Membership Guide - Etihad Airways

Membership Guide 

Welcome to your 

world of Rewards 

ETIHAD GUEST 1

Welcome to a world of free flights, free Rewards and total freedom! 

2 ETIHAD GUEST 

CONTENTS Welcome 5 

Earning Etihad Guest Miles 6 

Etihad Guest Tiers 7 

Family Membership 11 

Benefits at a glance 13 

Our Partners 15 

Keeping track of your Miles 19 

Spending Etihad Guest Miles 20 

Etihad Guest Reward Shop 23 

Mileage Calculator 24 

Flight Rewards 25 

etihadguest.com 27 

Terms and Conditions 30 

Contact us 34

WELCOME TO ETIHAD GUEST 

Thank you for joining Etihad Guest. We are pleased to 

welcome you onboard a loyalty programme that believes 

you deserve to be seriously rewarded. That’s why we have 

made Etihad Guest one of the most generous and flexible 

frequent flyer programmes available today. 

Please spare some time to go through the following 

pages. It will help you get the maximum benefit from your 

membership. You will also discover the fine details and 

extra benefits that set us apart. 

Make it a point to check out our Family Membership feature, 

which allows up to nine members of a family to contribute 

to a common pool of miles so your miles build up faster. 

Our redemption section tells you all about how you can 

redeem your miles for airline tickets, cabin upgrades as well 

as for over 1700 products in our exclusive Reward Shop. 

Start a rewarding journey today 

You can start earning Etihad Guest Miles even without 

having to take a flight by staying or shopping with our 

growing list of retail, destination or lifestyle partners. 

And as soon as you enrol into the Etihad Guest 

Programme you will receive access to exclusive 

offers not available elsewhere, regular member 

offers, special rates on events and competitions and 

invitations to participate in some very exciting raffles 

and auctions. 

With Etihad Guest it is our promise that every mile 

earned is worth something, so you never have to lose 

a single mile. 

Unique features 

• 1MileRedemption 

1 Mile is all you need to start redeeming! 

• Miles+Cash 

Don’t have enough miles for a Reward? 

Use a combination of miles and cash. 

• Earn miles on cash spent on flight 

rewards 

• Reward Shop 

Choose from over 1700 Rewards. 

• Earn Shop 

A new way to earn miles. 

Global Shopping at your finger tips. 

• GuestSeat and OpenSeat 

Any seat availability, no more blackout periods. 

4 ETIHAD GUEST ETIHAD GUEST 5

EARNING ETIHAD GUEST MILES ETIHAD GUEST TIERS 

Earning Etihad Guest Miles is simple and 

straightforward. As a member, you will earn miles 

every time you fly with Etihad Airways, one of our 

partner airlines or when you use any of our wide 

variety of non airline partners ranging from retail 

chains, hotels, leisure partners and more. 

With so many options to earn miles, it’s easy to 

build up a bank of Etihad Guest Miles, which you 

can redeem for flights or any of the exciting array of 

rewards on our Reward Shop. To make your miles 

grow faster, take advantage of our special promotions 

and regular partner offers. 

Etihad Guest Miles 

This is the basic currency of our programme, earned 

every time you fly with Etihad Airways or when you 

use one of our partners. For flights taken on Etihad 

Airways, Etihad Guest Miles are earned at the rate of 1 

mile for every mile flown. Etihad Guest Miles are valid 

for three years from the date you earn them, during 

which you can redeem them at any time for rewards. 

Class Bonus Miles 

In addition to the basic mileage you earn, we reward 

you generously with bonus miles for travelling in our 

premium classes – 50% bonus for Pearl Business class 

and 100% bonus when you fly in Diamond First class. 

Tier Bonus Miles 

As a way of saying thank you for their loyalty, Etihad 

Guest Gold and Silver members will get even more 

Etihad Guest Miles. A bonus of 50% and 25% 

respectively on the miles flown on all Etihad Airways 

flights. 

See how your miles accumulate. 

