User Guide (Printer/Scanner) - Fuji Xerox Worldwide

Appendix
256
G Troubleshooting
for
CentreWare Internet Services
This section describes the causes and recommended actions for errors that occur while
using CentreWare Internet Services.
Cause Action
Cannot connect to CentreWare
Internet Services.
The “Please wait” message is
displayed throughout.
The Refresh button is not working.
Selecting menu in the left frame
does not change the right frame
contents.
Is this machine working properly?
Check if the power of this machine is switched on.
Is CentreWare Internet Services activated?
Print out the System Settings List to check.
Is the Internet address correctly entered?
Check the Internet address again. If cannot be connected, enter the
IP address to make connection.
Is the proxy server being used?
Depending on the proxy server, connections might not be possible.
Without using the proxy server, configure either the browser setting
to “Not using proxy server” or the address to be used to “Not using
proxy server”.
Wait for a while as instructed.
If nothing happens, try clicking the Refresh button.
And even then, if nothing happens, check if this machine is working
properly.
Are you using the specified OS and browser?
See “5.1.4 Target OS and Browsers” (P. 109) in “Part 1 Printer”, and
check if the OS and browser in use can be used.
The screen display is distorted. Change the window size of the browser.
The latest information is not dis- Click the Refresh button.
played.
Characters are not correctly dis- Use Western European language command.
played.
Clicking the Apply New Settings
button does not reflect the new
settings.
Clicking the Apply New Settings
button will display in the
browser, messages like “The
server has returned ineffective
or unrecognizable response.” or
“No data”.
Is the entered value correct?
If the entered value is not a valid entry, it will change automatically to
an entry within the limit.
Is the password correct?
The entry for Password is not similar to Confirm Password. Enter the
correct password.
Reboot this machine.
Cannot delete job. Wait for a while and then click the Refresh button.