Membership Guide - Etihad Airways
Membership Guide - Etihad Airways
Membership Guide - Etihad Airways
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<strong>Membership</strong> <strong>Guide</strong><br />
Welcome to your<br />
world of Rewards<br />
ETIHAD GUEST 1
Welcome to a world of free flights, free Rewards and total freedom!<br />
2 ETIHAD GUEST<br />
CONTENTS Welcome 5<br />
Earning <strong>Etihad</strong> Guest Miles 6<br />
<strong>Etihad</strong> Guest Tiers 7<br />
Family <strong>Membership</strong> 11<br />
Benefits at a glance 13<br />
Our Partners 15<br />
Keeping track of your Miles 19<br />
Spending <strong>Etihad</strong> Guest Miles 20<br />
<strong>Etihad</strong> Guest Reward Shop 23<br />
Mileage Calculator 24<br />
Flight Rewards 25<br />
etihadguest.com 27<br />
Terms and Conditions 30<br />
Contact us 34
WELCOME TO ETIHAD GUEST<br />
Thank you for joining <strong>Etihad</strong> Guest. We are pleased to<br />
welcome you onboard a loyalty programme that believes<br />
you deserve to be seriously rewarded. That’s why we have<br />
made <strong>Etihad</strong> Guest one of the most generous and flexible<br />
frequent flyer programmes available today.<br />
Please spare some time to go through the following<br />
pages. It will help you get the maximum benefit from your<br />
membership. You will also discover the fine details and<br />
extra benefits that set us apart.<br />
Make it a point to check out our Family <strong>Membership</strong> feature,<br />
which allows up to nine members of a family to contribute<br />
to a common pool of miles so your miles build up faster.<br />
Our redemption section tells you all about how you can<br />
redeem your miles for airline tickets, cabin upgrades as well<br />
as for over 1700 products in our exclusive Reward Shop.<br />
Start a rewarding journey today<br />
You can start earning <strong>Etihad</strong> Guest Miles even without<br />
having to take a flight by staying or shopping with our<br />
growing list of retail, destination or lifestyle partners.<br />
And as soon as you enrol into the <strong>Etihad</strong> Guest<br />
Programme you will receive access to exclusive<br />
offers not available elsewhere, regular member<br />
offers, special rates on events and competitions and<br />
invitations to participate in some very exciting raffles<br />
and auctions.<br />
With <strong>Etihad</strong> Guest it is our promise that every mile<br />
earned is worth something, so you never have to lose<br />
a single mile.<br />
Unique features<br />
• 1MileRedemption<br />
1 Mile is all you need to start redeeming!<br />
• Miles+Cash<br />
Don’t have enough miles for a Reward?<br />
Use a combination of miles and cash.<br />
• Earn miles on cash spent on flight<br />
rewards<br />
• Reward Shop<br />
Choose from over 1700 Rewards.<br />
• Earn Shop<br />
A new way to earn miles.<br />
Global Shopping at your finger tips.<br />
• GuestSeat and OpenSeat<br />
Any seat availability, no more blackout periods.<br />
4 ETIHAD GUEST ETIHAD GUEST 5
EARNING ETIHAD GUEST MILES ETIHAD GUEST TIERS<br />
Earning <strong>Etihad</strong> Guest Miles is simple and<br />
straightforward. As a member, you will earn miles<br />
every time you fly with <strong>Etihad</strong> <strong>Airways</strong>, one of our<br />
partner airlines or when you use any of our wide<br />
variety of non airline partners ranging from retail<br />
chains, hotels, leisure partners and more.<br />
With so many options to earn miles, it’s easy to<br />
build up a bank of <strong>Etihad</strong> Guest Miles, which you<br />
can redeem for flights or any of the exciting array of<br />
rewards on our Reward Shop. To make your miles<br />
grow faster, take advantage of our special promotions<br />
and regular partner offers.<br />
<strong>Etihad</strong> Guest Miles<br />
This is the basic currency of our programme, earned<br />
every time you fly with <strong>Etihad</strong> <strong>Airways</strong> or when you<br />
use one of our partners. For flights taken on <strong>Etihad</strong><br />
<strong>Airways</strong>, <strong>Etihad</strong> Guest Miles are earned at the rate of 1<br />
mile for every mile flown. <strong>Etihad</strong> Guest Miles are valid<br />
for three years from the date you earn them, during<br />
which you can redeem them at any time for rewards.<br />
Class Bonus Miles<br />
In addition to the basic mileage you earn, we reward<br />
you generously with bonus miles for travelling in our<br />
premium classes – 50% bonus for Pearl Business class<br />
and 100% bonus when you fly in Diamond First class.<br />
Tier Bonus Miles<br />
As a way of saying thank you for their loyalty, <strong>Etihad</strong><br />
Guest Gold and Silver members will get even more<br />
<strong>Etihad</strong> Guest Miles. A bonus of 50% and 25%<br />
respectively on the miles flown on all <strong>Etihad</strong> <strong>Airways</strong><br />
flights.<br />
See how your miles accumulate.<br />
For Example: You fly Abu Dhabi to London on <strong>Etihad</strong> <strong>Airways</strong> (3409 miles)<br />
Class of travel <strong>Etihad</strong> Guest Miles earned Miles earned<br />
Coral Economy class 100% of actual miles flown 3409<br />
Pearl Business class 150% of actual miles flown 5114<br />
Diamond First class 200% of actual miles flown 6818<br />
<strong>Etihad</strong> Guest Tiers<br />
When you join, you will be part of the base tier - <strong>Etihad</strong> Guest. Based on your flight<br />
activity with <strong>Etihad</strong> <strong>Airways</strong>, which will be measured in Tier Miles or Tier Segments,<br />
you can progress upwards through <strong>Etihad</strong> Guest Silver to <strong>Etihad</strong> Guest Gold. The<br />
more frequently you fly with <strong>Etihad</strong>, the sooner you will advance to higher levels of<br />
membership where you can enjoy exclusive benefits and greater recognition.<br />
<strong>Etihad</strong> Guest Tier Miles<br />
Tier Miles are earned every time you fly on an eligible flight with <strong>Etihad</strong>. They are<br />
the actual miles flown on <strong>Etihad</strong> <strong>Airways</strong> plus any applicable Class Bonus Miles<br />
earned. Tier Miles are not earned for transactions with partners. As the name<br />
suggests, Tier miles help you move up to a higher Tier. The number of Tier miles you<br />
earn depends on the distance you fly and the cabin you fly in. Tier Miles cannot be<br />
redeemed for Rewards.<br />
<strong>Etihad</strong> Guest Tier Segments<br />
We have introduced Tier Segments to accommodate guests who travel frequently<br />
but do so on short distances. Tier Segments are earned at a rate of 1 Tier Segment for<br />
each flight made in Coral Economy class, 2 Tier Segments in Pearl Business class and<br />
3 Tier Segments in Diamond First class.<br />
To earn <strong>Etihad</strong> Guest Miles, remember to quote your<br />
<strong>Etihad</strong> Guest Number when you fly <strong>Etihad</strong> <strong>Airways</strong> or<br />
use the services of our partners.<br />
Earning <strong>Etihad</strong> Guest Tier Miles/Tier Segments.<br />
For Example: You fly Abu Dhabi to London on <strong>Etihad</strong> <strong>Airways</strong><br />
6 ETIHAD GUEST ETIHAD GUEST 7<br />
Class of<br />
Travel<br />
Coral<br />
Economy<br />
class<br />
Pearl<br />
Business<br />
class<br />
Diamond<br />
First class<br />
<strong>Etihad</strong> Guest<br />
Tier Miles<br />
Class Bonus<br />
Miles<br />
Total<br />
<strong>Etihad</strong> Guest<br />
Tier Segments<br />
3409 - 3409 1<br />