For Example: You fly Abu Dhabi to London on Etihad Airways (3409 miles) 

Class of travel Etihad Guest Miles earned Miles earned 

Coral Economy class 100% of actual miles flown 3409 

Pearl Business class 150% of actual miles flown 5114 

Diamond First class 200% of actual miles flown 6818 

Etihad Guest Tiers 

When you join, you will be part of the base tier - Etihad Guest. Based on your flight 

activity with Etihad Airways, which will be measured in Tier Miles or Tier Segments, 

you can progress upwards through Etihad Guest Silver to Etihad Guest Gold. The 

more frequently you fly with Etihad, the sooner you will advance to higher levels of 

membership where you can enjoy exclusive benefits and greater recognition. 

Etihad Guest Tier Miles 

Tier Miles are earned every time you fly on an eligible flight with Etihad. They are 

the actual miles flown on Etihad Airways plus any applicable Class Bonus Miles 

earned. Tier Miles are not earned for transactions with partners. As the name 

suggests, Tier miles help you move up to a higher Tier. The number of Tier miles you 

earn depends on the distance you fly and the cabin you fly in. Tier Miles cannot be 

redeemed for Rewards. 

Etihad Guest Tier Segments 

We have introduced Tier Segments to accommodate guests who travel frequently 

but do so on short distances. Tier Segments are earned at a rate of 1 Tier Segment for 

each flight made in Coral Economy class, 2 Tier Segments in Pearl Business class and 

3 Tier Segments in Diamond First class. 

To earn Etihad Guest Miles, remember to quote your 

Etihad Guest Number when you fly Etihad Airways or 

use the services of our partners. 

Earning Etihad Guest Tier Miles/Tier Segments. 

For Example: You fly Abu Dhabi to London on Etihad Airways 

6 ETIHAD GUEST ETIHAD GUEST 7 

Class of 

Travel 

Coral 

Economy 

class 

Pearl 

Business 

class 

Diamond 

First class 

Etihad Guest 

Tier Miles 

Class Bonus 

Miles 

Total 


Tier Segments 

3409 - 3409 1 

3409 1705 5114 2 

3409 3409 6818 3

ONE TRIP. A WORLD OF OPPORTUNITY ETIHAD GUEST GOLD 

See how easily Etihad Guest Miles build up in just one trip depending on your tier. 

A member of Etihad Guest Tier flies Abu Dhabi to London 


Miles 

Class 

Bonus 

Tier Bonus 

Total Etihad 

Guest Miles 

Coral Economy class 

Etihad Guest 3409 - - 3409 

Etihad Silver 3409 - 852 4261 

Etihad Gold 

Pearl Business class 

3409 - 1705 5114 

Etihad Guest 3409 1705 - 5114 

Etihad Silver 3409 1705 852 5966 

Etihad Gold 

Diamond First class 

3409 1705 1705 6819 

Etihad Guest 3409 3409 - 6818 

Etihad Silver 3409 3409 852 7670 

Etihad Gold 3409 3409 1705 8523 

Class Bonus: 50% for Pearl Business class and 100% for Diamond First class 

Tier Bonus: 25% for Etihad Guest Silver members and 50% for Etihad Guest Gold members 

Attaining and Maintaining Etihad Guest Tiers 

Whether you’re higher than average with Silver or at the very top with Gold, you 

get so much more with Etihad Guest. To continue to enjoy your exclusive tier 

benefits, you should have earned sufficient Tier Miles or Segments in the last full 

calendar year prior to the expiry date of your membership. 

Tiers Attaining a Tier Maintaining a Tier 

Tier Miles Tier Segments Tier Miles Tier Segments 

Etihad Guest Silver 25,000 20 20,000 15 

Etihad Guest Gold 50,000 40 40,000 30 

Etihad Guest Tier Miles/Segments are tracked in any rolling 12-month period to 

measure a particular Etihad Guest Tier, or upgrade to a higher tier. Once you have 

attained a tier, your status is valid for the rest of that calendar year plus one year for 

Silver and 2 years for Gold. In addition, you will enjoy the benefits of the tier for a 

bonus 3 months. 

