultation Policies For <strong>Health</strong> Insurance Exchanges<br />

a. Design the website to include information specific to AI/ANs and the<br />

I/T/U.<br />

b. Test the website in <strong>Indian</strong> Country and in urban <strong>Indian</strong> clinics to make<br />

sure it is culturally appropriate, easy to navigate to <strong>Indian</strong> health<br />

information, and the information is presented in a way that is accurate and<br />

easy accessible to consumers, as well as those assisting with enrollment.<br />

5. Enrollment Assistance<br />

a. Carve outs for navigator contracts for the I/T/Us, including an <strong>Indian</strong><br />

Addendum.<br />

b. Provide other enrollment assistance funding, such as Medicaid<br />

Administrative Match (MAM).<br />

6. Call Centers<br />

a. Decide whether it is most appropriate to have an <strong>Indian</strong> desk to handle<br />

questions and resolve problems regarding AI/AN and I/T/Us, or whether<br />

everyone who works at a call center should receive training about Tribes<br />

in the State, the <strong>Indian</strong> health care delivery system and special provisions<br />

in the law, regulations and systems for AI/AN.<br />

b. Review scripts that are used in call centers to assure their accuracy for<br />

AI/ANs and I/T/Us.<br />

c. Provide appropriate back up for call center employees who are unable<br />

to answer questions about AI/ANs and I/T/U and standards for timely<br />

response.<br />

d. Keep FAQs and review answers for accuracy.<br />

1. Enrollment data<br />

2. Federal data hub<br />

a.IHS registration data<br />

b. Other AI/AN data sets<br />

3. Identifying AI/AN in FFE data and reports<br />

a. For benefits and protections for AI/AN<br />

b. For reimbursing cost sharing<br />

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