3409 1705 5114 2<br />
3409 3409 6818 3
ONE TRIP. A WORLD OF OPPORTUNITY ETIHAD GUEST GOLD<br />
See how easily <strong>Etihad</strong> Guest Miles build up in just one trip depending on your tier.<br />
A member of <strong>Etihad</strong> Guest Tier flies Abu Dhabi to London<br />
<strong>Etihad</strong> Guest<br />
Miles<br />
Class<br />
Bonus<br />
Tier Bonus<br />
Total <strong>Etihad</strong><br />
Guest Miles<br />
Coral Economy class<br />
<strong>Etihad</strong> Guest 3409 - - 3409<br />
<strong>Etihad</strong> Silver 3409 - 852 4261<br />
<strong>Etihad</strong> Gold<br />
Pearl Business class<br />
3409 - 1705 5114<br />
<strong>Etihad</strong> Guest 3409 1705 - 5114<br />
<strong>Etihad</strong> Silver 3409 1705 852 5966<br />
<strong>Etihad</strong> Gold<br />
Diamond First class<br />
3409 1705 1705 6819<br />
<strong>Etihad</strong> Guest 3409 3409 - 6818<br />
<strong>Etihad</strong> Silver 3409 3409 852 7670<br />
<strong>Etihad</strong> Gold 3409 3409 1705 8523<br />
Class Bonus: 50% for Pearl Business class and 100% for Diamond First class<br />
Tier Bonus: 25% for <strong>Etihad</strong> Guest Silver members and 50% for <strong>Etihad</strong> Guest Gold members<br />
Attaining and Maintaining <strong>Etihad</strong> Guest Tiers<br />
Whether you’re higher than average with Silver or at the very top with Gold, you<br />
get so much more with <strong>Etihad</strong> Guest. To continue to enjoy your exclusive tier<br />
benefits, you should have earned sufficient Tier Miles or Segments in the last full<br />
calendar year prior to the expiry date of your membership.<br />
Tiers Attaining a Tier Maintaining a Tier<br />
Tier Miles Tier Segments Tier Miles Tier Segments<br />
<strong>Etihad</strong> Guest Silver 25,000 20 20,000 15<br />
<strong>Etihad</strong> Guest Gold 50,000 40 40,000 30<br />
<strong>Etihad</strong> Guest Tier Miles/Segments are tracked in any rolling 12-month period to<br />
measure a particular <strong>Etihad</strong> Guest Tier, or upgrade to a higher tier. Once you have<br />
attained a tier, your status is valid for the rest of that calendar year plus one year for<br />
Silver and 2 years for Gold. In addition, you will enjoy the benefits of the tier for a<br />
bonus 3 months.<br />
For example, if you reach <strong>Etihad</strong> Guest Silver in November 2009, you can enjoy<br />
the Silver status until March 2011. If you attain your <strong>Etihad</strong> Guest Gold Tier in<br />
November 2009, you can enjoy the Gold status until March 2012.<br />
This is the validity of your <strong>Etihad</strong> Guest Gold membership<br />
Nov 2009 Jan 2011 Dec 2011 Mar 2012<br />
You’re now an<br />
You can enjoy all the<br />
<strong>Etihad</strong> Guest<br />
Gold Tier benefits<br />
Gold member!<br />
You should earn 40,000 Tier Miles or 30 Tier Segments<br />
until Mar 2012!<br />
within this period to retain your Gold status<br />
ETIHAD GUEST SILVER<br />
This is the validity of your <strong>Etihad</strong> Guest Silver membership<br />
Nov 2009 Jan 2010 Dec 2010 Mar 2011<br />
You’re now an<br />
You can enjoy all the<br />
<strong>Etihad</strong> Guest<br />
Silver Tier benefits<br />
Silver member! You should earn 20,000 Tier Miles or15 Tier Segments until Mar 2011!<br />
within this period to retain your Silver status<br />
8 ETIHAD GUEST ETIHAD GUEST 9
• 100% transfer of <strong>Etihad</strong><br />
Guest Miles to Family<br />
Head account<br />
• Separate <strong>Etihad</strong> Guest<br />
membership for everyone<br />
• Enrol up to 9 family<br />
members<br />
• Pooling miles means<br />
quicker redemption<br />
FAMILY MEMBERSHIP<br />
Generosity is the hallmark of <strong>Etihad</strong> Guest, whether it be the miles you earn or the<br />
Rewards you get; our Family <strong>Membership</strong> is no less generous. Up to nine members<br />
can be enrolled into one Family <strong>Membership</strong> account. What’s more, every single<br />
<strong>Etihad</strong> Guest Mile earned by a Family Guest is transferred into the Family Head<br />
account.<br />
The Family Head will manage redemption of all <strong>Etihad</strong> Guest Miles, but each<br />
member in the family account will continue to hold an individual <strong>Etihad</strong> Guest<br />
Number and receive 100% of the <strong>Etihad</strong> Guest Tier Miles. As explained earlier, it’s<br />
the Tier Miles which decide whether you are a Silver or Gold member, so even if<br />
your Eithad Guest Miles have been transferred to the Family Head’s account, if you<br />
have the required number of Tier Miles you can progress through the tiers at your<br />
own pace.<br />
Creating a Family <strong>Membership</strong> is as easy as logging on to etihadguest.com and<br />
requesting a Family <strong>Membership</strong> online.<br />
Members eligible to become Family Guests are: father, mother, brother, sister,<br />
spouse, child, grandchild, grandparent, parent-in-law, step-parent, step-child, stepsibling,<br />
step-grandchild, and household help.<br />
Take advantage and create your<br />
Family <strong>Membership</strong> account today.<br />
Pool your miles and get to your<br />
Rewards faster.<br />
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BENEFITS AT A GLANCE<br />
BENEFITS ETIHAD GUEST ETIHAD GUEST SILVER ETIHAD GUEST GOLD<br />
Tier Bonus Miles 25% 50%<br />
Additional 50% <strong>Etihad</strong> Guest Miles for travel in Pearl Business class • • •<br />
Additional 100% <strong>Etihad</strong> Guest Miles for travel in Diamond First class • • •<br />
Earn <strong>Etihad</strong> Guest Miles with our partners • • •<br />
Family <strong>Membership</strong> • • •<br />
Online redemption via Reward Shop • • •<br />
Travel preferences recorded online • • •<br />
Waitlist priority 1 • • •<br />
Guaranteed Coral Economy seat<br />
2, 4<br />
Upgrade using miles from Coral Economy class to Pearl Business class<br />
Upgrade using miles from Pearl Business class to Diamond First class<br />
Lounge access - Pearl Business class Lounge<br />
2, 5<br />
Excess baggage allowance 2,6<br />
12 ETIHAD GUEST ETIHAD GUEST 13<br />
If booked 48hrs<br />
in advance<br />
Instant Upgrades<br />
7, 8<br />
at the airport<br />
If booked 48hrs<br />
in advance<br />
If booked 48hrs<br />
in advance<br />
Instant Upgrades<br />
7, 8<br />
at the airport<br />
If booked 24hrs<br />
in advance<br />
If booked 48hrs<br />
in advance<br />
Instant Upgrades<br />
7, 8<br />
at the airport<br />
If booked 48hrs<br />
in advance<br />
Instant Upgrades<br />
7, 8<br />
at the airport<br />
Self Self + guest<br />
10kgs 15kgs<br />
Priority check-in and boarding •<br />
Fast Track Immigration & Baggage 3<br />
•<br />
Notes<br />
1. Applicable on revenue tickets for<br />
<strong>Etihad</strong> <strong>Airways</strong> operated flights.<br />
2. Only when travelling on <strong>Etihad</strong><br />
<strong>Airways</strong> operated flights.<br />
3. Only where service is offered.<br />
4. Bookable in the highest economy fare.<br />
5. Accompanying guest of Gold member<br />
should be travelling on <strong>Etihad</strong> <strong>Airways</strong>.<br />
6. Not applicable on routes where the<br />
piece concept operates.<br />
7. On duty manager’s discretion and<br />
subject to seat/ meal availability.<br />
8. Member transacting the miles should<br />
be present when requesting an Instant<br />
Upgrade at the airport for a family<br />
member or a friend.<br />
For detailed explanation of the service<br />
benefits, please refer to the <strong>Etihad</strong><br />
Guest website.