For example, if you reach Etihad Guest Silver in November 2009, you can enjoy 

the Silver status until March 2011. If you attain your Etihad Guest Gold Tier in 

November 2009, you can enjoy the Gold status until March 2012. 

This is the validity of your Etihad Guest Gold membership 

Nov 2009 Jan 2011 Dec 2011 Mar 2012 

You’re now an 

You can enjoy all the 


Gold Tier benefits 

Gold member! 

You should earn 40,000 Tier Miles or 30 Tier Segments 

until Mar 2012! 

within this period to retain your Gold status 

ETIHAD GUEST SILVER 

This is the validity of your Etihad Guest Silver membership 

Nov 2009 Jan 2010 Dec 2010 Mar 2011 

You’re now an 

You can enjoy all the 


Silver Tier benefits 

Silver member! You should earn 20,000 Tier Miles or15 Tier Segments until Mar 2011! 

within this period to retain your Silver status 


• 100% transfer of Etihad 

Guest Miles to Family 

Head account 

• Separate Etihad Guest 

membership for everyone 

• Enrol up to 9 family 

members 

• Pooling miles means 

quicker redemption 

FAMILY MEMBERSHIP 

Generosity is the hallmark of Etihad Guest, whether it be the miles you earn or the 

Rewards you get; our Family Membership is no less generous. Up to nine members 

can be enrolled into one Family Membership account. What’s more, every single 

Etihad Guest Mile earned by a Family Guest is transferred into the Family Head 

account. 

The Family Head will manage redemption of all Etihad Guest Miles, but each 

member in the family account will continue to hold an individual Etihad Guest 

Number and receive 100% of the Etihad Guest Tier Miles. As explained earlier, it’s 

the Tier Miles which decide whether you are a Silver or Gold member, so even if 

your Eithad Guest Miles have been transferred to the Family Head’s account, if you 

have the required number of Tier Miles you can progress through the tiers at your 

own pace. 

Creating a Family Membership is as easy as logging on to etihadguest.com and 

requesting a Family Membership online. 

Members eligible to become Family Guests are: father, mother, brother, sister, 

spouse, child, grandchild, grandparent, parent-in-law, step-parent, step-child, stepsibling, 

step-grandchild, and household help. 

Take advantage and create your 

Family Membership account today. 

Pool your miles and get to your 

Rewards faster. 


BENEFITS AT A GLANCE 

BENEFITS ETIHAD GUEST ETIHAD GUEST SILVER ETIHAD GUEST GOLD 

Tier Bonus Miles 25% 50% 

Additional 50% Etihad Guest Miles for travel in Pearl Business class • • • 

Additional 100% Etihad Guest Miles for travel in Diamond First class • • • 

Earn Etihad Guest Miles with our partners • • • 

Family Membership • • • 

Online redemption via Reward Shop • • • 

Travel preferences recorded online • • • 

Waitlist priority 1 • • • 

Guaranteed Coral Economy seat 

2, 4 

Upgrade using miles from Coral Economy class to Pearl Business class 

Upgrade using miles from Pearl Business class to Diamond First class 

Lounge access - Pearl Business class Lounge 

2, 5 

Excess baggage allowance 2,6 


If booked 48hrs 

in advance 

Instant Upgrades 

7, 8 

at the airport 


in advance 


in advance 


7, 8 



in advance 


in advance 


7, 8 



in advance 


7, 8 


Self Self + guest 

10kgs 15kgs 

Priority check-in and boarding • 

Fast Track Immigration & Baggage 3 

• 

Notes 

1. Applicable on revenue tickets for 

Etihad Airways operated flights. 

2. Only when travelling on Etihad 

Airways operated flights. 

3. Only where service is offered. 

4. Bookable in the highest economy fare. 

5. Accompanying guest of Gold member 

should be travelling on Etihad Airways. 

6. Not applicable on routes where the 

piece concept operates. 

