EXPEDIA TRAVEL AGENT AFFILIATION AGREEMENT Welcome to ...
EXPEDIA TRAVEL AGENT AFFILIATION AGREEMENT Welcome to ...
EXPEDIA TRAVEL AGENT AFFILIATION AGREEMENT Welcome to ...
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or offer attached <strong>to</strong> particular bookings which may be made available in the booking path. Affiliates shall assist<br />
Cus<strong>to</strong>mers <strong>to</strong> redeem Cus<strong>to</strong>mer Incentives made available in relation <strong>to</strong> the relevant Transaction for use and enjoyment<br />
by the Cus<strong>to</strong>mer as necessary.<br />
7. Cus<strong>to</strong>mer Care. Affiliate shall be responsible for first line Cus<strong>to</strong>mer support in relation <strong>to</strong> Transactions and<br />
shall facilitate the provision <strong>to</strong> Cus<strong>to</strong>mers of information available on the Website in relation <strong>to</strong> any particular<br />
Transaction. In addition, Affiliate shall facilitate the provision of cus<strong>to</strong>mer care and support by Expedia <strong>to</strong> the Cus<strong>to</strong>mer<br />
in relation <strong>to</strong> booking amendments or cancellations or any other Cus<strong>to</strong>mer support function which cannot be managed<br />
by the Affiliate via the Website.<br />
8. Fraud. Affiliate shall be solely responsible for, and must indemnify Expedia for any loss arising from or in<br />
connection with, the fraudulent or other misuse of credit cards by means of which Transactions are completed,<br />
regardless of whether such credit cards belong <strong>to</strong> Affiliate or <strong>to</strong> the Cus<strong>to</strong>mer, or <strong>to</strong> any other person.<br />
9. General Prohibitions. In no event shall Affiliate, its personnel, contrac<strong>to</strong>rs or agents: (i) place or attempt <strong>to</strong><br />
place references <strong>to</strong> Expedia or the Program on or in: publications, offline or online advertisements; unsolicited<br />
communications, including faxes, e-mails, SMS or MMS, instant messages, unless Expedia has provided its prior<br />
written consent; or (ii) cause or attempt <strong>to</strong> cause any Transactions <strong>to</strong> be entered in<strong>to</strong> in the name of the Cus<strong>to</strong>mer<br />
without such Cus<strong>to</strong>mer‟s full knowledge and consent.<br />
10. Compliance with Laws. Affiliate shall comply with all applicable laws in force from time <strong>to</strong> time relevant <strong>to</strong><br />
the performance of its obligations under this Agreement including, without limitation, any legislation relating <strong>to</strong> the<br />
licensing of travel agents.<br />
B. <strong>EXPEDIA</strong> OBLIGATIONS<br />
1. Affiliate Application, Affiliate Account and Affiliate Tracking Code. Following application by the<br />
Affiliate <strong>to</strong> join the Program and on completion by Expedia of such preliminary business review of the Affiliate‟s<br />
Program application as required by Expedia from time <strong>to</strong> time in its discretion (the “Application Review”) and subject<br />
<strong>to</strong> the results of the Application Review being deemed satisfac<strong>to</strong>ry by Expedia in its sole and absolute discretion,<br />
Expedia shall provide Affiliate with an Affiliate Account and an Affiliate Tracking Code by electronic mail. The<br />
Affiliate agrees that it will be responsible for ensuring that the electronic mail account provided for the purposes of<br />
receipt of the electronic mail with the Affiliate Account and Affiliate Tracking Code is not a shared account and will be<br />
a secure account used only by the Affiliate‟s authorized officer.<br />
2. Website Access. Expedia shall provide Affiliate with access <strong>to</strong> the Website <strong>to</strong> enable Affiliate <strong>to</strong> provide the<br />
marketing services described in Clause A1.<br />
3. Expedia Promotional Materials. Expedia may from time <strong>to</strong> time during the term of this Agreement, and at<br />
its sole discretion provide <strong>to</strong> Affiliate certain Expedia Promotional Materials. Expedia may introduce or withdraw<br />
Expedia Promotional Materials for use by Affiliate at any time.<br />
4. Grant of License by Expedia. Subject <strong>to</strong> the terms and conditions of this Agreement, Expedia hereby grants<br />
<strong>to</strong> Affiliate a limited, non-transferable, non-exclusive, revocable, non-sublicensable license <strong>to</strong> display in-s<strong>to</strong>re the<br />
Expedia Promotional Materials which may be provided by Expedia <strong>to</strong> Affiliate from time <strong>to</strong> time and <strong>to</strong> reproduce the<br />
Booking Form and booking confirmation emails sent by Expedia <strong>to</strong> Affiliate for use in connection with Cus<strong>to</strong>mers who<br />
have effected a Transaction through the Website. Use of the Expedia Promotional Materials may be subject <strong>to</strong> such<br />
usage guidelines or additional terms as Expedia may prescribe.<br />
5. Cus<strong>to</strong>mer Support and Fulfilment. Expedia shall use commercially reasonable efforts <strong>to</strong> provide, or procure<br />
<strong>to</strong> be provided, cus<strong>to</strong>mer support and fulfilment services <strong>to</strong> Affiliates and <strong>to</strong> Cus<strong>to</strong>mers during the same hours and at the<br />
same level of service and functionality that Expedia provides, or procures <strong>to</strong> be provided, <strong>to</strong> its cus<strong>to</strong>mers booking<br />
outside the Affiliate Program in the same geographic region. Affiliate acknowledges that Expedia reserves the right <strong>to</strong><br />
refuse <strong>to</strong> provide cus<strong>to</strong>mer/fulfilment services <strong>to</strong> a Cus<strong>to</strong>mer, in its sole discretion, including, without limitation, in the<br />
event of: (i) rejection by the applicable credit card company; (ii) inability <strong>to</strong> authenticate credit card; (iii) inability <strong>to</strong><br />
Standard Expedia Singapore Travel Agent Affiliation Agreement 12-11 Expedia Confidential<br />
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