OUR PARTNERS<br />
With our growing list of global partnerships you can<br />
earn miles when you fly, stay, drive or shop with any<br />
of our partners. Regular partner promotions provide<br />
you with exciting opportunities to earn even more<br />
miles. Our list of partners is continuously growing, for<br />
a full updated list please visit etihadguest.com.<br />
Earning miles with airline partners<br />
Our airline partners not only give you the opportunity<br />
to visit destinations around the world to which we<br />
don’t fly ourselves, they also allow you to earn and<br />
spend miles with them!<br />
Non-airline partners<br />
Take advantage of the attractive earning opportunities<br />
offered by our non airline partners - hotels, financial<br />
institutions, car rental companies, retail chains,<br />
telecommunication services, lifestyle partners and<br />
many more.<br />
Remember to quote your <strong>Etihad</strong> Guest Number whenever<br />
you make a reservation, and present your <strong>Etihad</strong> Guest<br />
Card at the point of transaction such as checking in for a<br />
flight or into a hotel, or collecting a rental car<br />
To discover our partners and to find out the number<br />
of miles you can earn with them, simply visit<br />
etihadguest.com and visit our partners section.<br />
The <strong>Etihad</strong> Guest Miles you earn with our partners are<br />
tracked and credited to your account approximately<br />
six to eight weeks after your transaction. For missing<br />
partner activity, please refer to the partner contact<br />
detailed on etihadguest.com<br />
New! <strong>Etihad</strong> Guest Earn Shop<br />
The <strong>Etihad</strong> Guest Earn Shop will allow you to earn miles<br />
whenever you spend at any one of hundreds of on-line<br />
retailers, for products that can be delivered worldwide for a<br />
truly global online shopping opportunity.<br />
In addition to this, we also have another unique feature<br />
– the Exclusive Selection, which offers our customers the<br />
opportunity to purchase, directly on etihadguest.com items with<br />
exceptional prices and earn up to 25 miles per 1USD spent.<br />
The benefits are obvious – whenever you spend at one of<br />
our online retailers, you get the product at the same price<br />
and terms and conditions and earn <strong>Etihad</strong> Guest Miles<br />
while doing so.<br />
14 ETIHAD GUEST ETIHAD GUEST 15
Hotel Partners Financial Partners Shopping Partners<br />
Car Rental Partners<br />
Leisure and Lifestyle Partners<br />
Destination Partners Telecom Partners<br />
16 ETIHAD GUEST ETIHAD GUEST 17<br />
<strong>Etihad</strong><br />
Airline Partners
KEEPING TRACK OF YOUR MILES<br />
Your statement records all the miles you have earned and redeemed within a given<br />
period. This will not only help you plan your spend, it will also enable you to see<br />
how close you are to maintaining your current tier or attaining a higher tier.<br />
You can subscribe to monthly e-statements that include our quarterly newsletter<br />
detailing special offers and promotions.<br />
You can always check your mileage status and any special promotions we have on<br />
offer at any time by logging on to etihadguest.com.<br />
The e-statement will be mailed to the email address currently stored in your<br />
profile. If you wish to update your contact details at any time, please log on to<br />
etihadguest.com and update your profile.<br />
Claim Missing Miles<br />
You can claim missing miles for flights up to six months from the date of travel or<br />
three months prior to your enrolment date.<br />
The easiest way to claim missing miles is through our website at etihadguest.com.<br />
Remember to keep a copy of the original<br />
documents for your records until the miles<br />
have been credited.<br />
Alternatively you can also claim missing miles by sending your original boarding<br />
pass or a copy of your ticket coupon to the <strong>Etihad</strong> Guest Service Centre within 6<br />
months of the transaction. Please allow up to eight weeks for partner miles to be<br />
credited to your account.<br />
New! iPhone Application<br />
<strong>Etihad</strong> Guest now offers all members who are Apple iPhone users a free to download<br />
application from the Apple iPhone store. The application will provide you with a userfriendly<br />
tool designed to assist/manage your account and stay informed about the latest<br />
<strong>Etihad</strong> Guest promotions while on the go.<br />
18 ETIHAD GUEST ETIHAD GUEST 19
SPENDING ETIHAD GUEST MILES<br />
Whether you want to fly, stay, shop, dive or live the<br />
life of James Bond, you can exchange your miles for<br />
your dream Reward! We have over 1700 Rewards<br />
today and the list is growing.<br />
You can spend all your miles or you can choose our<br />
Miles+Cash option. Unlike other programmes, we<br />
offer you the total flexibility to decide how many<br />
miles you would like to redeem and how much cash<br />
you would like to contribute.<br />
It’s this combination of flexibility and opportunities<br />
offered that’s earned us the title of being one of the<br />
most rewarding programmes in the industry, and our<br />
numerous awards are ample proof of this.<br />
What makes us unique!<br />
Miles+Cash<br />
If you don’t have enough miles to redeem for a Reward,<br />
you can use a combination of miles and cash. You can<br />
decide how many miles you want to use and pay for<br />
the rest in cash with our Miles+Cash feature. What’s<br />
more, you also earn miles on the actual cash spent<br />
on Flight Rewards.<br />
To make it easier, we have designed a Slider Tool to<br />
help you see the ratio between miles-redeemed and<br />
cash-required. You can also see immediately the value<br />
of each mile you are spending.<br />
No blackout periods<br />
<strong>Etihad</strong> Guest lets you book even the very last seat if<br />
you have the required number of miles, as we do not<br />
restrict you with blackout dates.<br />
GuestSeat<br />
You can book a GuestSeat for the same or less miles<br />
than you would normally expect to pay with any other<br />
airline programme and with no blackout periods. Look<br />
out for GuestSeat offers to enjoy flight redemptions<br />
and to stretch your miles further.<br />
Any seat availability, OpenSeat concept<br />
Enjoy the flexibility of any seat being available when<br />
you use <strong>Etihad</strong> Guest Miles to redeem an OpenSeat<br />
Flight Reward. With our OpenSeat feature you can<br />
book any available seat across all our routes. Coupled<br />
with our no blackout policy, this ensures that you can<br />
get a redemption seat on any flight in any season!<br />
Immediate Rewards<br />
With our 1MileRedemption feature, fly once and<br />
enjoy instant Rewards! All you need is 1 mile to use<br />