7. On duty manager’s discretion and 

subject to seat/ meal availability. 

8. Member transacting the miles should 

be present when requesting an Instant 

Upgrade at the airport for a family 

member or a friend. 

For detailed explanation of the service 

benefits, please refer to the Etihad 

Guest website.

OUR PARTNERS 

With our growing list of global partnerships you can 

earn miles when you fly, stay, drive or shop with any 

of our partners. Regular partner promotions provide 

you with exciting opportunities to earn even more 

miles. Our list of partners is continuously growing, for 

a full updated list please visit etihadguest.com. 

Earning miles with airline partners 

Our airline partners not only give you the opportunity 

to visit destinations around the world to which we 

don’t fly ourselves, they also allow you to earn and 

spend miles with them! 

Non-airline partners 

Take advantage of the attractive earning opportunities 

offered by our non airline partners - hotels, financial 

institutions, car rental companies, retail chains, 

telecommunication services, lifestyle partners and 

many more. 

Remember to quote your Etihad Guest Number whenever 

you make a reservation, and present your Etihad Guest 

Card at the point of transaction such as checking in for a 

flight or into a hotel, or collecting a rental car 

To discover our partners and to find out the number 

of miles you can earn with them, simply visit 

etihadguest.com and visit our partners section. 

The Etihad Guest Miles you earn with our partners are 

tracked and credited to your account approximately 

six to eight weeks after your transaction. For missing 

partner activity, please refer to the partner contact 

detailed on etihadguest.com 

New! Etihad Guest Earn Shop 

The Etihad Guest Earn Shop will allow you to earn miles 

whenever you spend at any one of hundreds of on-line 

retailers, for products that can be delivered worldwide for a 

truly global online shopping opportunity. 

In addition to this, we also have another unique feature 

– the Exclusive Selection, which offers our customers the 

opportunity to purchase, directly on etihadguest.com items with 

exceptional prices and earn up to 25 miles per 1USD spent. 

The benefits are obvious – whenever you spend at one of 

our online retailers, you get the product at the same price 

and terms and conditions and earn Etihad Guest Miles 

while doing so. 


Hotel Partners Financial Partners Shopping Partners 

Car Rental Partners 

Leisure and Lifestyle Partners 

Destination Partners Telecom Partners 


Etihad 

Airline Partners

KEEPING TRACK OF YOUR MILES 

Your statement records all the miles you have earned and redeemed within a given 

period. This will not only help you plan your spend, it will also enable you to see 

how close you are to maintaining your current tier or attaining a higher tier. 

You can subscribe to monthly e-statements that include our quarterly newsletter 

detailing special offers and promotions. 

You can always check your mileage status and any special promotions we have on 

offer at any time by logging on to etihadguest.com. 

The e-statement will be mailed to the email address currently stored in your 

profile. If you wish to update your contact details at any time, please log on to 

etihadguest.com and update your profile. 

Claim Missing Miles 

You can claim missing miles for flights up to six months from the date of travel or 

three months prior to your enrolment date. 

The easiest way to claim missing miles is through our website at etihadguest.com. 

Remember to keep a copy of the original 

documents for your records until the miles 

have been credited. 

Alternatively you can also claim missing miles by sending your original boarding 

pass or a copy of your ticket coupon to the Etihad Guest Service Centre within 6 

months of the transaction. Please allow up to eight weeks for partner miles to be 

credited to your account. 

New! iPhone Application 

Etihad Guest now offers all members who are Apple iPhone users a free to download 

application from the Apple iPhone store. The application will provide you with a userfriendly 

tool designed to assist/manage your account and stay informed about the latest 

Etihad Guest promotions while on the go. 


SPENDING ETIHAD GUEST MILES 

Whether you want to fly, stay, shop, dive or live the 

life of James Bond, you can exchange your miles for 

your dream Reward! We have over 1700 Rewards 

today and the list is growing. 

