EXPEDIA TRAVEL AGENT AFFILIATION AGREEMENT Welcome to ...

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3. In this Agreement “GST” means the goods and services tax imposed in accordance with the Goods and Services Tax Act (Chapter 117A of Singapore). E. WITHHOLDING TAXES Affiliate shall deliver to Expedia, prior to receipt of any payments hereunder, a duly completed and signed copy of Form W-8BEN, a copy of which is contained in Appendix I, or other appropriate documentary evidence satisfactory to Expedia, to establish that Affiliate is not subject to United States income tax withholding. Affiliate shall promptly notify Expedia of any change in circumstances which would cause Affiliate to be subject to United States income tax withholding. Such form shall be kept on file at Expedia. Affiliate shall provide Expedia with an updated version of Form W-8BEN or other appropriate documentary evidence satisfactory to Expedia every three (3) years and shall promptly notify Expedia of any circumstance that impacts the validity of the information previously provided. If Affiliate does not comply with its obligations under this Clause E, Expedia shall be entitled to deduct and withhold on any payment to the Affiliate in order to comply with its obligations under to U.S. tax laws. All amounts withheld by Expedia pursuant to this Clause E shall be treated as paid to the Affiliate for purposes of Clause A1 of Part 2 of this Agreement. Standard Expedia Singapore Travel Agent Affiliation Agreement 12-11 Expedia Confidential Page 12 of 16
PART 3 - GUIDELINES FOR EXPEDIA TRAVEL AGENT PROGRAM AFFILIATES Under the Program, Affiliate acts as a service provider to Expedia in return for a Marketing Fee commission. In order to participate in the Program, Affiliate must adhere to these Guidelines and any other direction issued by Expedia from time to time: 1. Affiliate and its employees must not represent itself as acting as an agent for or on behalf of Expedia or any Expedia Group Member. 2. Affiliate must not create or use any advertising or other promotional materials in relation to the Program, except those provided, or expressly approved in writing, by Expedia or an Expedia Group Member. 3. Affiliate must not act in such a way which states or implies that Affiliate is the entity providing Expedia Special Rate Products to Customers, including but not limited to: a. Invoicing: Affiliate must not issue invoices or other documents to the Customer in relation to Expedia Special Rate Products which state or imply that Affiliate is the seller of the product to the Customer; b. Taking payment: where the Customer pays Affiliate for the Expedia Special Rate Products (rather than paying directly by credit card through the Website), Affiliate must notify the Customer that Affiliate is taking that payment on behalf of Travelscape LLC and not on Affiliate‟s own behalf. Where possible Affiliate should state this on any receipt Affiliate provides to the Customer in relation to their payment for an Expedia Special Rate Product; c. Accounting for payment: where the Customer pays Affiliate for Expedia Special Rate Products rather than paying directly by credit card through the Website, the accounting treatment of the payments received by Affiliate from the Customer must reflect the fact that the payments are not income of Affiliate‟s travel agency or Affiliate itself; d. Affiliate must not account for GST to the tax authorities on any amounts Affiliate receives from Customers as payment for Expedia Special Rate Products; and e. Affiliate must advise Customers that they are contracting with Travelscape LLC or the underlying service providers when entering into transactions on the Website through Affiliate. 4. If Affiliate opts to collect a Booking Fee from Customers, Affiliate must make clear to the Customer that the Booking Fee is: a. distinct from the cost of travel products and services booked on www.expedia.com.sg; and b. payable to Affiliate and not to Expedia. 5. Affiliate shall notify Expedia of all Customer complaints relating to the GST treatment of Expedia Special Rate Products, and must not attempt to deal with such complaints itself. 6. Affiliate must notify Expedia of any enquiries from the tax authorities or other government agencies about the Offline Travel Agent Affiliate Program or the Expedia Special Rate Products or any other travel products or services on which Marketing Fees are paid under the Program, and Affiliate must provide Expedia with the opportunity to review/contribute to any response Affiliate make to such enquiries. 7. Affiliate must not say anything harmful, and must not do anything or omit to do anything which, in Expedia‟s reasonable opinion, may adversely affect Expedia‟s brand or the reputation of Expedia or Expedia‟s goodwill. 8. Affiliate must not misrepresent any of the terms of the contract relevant to services being provided by Expedia including product descriptions. 9. Affiliate must provide Customers with the relevant Terms of Use in relation to the relevant product prior to concluding the contract with the Customer and therefore prior to receiving the payment from the Customer. Affiliate may do this by providing the Customer with a copy of the relevant Terms of Use printed directly from the Website, or by incorporating the exact wording of the relevant Terms of Use into Affiliate‟s own materials which Affiliate provides to the Customer. Standard Expedia Singapore Travel Agent Affiliation Agreement 12-11 Expedia Confidential Page 13 of 16
Page 1 and 2: EXPEDIA TRAVEL AGENT AFFILIATION AG
Page 3 and 4: Affiliate Account or Affiliate Trac
Page 5 and 6: authenticate card holder; and (iv)
Page 7 and 8: G. LIMITATION OF WARRANTY Except as
Page 9 and 10: een received instantaneously on tra
Page 11: 3. Variation of Marketing Fee Rates
Page 15 and 16: SAMPLE BOOKING FORM Itinerary Numbe

EXPEDIA TRAVEL AGENT AFFILIATION AGREEMENT Welcome to ...

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