our Miles+Cash feature to redeem for your favourite<br />
Reward. To check on the latest attractions, visit our<br />
online Reward Shop today.<br />
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Miles<br />
84<br />
THE SLIDER TOOL<br />
Value per Mile<br />
USD 5.02391<br />
Cash (USD)<br />
2, 116.43<br />
Add to Basket<br />
Unique features<br />
• 1MileRedemption<br />
• Miles+Cash<br />
• Earn miles on cash spent<br />
on flight rewards<br />
• Reward Shop<br />
• GuestSeat and OpenSeat
ETIHAD GUEST REWARD SHOP<br />
<strong>Etihad</strong> Guest Reward Shop – exciting rewards are just a click away!<br />
Our Reward Shop is one of the easiest and most rewarding to use.<br />
• With over 1700 Rewards, many of which are not available in stores, you are spoilt<br />
for choice. From elegant household items, flights, exciting adventure rewards,<br />
jewellery, electronics and more, the <strong>Etihad</strong> Guest Reward Shop has something<br />
for everyone.<br />
• We also feature unique ways to redeem miles, like our James Bond experience.<br />
• Our online raffles and auctions are two very popular features. Participate in our<br />
raffles and you can win prizes for a fraction of the actual cost.<br />
• We are continuously adding to our list of rewards; as we go to print we have over<br />
1700 rewards to offer you.<br />
• A quick way to check out what’s available today is by logging on to our Reward<br />
Shop. Most of our rewards are available for worldwide delivery, so no matter<br />
where you are based, you are sure to enjoy shopping at the <strong>Etihad</strong> Guest Reward<br />
Shop!<br />
Rewards in the air<br />
Redeem your <strong>Etihad</strong> Guest Miles on flights with us, in any cabin. The easiest way to<br />
do it is online. Refer to the interactive mileage calculator or the Reward table to find<br />
out the number of miles required for your chosen flight.<br />
You can also book a Reward by calling the <strong>Etihad</strong> Guest Service Centre. Redeem<br />
your miles for free tickets with <strong>Etihad</strong> <strong>Airways</strong>, as well as with our airline partners,<br />
for yourself or for family and friends.<br />
22 ETIHAD GUEST ETIHAD GUEST 23
THE MILEAGE CALCULATOR<br />
FLIGHT REWARDS<br />
Redeem your <strong>Etihad</strong> Guest Miles for a one way or a<br />
return Flight Reward. Log on to etihadguest.com to<br />
check your miles balance, flight availability and to<br />
book your flight. You can also contact the <strong>Etihad</strong><br />
Guest Service Centre to book your Flight Reward.<br />
After you complete your transaction, the miles will be<br />
debited from your account and you will receive your<br />
e-ticket. You can also redeem your miles for tickets<br />
with our airline partners.<br />
Upgrades using miles<br />
Now you can travel in even greater comfort and<br />
luxury by redeeming your <strong>Etihad</strong> Guest Miles and<br />
treating yourself to a flight upgrade to the next higher<br />
cabin on <strong>Etihad</strong> <strong>Airways</strong> flights.<br />
48 hours before the flight<br />
To avoid disappointment, contact the <strong>Etihad</strong> Guest<br />
Service Centre at least 48 hours before the flight to<br />
book a flight upgrade.<br />
Instant Upgrades<br />
As an <strong>Etihad</strong> Guest Member you have the added<br />
benefit of redeeming your miles to instantly upgrade<br />
yourself to the next higher cabin at any airport on our<br />
network when you check-in.<br />
Upgrades at the airport are subject to availability of<br />
seat and meal and according to time to flight closure<br />
and are solely at the discretion of the Duty Manager.<br />
Provided that you have enough miles in your account,<br />
all you have to do is present your membership card<br />
and enquire with our check-in staff, and they will be<br />
happy to process your request.<br />
Instant Upgrades at the airport are available for<br />
yourself or a guest travelling with you on the same<br />
flight.<br />
While our <strong>Etihad</strong> Guest Silver Members and our <strong>Etihad</strong><br />
Guest Members can redeem miles for an upgrade<br />
from Coral Economy class to Pearl Business class,<br />
our <strong>Etihad</strong> Guest Gold Members have the exclusive<br />
benefit of redeeming miles for an upgrade from Pearl<br />
Business class to Diamond First class as well.<br />
Visit our mileage calculator and at the click of a<br />
button see how far your miles can take you!<br />
24 ETIHAD GUEST ETIHAD GUEST 25
LOG ON TO etihadguest.com<br />
Whether you wish to redeem your miles for a Flight<br />
Reward, or update your account profile, or simply<br />
check on the status of your account, you can save<br />
time when you use our services online. All you need<br />
to do is login with your <strong>Etihad</strong> Guest Number and<br />
password on etihadguest.com. If you have forgotten<br />
your password, simply click on ‘Request/Forgotten<br />
password’ link on the login page. You can also contact<br />
the <strong>Etihad</strong> Guest Service Centre for assistance.<br />
Join<br />
See how rewarding it is to be a member of <strong>Etihad</strong><br />
Guest. Discover what makes <strong>Etihad</strong> Guest so different<br />
from the rest.<br />
Family <strong>Membership</strong><br />
Enrol up to 9 members right away. Sign up for a family<br />
account today and see how your miles build up!<br />
Your Page<br />
Customize and create your own <strong>Etihad</strong> Guest page<br />
using this feature. It gives you the flexibility to choose<br />
what you would like to see when you log on to your<br />
account.<br />
Your Account<br />
Update your profile and ensure that we have your<br />
latest contact information. Better yet, tell us more<br />
about your preferences and interests!<br />
Password Change<br />
Regularly change your password to ensure higher<br />
security for your online transactions.<br />
Transaction Details<br />
Keep a track of how many <strong>Etihad</strong> Guest Miles you<br />
have earned and redeemed and how close you are to<br />
attaining your next tier.<br />
26 ETIHAD GUEST ETIHAD GUEST 27
Your Miles<br />
Know more about your <strong>Etihad</strong> Guest miles and find<br />
out the many ways to earn them.<br />
How to Redeem<br />
See the endless possibilities of redeeming your miles<br />
with <strong>Etihad</strong> Guest.<br />
Your Rewards<br />
Check out the numerous rewards available on<br />
our world-class Reward Shop. Don’t miss the<br />
auctions and raffles that we have from time to time.<br />
Visit rewards.etihadguest.com for details.<br />
Earn Shop<br />
Shop at hundreds of on-line stores, and earn <strong>Etihad</strong><br />
Guest Miles on all the products sold there. Earnrates<br />
are especially attractive, and for the Exclusive<br />