You can spend all your miles or you can choose our 

Miles+Cash option. Unlike other programmes, we 

offer you the total flexibility to decide how many 

miles you would like to redeem and how much cash 

you would like to contribute. 

It’s this combination of flexibility and opportunities 

offered that’s earned us the title of being one of the 

most rewarding programmes in the industry, and our 

numerous awards are ample proof of this. 

What makes us unique! 

Miles+Cash 

If you don’t have enough miles to redeem for a Reward, 

you can use a combination of miles and cash. You can 

decide how many miles you want to use and pay for 

the rest in cash with our Miles+Cash feature. What’s 

more, you also earn miles on the actual cash spent 

on Flight Rewards. 

To make it easier, we have designed a Slider Tool to 

help you see the ratio between miles-redeemed and 

cash-required. You can also see immediately the value 

of each mile you are spending. 

No blackout periods 

Etihad Guest lets you book even the very last seat if 

you have the required number of miles, as we do not 

restrict you with blackout dates. 

GuestSeat 

You can book a GuestSeat for the same or less miles 

than you would normally expect to pay with any other 

airline programme and with no blackout periods. Look 

out for GuestSeat offers to enjoy flight redemptions 

and to stretch your miles further. 

Any seat availability, OpenSeat concept 

Enjoy the flexibility of any seat being available when 

you use Etihad Guest Miles to redeem an OpenSeat 

Flight Reward. With our OpenSeat feature you can 

book any available seat across all our routes. Coupled 

with our no blackout policy, this ensures that you can 

get a redemption seat on any flight in any season! 

Immediate Rewards 

With our 1MileRedemption feature, fly once and 

enjoy instant Rewards! All you need is 1 mile to use 

our Miles+Cash feature to redeem for your favourite 

Reward. To check on the latest attractions, visit our 

online Reward Shop today. 


Miles 

84 

THE SLIDER TOOL 

Value per Mile 

USD 5.02391 

Cash (USD) 

2, 116.43 

Add to Basket 

Unique features 

• 1MileRedemption 

• Miles+Cash 

• Earn miles on cash spent 

on flight rewards 

• Reward Shop 

• GuestSeat and OpenSeat

ETIHAD GUEST REWARD SHOP 

Etihad Guest Reward Shop – exciting rewards are just a click away! 

Our Reward Shop is one of the easiest and most rewarding to use. 

• With over 1700 Rewards, many of which are not available in stores, you are spoilt 

for choice. From elegant household items, flights, exciting adventure rewards, 

jewellery, electronics and more, the Etihad Guest Reward Shop has something 

for everyone. 

• We also feature unique ways to redeem miles, like our James Bond experience. 

• Our online raffles and auctions are two very popular features. Participate in our 

raffles and you can win prizes for a fraction of the actual cost. 

• We are continuously adding to our list of rewards; as we go to print we have over 

1700 rewards to offer you. 

• A quick way to check out what’s available today is by logging on to our Reward 

Shop. Most of our rewards are available for worldwide delivery, so no matter 

where you are based, you are sure to enjoy shopping at the Etihad Guest Reward 

Shop! 

Rewards in the air 

Redeem your Etihad Guest Miles on flights with us, in any cabin. The easiest way to 

do it is online. Refer to the interactive mileage calculator or the Reward table to find 

out the number of miles required for your chosen flight. 

You can also book a Reward by calling the Etihad Guest Service Centre. Redeem 

your miles for free tickets with Etihad Airways, as well as with our airline partners, 

for yourself or for family and friends. 


THE MILEAGE CALCULATOR 

FLIGHT REWARDS 

Redeem your Etihad Guest Miles for a one way or a 

return Flight Reward. Log on to etihadguest.com to 

check your miles balance, flight availability and to 

book your flight. You can also contact the Etihad 

Guest Service Centre to book your Flight Reward. 

After you complete your transaction, the miles will be 

debited from your account and you will receive your 

e-ticket. You can also redeem your miles for tickets 

with our airline partners. 

Upgrades using miles 

Now you can travel in even greater comfort and 

luxury by redeeming your Etihad Guest Miles and 

treating yourself to a flight upgrade to the next higher 

cabin on Etihad Airways flights. 

48 hours before the flight 

To avoid disappointment, contact the Etihad Guest 

Service Centre at least 48 hours before the flight to 

book a flight upgrade. 


As an Etihad Guest Member you have the added 

benefit of redeeming your miles to instantly upgrade 

yourself to the next higher cabin at any airport on our 

network when you check-in. 

Upgrades at the airport are subject to availability of 

seat and meal and according to time to flight closure 

and are solely at the discretion of the Duty Manager. 

Provided that you have enough miles in your account, 

all you have to do is present your membership card 

and enquire with our check-in staff, and they will be 

happy to process your request. 

Instant Upgrades at the airport are available for 

yourself or a guest travelling with you on the same 

flight. 

While our Etihad Guest Silver Members and our Etihad 

Guest Members can redeem miles for an upgrade 

from Coral Economy class to Pearl Business class, 

our Etihad Guest Gold Members have the exclusive 

benefit of redeeming miles for an upgrade from Pearl 

Business class to Diamond First class as well. 

Visit our mileage calculator and at the click of a 

button see how far your miles can take you! 


LOG ON TO etihadguest.com 

Whether you wish to redeem your miles for a Flight 

Reward, or update your account profile, or simply 

check on the status of your account, you can save 

time when you use our services online. All you need 

to do is login with your Etihad Guest Number and 

password on etihadguest.com. If you have forgotten 

your password, simply click on ‘Request/Forgotten 

password’ link on the login page. You can also contact 

the Etihad Guest Service Centre for assistance. 

Join 

See how rewarding it is to be a member of Etihad 

Guest. Discover what makes Etihad Guest so different 

from the rest. 

Family Membership 

Enrol up to 9 members right away. Sign up for a family 

account today and see how your miles build up! 

Your Page 

Customize and create your own Etihad Guest page 

using this feature. It gives you the flexibility to choose 

what you would like to see when you log on to your 

account. 

Your Account 

Update your profile and ensure that we have your 

latest contact information. Better yet, tell us more 

about your preferences and interests! 

Password Change 

Regularly change your password to ensure higher 

security for your online transactions. 

Transaction Details 

Keep a track of how many Etihad Guest Miles you 

have earned and redeemed and how close you are to 

attaining your next tier. 


Your Miles 

Know more about your Etihad Guest miles and find 

out the many ways to earn them. 

How to Redeem 

See the endless possibilities of redeeming your miles 

with Etihad Guest. 

Your Rewards 

Check out the numerous rewards available on 

our world-class Reward Shop. Don’t miss the 

auctions and raffles that we have from time to time. 

Visit rewards.etihadguest.com for details. 

Earn Shop 

Shop at hundreds of on-line stores, and earn Etihad 

Guest Miles on all the products sold there. Earnrates 

are especially attractive, and for the Exclusive 

Selection products, can be an even higher rate of up 

to 25 miles per 1USD spent. 

Your Offers 

See the latest offers we’ve hand-picked to make Etihad 

Guest a more rewarding experience for you. 

Partners 

Click here to see all our Partners, arranged by category 

for your convenience. 

Communication Preferences 

Subscribe to the many different special offers, 

newsletters, statements and latest news items to keep 

up to date on what is happening in the Etihad Guest 

world. 

Claim Missing Miles 

If you find that any of your Etihad Guest Miles are not 

credited to your account, have your miles retroactively 

credited within six months of the transaction. 

Redeemable Destinations 

View the list of Etihad Airways destinations available 

for you to redeem on etihadguest.com 

Mileage Calculator 

Do away with the lengthy mileage tables and simply 

use our mileage calculator to check the total miles 

you will earn on a flight or to determine the number 

of miles you require to redeem a flight. 

Slider Demo 

View the Slider demo on any reward page and learn 

how to use this exciting tool. 

Contact us 

Find out how you can contact us by phone, fax, email 

or post. 