Selection products, can be an even higher rate of up<br />
to 25 miles per 1USD spent.<br />
Your Offers<br />
See the latest offers we’ve hand-picked to make <strong>Etihad</strong><br />
Guest a more rewarding experience for you.<br />
Partners<br />
Click here to see all our Partners, arranged by category<br />
for your convenience.<br />
Communication Preferences<br />
Subscribe to the many different special offers,<br />
newsletters, statements and latest news items to keep<br />
up to date on what is happening in the <strong>Etihad</strong> Guest<br />
world.<br />
Claim Missing Miles<br />
If you find that any of your <strong>Etihad</strong> Guest Miles are not<br />
credited to your account, have your miles retroactively<br />
credited within six months of the transaction.<br />
Redeemable Destinations<br />
View the list of <strong>Etihad</strong> <strong>Airways</strong> destinations available<br />
for you to redeem on etihadguest.com<br />
Mileage Calculator<br />
Do away with the lengthy mileage tables and simply<br />
use our mileage calculator to check the total miles<br />
you will earn on a flight or to determine the number<br />
of miles you require to redeem a flight.<br />
Slider Demo<br />
View the Slider demo on any reward page and learn<br />
how to use this exciting tool.<br />
Contact us<br />
Find out how you can contact us by phone, fax, email<br />
or post.<br />
28 ETIHAD GUEST ETIHAD GUEST 29
Terms & Conditions<br />
These Terms and Conditions form the basis of<br />
the <strong>Etihad</strong> Guest programme. They would apply<br />
to the relationship between <strong>Etihad</strong> <strong>Airways</strong> and<br />
the members of the <strong>Etihad</strong> Guest programme and<br />
are intended to protect both our members and<br />
<strong>Etihad</strong> <strong>Airways</strong>. It is your responsibility to read<br />
and understand them. The definitions are set out<br />
at the end of these Terms and Conditions. These<br />
Terms and Conditions are effective as at the date<br />
of publication and may be changed/modified by<br />
<strong>Etihad</strong> <strong>Airways</strong> at any time. For the latest Terms<br />
and Conditions, please refer to the <strong>Etihad</strong> Guest<br />
website, www.etihadguest.com.<br />
<strong>Membership</strong><br />
Enrolment<br />
Application to join the <strong>Etihad</strong> Guest programme<br />
deems acceptance of all Terms and Conditions<br />
2.1.Enrolment<br />
2.1.1. Application to join the <strong>Etihad</strong> Guest<br />
programme deems acceptance of all Terms and<br />
Conditions of the said programme.<br />
2.1.2. Subject to local laws, application to join the<br />
<strong>Etihad</strong> Guest programme is open to any individual<br />
who is at least two years of age.<br />
2.1.3. <strong>Membership</strong> of the <strong>Etihad</strong> Guest programme<br />
is open only to individuals. It is not open to<br />
companies, trusts, partnerships or other entities<br />
2.1.4. <strong>Etihad</strong> Guest <strong>Membership</strong> is not<br />
transferable.<br />
2.1.5. To apply for membership, you must<br />
complete the Enrolment Form and provide<br />
all mandatory details. Applications in respect<br />
of Members under 18 years of age must be<br />
completed on their behalf by a parent or a<br />
guardian. <strong>Etihad</strong> <strong>Airways</strong> may accept or reject any<br />
application at its absolute discretion.<br />
2.1.6. The start date of your membership will<br />
be the date the Enrolment Form was signed or<br />
the date the application was made via the web,<br />
telephone or at the <strong>Etihad</strong> Guest Service Centre.<br />
If an application is rejected then any benefit that<br />
may have been accrued will be null and void.<br />
2.1.7. It is your responsibility to ensure that<br />
you take appropriate care of your <strong>Etihad</strong> Guest<br />
Card with your <strong>Etihad</strong> Guest Number to prevent<br />
unauthorized persons from accessing your<br />
account.<br />
2.1.8. When you enrol into the <strong>Etihad</strong> Guest<br />
programme, you will either select a secure<br />
password or one will be supplied to you. This<br />
password will be used to authenticate members<br />
wishing to perform transactions via the web.<br />
2.1.9. You should not disclose this password<br />
to another person. Please make sure that your<br />
password is not written down and kept with your<br />
<strong>Etihad</strong> Guest Card.<br />
2.2. <strong>Etihad</strong> Guest Cards<br />
2.2.1. The <strong>Etihad</strong> Guest Card may only be used<br />
by the member named on that card. The <strong>Etihad</strong><br />
Guest Card is not a credit card and is used for the<br />
purpose of identification only.<br />
2.2.2. The <strong>Etihad</strong> Guest Card is the property of<br />
<strong>Etihad</strong> <strong>Airways</strong> and must be returned whenever<br />
requested.<br />
2.2.3. <strong>Etihad</strong> <strong>Airways</strong> and <strong>Etihad</strong> Guest Partners<br />
have the right to require you to produce your<br />
membership card and quote the membership<br />
number at any time while booking, ticketing, or<br />
while travelling on or claiming a Reward.<br />
2.3. Loss or Damage of <strong>Etihad</strong> Guest Card<br />
2.3.1. In the event of loss, theft or unauthorized use<br />
of your <strong>Etihad</strong> Guest Card, it is your responsibility<br />
to inform <strong>Etihad</strong> <strong>Airways</strong> as soon as possible. You<br />
are liable for all use of your <strong>Etihad</strong> Guest Card or<br />
<strong>Etihad</strong> Guest Number until we are notified of the<br />
loss or unauthorized use of your card.<br />
2.3.2. <strong>Etihad</strong> Guest Cards that have been lost or<br />
damaged can be replaced via the <strong>Etihad</strong> Guest<br />
Service Centre. Such replacement of <strong>Etihad</strong> Guest<br />
Cards will be subject to a fee of 500 <strong>Etihad</strong> Guest<br />
Miles.<br />
2.4. Cancellation of <strong>Membership</strong><br />
2.4.1. You may at any time cancel your<br />
membership by providing written notice to<br />
<strong>Etihad</strong> <strong>Airways</strong>. Upon receipt of the notice, we<br />
will cancel the relevant membership and all<br />
accumulated Miles in your membership account<br />
will immediately expire. Accordingly, we would<br />
like you to carefully plan all cancellations to avoid<br />
any unintentional loss of accumulated Miles.<br />
2.4.2. <strong>Etihad</strong> <strong>Airways</strong> retains the right to cancel<br />
your membership in the event of any breach of<br />
the membership Terms & Conditions. Any Reward<br />
booking made by you either before or after the<br />
date of breach will be subject to review, and<br />
possible cancellation, by us.<br />
2.4.3. After a period of thirty six months of<br />
inactivity by you, <strong>Etihad</strong> <strong>Airways</strong> reserves the right<br />
to terminate your membership account.<br />
2.4.4. An <strong>Etihad</strong> Guest Account will be<br />
automatically terminated on the death of the<br />
member. Miles accumulated prior to this will<br />
be cancelled. However, <strong>Etihad</strong> <strong>Airways</strong> may, at<br />
its own discretion, reinstate <strong>Etihad</strong> Guest Miles<br />
in favour of the heirs of the deceased upon<br />
application of his/her representative, or in the<br />
case of a Family <strong>Membership</strong>, in favour of the<br />
nominee appointed by the remaining Family<br />
Guest Members.<br />
2.4.5. If <strong>Etihad</strong> <strong>Airways</strong> terminates or cancels your<br />
membership, all accumulated <strong>Etihad</strong> Guest Miles<br />
and <strong>Etihad</strong> Guest Tier Miles are deemed to have<br />
expired and will immediately be removed from<br />
your membership account.<br />
3. Family <strong>Membership</strong><br />
3.1.1. <strong>Etihad</strong> Guest Members from the same<br />
family may elect to pool their mileage by starting<br />
a Family <strong>Membership</strong>. One member from the<br />
family is designated as the Family Head. As a<br />
Family Head you may nominate a maximum<br />
of eight family members (Family Guests) to be<br />
enrolled in your Family <strong>Membership</strong>.<br />
3.1.2. Family Members eligible to become Family<br />
Guests are: brothers, sisters, father, mother,<br />
spouse(s), children, grandchildren, grandparents,<br />
parents-in-law, step-parents, step-children, stepsiblings,<br />
step-grandchildren, and one household<br />
help.<br />
3.1.3. A Family Guest must be an existing <strong>Etihad</strong><br />
Guest Member; otherwise they must enrol first and<br />
then be nominated into a Family <strong>Membership</strong>.<br />
Once listed as a Family Guest, such members<br />
cannot be replaced for a period of 12 months.<br />
3.1.4. All correspondence pertaining to the Family<br />
<strong>Membership</strong> will be sent to the Family Head.<br />
3.1.5. Family Guests will be able to accrue<br />
<strong>Etihad</strong> Guest Tier Miles and attain/maintain their<br />
own level within the <strong>Etihad</strong> Guest programme.<br />
However, all <strong>Etihad</strong> Guest Miles will be<br />
automatically transferred to and accumulated<br />
under the account of the Family Head.<br />
3.1.6. Either the Family Head or the Family Guest<br />
on their own may cancel the participation of a<br />
Family Guest at any time by giving written notice<br />
to the <strong>Etihad</strong> Guest Service Centre. However,<br />
the <strong>Etihad</strong> Guest Miles accumulated in the<br />
Family <strong>Membership</strong> will remain with the Family<br />
Head and are not transferable or divisible on<br />
separation.<br />
3.1.7. The Family Head maintains exclusive<br />
control of the account balance and as such<br />
controls all redemptions made through the Family<br />
<strong>Membership</strong>.<br />
3.1.8. <strong>Etihad</strong> <strong>Airways</strong> retains absolute discretion<br />
to accept or reject any application for Family<br />
<strong>Membership</strong> and to cancel any member’s account<br />
in the event of breach of the terms and conditions<br />
of the <strong>Etihad</strong> Guest programme.<br />
4. Guest Tiers<br />
4.1.1. The number of <strong>Etihad</strong> Guest Tier Miles or<br />
the qualifying flights required for each tier, and<br />
the benefits and privileges provided to a member<br />
at each Guest Tier are detailed in the member<br />
guide and may be changed at any time without<br />
notice.<br />
4.1.2. A member may earn <strong>Etihad</strong> Guest Tier<br />
Miles/Segments for qualifying flights on <strong>Etihad</strong><br />
<strong>Airways</strong> flights or <strong>Etihad</strong> <strong>Airways</strong> partner airline<br />
flights as specified in the latest <strong>Etihad</strong> Guest<br />
communication as issued from time to time.<br />
5. Earning <strong>Etihad</strong> Guest Miles<br />
5.1.1. You may earn <strong>Etihad</strong> Guest Miles from the<br />
day you enrol in the <strong>Etihad</strong> Guest programme<br />
by travelling with us or by using other products<br />
or services supplied by participating Partners as<br />
specified in the latest <strong>Etihad</strong> Guest communication<br />
as issued from time to time. <strong>Etihad</strong> <strong>Airways</strong> will<br />
credit the <strong>Etihad</strong> Guest Account of the member<br />
irrespective of the identity of the person or the<br />
entity paying for the ticket or services. Members<br />
are personally responsible for informing any third<br />
party or entity paying for the ticket or services<br />
including but not limited to the Member’s<br />
employer in respect of the advantages obtained<br />
through the <strong>Etihad</strong> Guest programme.<br />
5.1.2. All mileage and subsequent Rewards must<br />
be earned according to the terms and conditions<br />
of the <strong>Etihad</strong> Guest programme.<br />
5.1.3. To earn <strong>Etihad</strong> Guest Miles, you must quote<br />
your name and <strong>Etihad</strong> Guest Number and may be<br />
required to produce your <strong>Etihad</strong> Guest Card at the<br />
time of reservation or check-in for a qualifying<br />
flight and at the time of paying for other qualifying<br />
products or services.<br />
5.1.4. <strong>Etihad</strong> <strong>Airways</strong> reserves the right to<br />
make <strong>Etihad</strong> Guest Miles and promotional<br />
offers available to selected members based on<br />
flight activity, geographic location, programme<br />
participation or information supplied by the<br />
member.<br />
5.1.5. <strong>Etihad</strong> Guest Miles will be issued only for<br />
flights actually flown by you and will be based on<br />
the class of the ticket you have paid for and will<br />
not reflect any complimentary upgrades.<br />
5.1.6. Only qualifying fares on <strong>Etihad</strong> <strong>Airways</strong> or<br />
<strong>Etihad</strong> Guest Partner Airlines qualify for mileage<br />
credit. The following fare types will not qualify for<br />
mileage credit - travel industry reduced rates, free<br />
or non revenue tickets, military or government<br />
tickets and any other fares that are from time to<br />
time declared by <strong>Etihad</strong> <strong>Airways</strong> to be ineligible<br />
for mileage credit.<br />
5.1.7. <strong>Etihad</strong> Guest Miles are only credited for<br />
services and products actually supplied and<br />
paid for. In particular, no miles will be earned in<br />
connection with products or services which have<br />
been ordered but cancelled prior to payment.<br />
5.1.8. When an <strong>Etihad</strong> Guest redeems <strong>Etihad</strong><br />
Guest Miles in combination with cash against<br />
the purchase of a qualifying flight, <strong>Etihad</strong> Guest<br />
Miles will accrue only in respect of the paid part<br />
of that purchase.<br />
5.1.9. Provided the <strong>Etihad</strong> Guest Member has<br />
provided the necessary information at the time<br />
of ticketing / time of check-in, mileage will be<br />
credited within 3 days of travel. Mileage credit<br />
in respect of purchase of a product or service<br />
from an <strong>Etihad</strong> Guest Partner will be as specified<br />
in the most current edition of the member guide<br />
or the most recent <strong>Etihad</strong> Guest communications<br />
issued.<br />
5.1.10. Payments made for applicable taxes, fees<br />
and charges imposed by government or other<br />
authorities, or by the operator of an airport, shall<br />
not contribute to any miles accrual.<br />
5.1.11. Any services offered by non-airline <strong>Etihad</strong><br />
Guest Partners at employee reduced rates may not<br />
qualify for miles accrual.<br />
5.1.12. All miles have no cash value.<br />
5.1.13. <strong>Etihad</strong> Guest Miles are valid for a threeyear<br />
period from the date of the activity for which<br />
they were earned. Unused <strong>Etihad</strong> Guest Miles will<br />
expiry at the end of such validity period<br />
5.1.14. Only you as a member may authorize the<br />
deduction of miles or issue of rewards from your<br />
<strong>Etihad</strong> Guest Account.<br />
5.2. Crediting <strong>Etihad</strong> Guest Miles<br />
5.2.1. While <strong>Etihad</strong> <strong>Airways</strong> and <strong>Etihad</strong> Guest<br />
Partners make every attempt to provide accurate<br />
credit of mileage, it is your responsibility to retain<br />
and provide the necessary documents, such as<br />
boarding passes, tickets and receipts in the event<br />
that a retroactive credit is claimed.<br />
5.2.2. <strong>Etihad</strong> Guest Miles are not transferable<br />
and cannot be combined with miles of any other<br />
<strong>Etihad</strong> Guest Account except as part of a Family<br />
<strong>Membership</strong> as explained in Section 3 above.<br />
Credit is not given for any activity undertaken<br />
before membership is granted unless otherwise<br />
specified by <strong>Etihad</strong> <strong>Airways</strong>.<br />
30 ETIHAD GUEST ETIHAD GUEST 31<br />
5.3. Mileage Statements<br />
5.3.1. Mileage statements will be issued to you<br />
periodically at the discretion of <strong>Etihad</strong> <strong>Airways</strong>.<br />
You can also view your account information<br />
online.<br />
5.3.2. Details of any <strong>Etihad</strong> <strong>Airways</strong> mileage<br />
earned should appear on your account within<br />
7 days of travel, and any partner credits should<br />
appear within 60 days of the activity.<br />
6. Redeeming <strong>Etihad</strong> Guest Miles<br />
6.1.1. All Rewards available in the <strong>Etihad</strong> Guest<br />
programme are as specified on our website, in the<br />
most current edition of your member guide or the<br />
most recent <strong>Etihad</strong> Guest communications issued.<br />
These are subject to the terms and conditions of<br />
each Rewards provider.<br />
6.1.2. You may claim Rewards either when you<br />
have sufficient miles accumulated in your <strong>Etihad</strong><br />
Guest Account or you may contribute cash as<br />
part payment for Rewards as communicated by<br />
the most recent <strong>Etihad</strong> Guest communications<br />
issued.<br />
6.1.3. All Rewards must be booked via the <strong>Etihad</strong><br />
Guest website, or via the <strong>Etihad</strong> Guest Service<br />
Centre as specified in the most current edition<br />
of your member guide or the most recent <strong>Etihad</strong><br />
Guest communications issued.<br />
6.1.4. Where cash is made as part payment for<br />
flight Rewards a minimum contribution of miles<br />
may be required. The minimum contribution can<br />
be altered at anytime by <strong>Etihad</strong> <strong>Airways</strong> without<br />
notice.<br />
6.1.5. All Flight Rewards must be either on the<br />
routes operated by <strong>Etihad</strong> <strong>Airways</strong> or an <strong>Etihad</strong><br />
Guest Partner.<br />
6.1.6. All Rewards are subject to availability and<br />
the Reward providers’ restrictions. The number<br />
of <strong>Etihad</strong> Guest Miles required for a Reward<br />
is subject to change. All travel restrictions and<br />
conditions that are made applicable by <strong>Etihad</strong><br />
<strong>Airways</strong> or the Reward provider from time to time<br />
will be applicable to flight Rewards.<br />
6.1.7. You must book your Reward tickets no less<br />
than 3 working days prior to departure for all<br />
<strong>Etihad</strong> <strong>Airways</strong> flights and no less than 14 working<br />
days notice for booking on Partner airline flights.<br />
6.1.8. Refunds are not permitted to a GuestSeat<br />
Reward. Refund for an OpenSeat Reward depends<br />
on the rules for the fare type selected at the time<br />
of booking. Refunds on an OpenSeat may take up<br />
to 6 weeks to be processed.<br />
6.1.9. To the extent permitted by law <strong>Etihad</strong><br />
<strong>Airways</strong> accepts no liability whatsoever in respect<br />
of any damage, death, delay, injury or loss arising<br />
out of or in connection with the services or<br />
Rewards supplied by <strong>Etihad</strong> <strong>Airways</strong> or an <strong>Etihad</strong><br />
Guest Partner, or in connection with a refusal to<br />
supply a Reward by <strong>Etihad</strong> <strong>Airways</strong> or an <strong>Etihad</strong><br />
Guest Partner. The Rewards supplied to a Member<br />
will be subject exclusively to the terms and<br />
conditions of the party supplying that Reward.<br />
<strong>Etihad</strong> <strong>Airways</strong> strongly recommends that you<br />
check the terms and conditions of <strong>Etihad</strong> <strong>Airways</strong><br />
as appearing in their website and those of the<br />
<strong>Etihad</strong> Guest Partners prior to redeeming.<br />
6.1.10. Reward travel that encounters a delay or<br />
cancellation by <strong>Etihad</strong> <strong>Airways</strong> will be managed<br />
in line with commercial revenue procedures.<br />
6.1.11. Children travelling as unaccompanied<br />
minors or young persons may travel alone only<br />
on Reward bookings made at full adult mileage<br />
redemption levels.<br />
6.1.12. Flight Rewards and Upgrade Rewards can<br />
be made for infants under 2 years of age, and will<br />
be priced at 25% of the normal mileage cost for<br />
such Rewards.
6.1.13. Flight Rewards and Upgrade Rewards can<br />
be made for children between 2 and 12 years of<br />
age, and will be priced at the full mileage cost<br />
for such Rewards.<br />
6.1.14. If an <strong>Etihad</strong> Guest is under 18 years of<br />
age, reservations must be made with the consent<br />
of their parent or legal guardian.<br />
6.2. Reward Flight ticketing<br />
6.2.1. You cannot be waitlisted when booking<br />
Reward flight tickets. Open-dated flight segments<br />
are not permitted in Reward flight itineraries.<br />
6.2.2. If your ticket is lost, stolen or destroyed,<br />
<strong>Etihad</strong> <strong>Airways</strong> may issue a replacement ticket for<br />
a replacement fee.<br />
6.3. Tax/Insurance<br />
6.3.1. You are responsible for paying all applicable<br />
taxes, fees and any surcharges (including, but not<br />
limited to, Customs, inspection, immigration,<br />
security, agriculture, facility and departure/arrival<br />
charges and any administrative fee) .<br />
6.3.2. You are responsible for obtaining all<br />
necessary travel documents (including but not<br />
limited to insurance and visa) for Reward travel.<br />
6.4. Upgrade<br />
6.4.1. It is possible to obtain a one-class upgrade<br />
on <strong>Etihad</strong> <strong>Airways</strong> flights using <strong>Etihad</strong> Guest<br />
Miles, provided the revenue ticket has been<br />
issued prior to the upgrade being requested,<br />
space is available and you have sufficient miles<br />
in your <strong>Etihad</strong> Guest Account. Upgrades are<br />
available from Coral Economy Class to Pearl<br />
Business Class for all members and from Pearl<br />
Business Class to Diamond First Class for Gold/<br />
Elite members only.<br />
6.4.2. Upgrade Rewards can only be obtained<br />
in conjunction with Revenue tickets booked in<br />
certain Booking Classes. The Revenue ticket must<br />
be in the following classes: Y, B, H, K, M, Q in<br />
Coral Economy Class or J, C in Pearl Business<br />
Class.<br />
6.4.3. For the avoidance of doubt, in the event<br />
that you upgrade a revenue ticket pursuant to this<br />
clause, the fare and ticketing rules applicable to<br />
the revenue ticket will still apply irrespective of<br />
your class of travel<br />
6.5. Change/Cancellation of a Reward ticket<br />
6.5.1. Reward tickets (including upgrades) are<br />
valid travel documents and are issued under<br />
the same terms and conditions as commercial<br />
revenue tickets. These tickets are subject to<br />
those same conditions in the event of changes/<br />
cancellations by you.<br />
6.5.2. Name changes are not permitted on any<br />
Reward flight ticket<br />
6.5.3. We will issue any reward to a third party<br />
at your request, but once issued, rewards are not<br />
transferable.<br />
6.5.4. In the event that the <strong>Etihad</strong> Guest<br />
programme or operations of <strong>Etihad</strong> <strong>Airways</strong> are<br />
altered, suspended, cut back or cancelled, we<br />
are unable to guarantee that any affected Reward<br />
Flights booked will be honoured. Miles for such<br />
reward flights booked but not honoured will be<br />
reinstated to members’ accounts.<br />
7. Partners<br />
7.1.1. <strong>Etihad</strong> <strong>Airways</strong> may change or terminate<br />
<strong>Etihad</strong> Guest Partners, or modify partner<br />
agreements as it deems necessary from time to<br />
time and without notice to members.<br />
7.1.2. Any participating <strong>Etihad</strong> Guest Partner<br />
may at any time withdraw from the programme<br />
or change the terms and conditions of the supply<br />
of products and services. We cannot guarantee<br />
that any participating company will continue to<br />
participate in the <strong>Etihad</strong> Guest programme nor<br />
can we guarantee the continued availability of<br />
any particular Reward.<br />
7.1.3. <strong>Etihad</strong> <strong>Airways</strong> will honour miles<br />
which have been allocated and reported by<br />
a participating partner prior to its withdrawal<br />
from the <strong>Etihad</strong> Guest programme. We are not<br />
responsible if a participating company which<br />
withdraws from the programme fails to issue<br />
<strong>Etihad</strong> Guest Miles or notify us of the Rewards.<br />
7.1.4. Rewards in relation to products and services<br />
offered by <strong>Etihad</strong> Guest Partners including but not<br />
limited to hotel, car rental or leisure partners are<br />
earned in accordance with the rates and Terms<br />
and Conditions determined by the <strong>Etihad</strong> Guest<br />
Partner and are subject to change. You should<br />
check the applicable rates, terms and conditions<br />
with the relevant Partner before purchasing<br />
such products or services. A list of <strong>Etihad</strong> Guest<br />
Partners is available on the website.<br />
7.2. Earning Miles with <strong>Etihad</strong> Guest Partners<br />
7.2.1. <strong>Etihad</strong> Guest Miles may be earned only by<br />
the Member whose name appears on the invoice<br />
or order for the purchase of products and/or<br />
services with an <strong>Etihad</strong> Guest Partner.<br />
7.2.2. <strong>Etihad</strong> Guest Miles cannot be split between<br />
two or more Members.<br />
7.2.3. As an <strong>Etihad</strong> Guest member you will earn<br />
your <strong>Etihad</strong> Guest Miles in accordance with the<br />
terms and conditions of the <strong>Etihad</strong> Guest Partner<br />
as deemed eligible by the partner.<br />
8. Auditing<br />
8.1.1. <strong>Etihad</strong> <strong>Airways</strong> reserves the right to audit any<br />
and all <strong>Etihad</strong> Guest Accounts in the programme<br />
at any time and without notice to the member to<br />
ensure compliance with the programme rules and<br />
applicable conditions of carriage and/or tariffs.<br />
8.1.2. In the event that an audit reveals<br />
discrepancies or violations, the processing of<br />
Rewards or statement of account may be delayed<br />
until the discrepancies are resolved to the<br />
satisfaction of <strong>Etihad</strong> <strong>Airways</strong>.<br />
9. Changes or Termination of the <strong>Etihad</strong> Guest<br />
Programme<br />
9.1.1. <strong>Etihad</strong> <strong>Airways</strong> may change the <strong>Etihad</strong><br />
Guest rules in whole or in part, at any time<br />
without notice. However we will make all<br />
reasonable efforts to give you prior notice of the<br />
changes<br />
9.1.2. <strong>Etihad</strong> <strong>Airways</strong> has the right to terminate<br />
the <strong>Etihad</strong> Guest programme at any time. We<br />
will make all reasonable efforts to give you prior<br />
notice of the termination of the <strong>Etihad</strong> Guest<br />
programme.<br />
9.1.3. <strong>Etihad</strong> <strong>Airways</strong> reserves the right to<br />
interpret and apply the policies and procedures<br />
communicated in these Terms and Conditions.<br />
All decisions by <strong>Etihad</strong> <strong>Airways</strong> shall be final<br />
and conclusive in each case. These Terms and<br />
Conditions supersede all previously published<br />
Terms and Conditions.<br />
9.1.4. <strong>Etihad</strong> <strong>Airways</strong> in its sole judgment reserves<br />
the right to disqualify a member from further<br />
participation in the <strong>Etihad</strong> Guest programme,<br />
cancel all accumulated <strong>Etihad</strong> Guest Miles and<br />
seek compensation for Rewards used if <strong>Etihad</strong><br />
<strong>Airways</strong> deems the member has engaged in wilful<br />
misconduct or has breached any of the Terms and<br />
Conditions governing the programme including<br />
but not limited to: failure to follow <strong>Etihad</strong> Guest<br />
policies and procedures, the sale or barter of<br />
Rewards or tickets, any misrepresentation of facts<br />
relating to the earning or redemption of Rewards<br />
or any other improper conduct as determined<br />
by <strong>Etihad</strong> <strong>Airways</strong> including but not limited<br />
to infraction of the tariffs of <strong>Etihad</strong> <strong>Airways</strong> or<br />
any <strong>Etihad</strong> Guest Partner airline participant in<br />
the programme, any untoward behaviour with<br />
reference to any <strong>Etihad</strong> <strong>Airways</strong> employee or<br />
refusal to honour <strong>Etihad</strong> <strong>Airways</strong> employees><br />
instructions.<br />
10. Law and Jurisdiction<br />
10.1.1. These Terms and Conditions and the<br />
relationship between <strong>Etihad</strong> <strong>Airways</strong> and each<br />
member are governed by UAE law as applied<br />
in the Emirate of Abu Dhabi. In joining the<br />
programme, you are agreeing to submit to the<br />
exclusive jurisdiction of the UAE.<br />
10.1.2. If in any jurisdiction, the programme, the<br />
issue of miles or the redemption of any reward<br />
is unlawful, then to the extent that the laws of<br />
that jurisdiction are applicable, the issue or<br />
redemption of miles or rewards and any related<br />
documents are void.<br />
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CONTACT US<br />
By post<br />
<strong>Etihad</strong> Guest Service Centre<br />
PO Box 44459<br />
Abu Dhabi<br />
United Arab Emirates<br />
By email<br />
guest@etihadguest.com<br />
For More information<br />
Visit etihadguest.com<br />
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36 ETIHAD GUEST<br />
etihadguest.com March 2010