Terms & Conditions 

These Terms and Conditions form the basis of 

the Etihad Guest programme. They would apply 

to the relationship between Etihad Airways and 

the members of the Etihad Guest programme and 

are intended to protect both our members and 

Etihad Airways. It is your responsibility to read 

and understand them. The definitions are set out 

at the end of these Terms and Conditions. These 

Terms and Conditions are effective as at the date 

of publication and may be changed/modified by 

Etihad Airways at any time. For the latest Terms 

and Conditions, please refer to the Etihad Guest 

website, www.etihadguest.com. 

Membership 

Enrolment 

Application to join the Etihad Guest programme 

deems acceptance of all Terms and Conditions 

2.1.Enrolment 

2.1.1. Application to join the Etihad Guest 

programme deems acceptance of all Terms and 

Conditions of the said programme. 

2.1.2. Subject to local laws, application to join the 

Etihad Guest programme is open to any individual 

who is at least two years of age. 

2.1.3. Membership of the Etihad Guest programme 

is open only to individuals. It is not open to 

companies, trusts, partnerships or other entities 

2.1.4. Etihad Guest Membership is not 

transferable. 

2.1.5. To apply for membership, you must 

complete the Enrolment Form and provide 

all mandatory details. Applications in respect 

of Members under 18 years of age must be 

completed on their behalf by a parent or a 

guardian. Etihad Airways may accept or reject any 

application at its absolute discretion. 

2.1.6. The start date of your membership will 

be the date the Enrolment Form was signed or 

the date the application was made via the web, 

telephone or at the Etihad Guest Service Centre. 

If an application is rejected then any benefit that 

may have been accrued will be null and void. 

2.1.7. It is your responsibility to ensure that 

you take appropriate care of your Etihad Guest 

Card with your Etihad Guest Number to prevent 

unauthorized persons from accessing your 

account. 

2.1.8. When you enrol into the Etihad Guest 

programme, you will either select a secure 

password or one will be supplied to you. This 

password will be used to authenticate members 

wishing to perform transactions via the web. 

2.1.9. You should not disclose this password 

to another person. Please make sure that your 

password is not written down and kept with your 

Etihad Guest Card. 

2.2. Etihad Guest Cards 

2.2.1. The Etihad Guest Card may only be used 

by the member named on that card. The Etihad 

Guest Card is not a credit card and is used for the 

purpose of identification only. 

2.2.2. The Etihad Guest Card is the property of 

Etihad Airways and must be returned whenever 

requested. 

2.2.3. Etihad Airways and Etihad Guest Partners 

have the right to require you to produce your 

membership card and quote the membership 

number at any time while booking, ticketing, or 

while travelling on or claiming a Reward. 

2.3. Loss or Damage of Etihad Guest Card 

2.3.1. In the event of loss, theft or unauthorized use 

of your Etihad Guest Card, it is your responsibility 

to inform Etihad Airways as soon as possible. You 

are liable for all use of your Etihad Guest Card or 

Etihad Guest Number until we are notified of the 

loss or unauthorized use of your card. 

2.3.2. Etihad Guest Cards that have been lost or 

damaged can be replaced via the Etihad Guest 

Service Centre. Such replacement of Etihad Guest 

Cards will be subject to a fee of 500 Etihad Guest 

Miles. 

2.4. Cancellation of Membership 

2.4.1. You may at any time cancel your 

membership by providing written notice to 

Etihad Airways. Upon receipt of the notice, we 

will cancel the relevant membership and all 

accumulated Miles in your membership account 

will immediately expire. Accordingly, we would 

like you to carefully plan all cancellations to avoid 

any unintentional loss of accumulated Miles. 

2.4.2. Etihad Airways retains the right to cancel 

your membership in the event of any breach of 

the membership Terms & Conditions. Any Reward 

booking made by you either before or after the 

date of breach will be subject to review, and 

possible cancellation, by us. 

2.4.3. After a period of thirty six months of 

inactivity by you, Etihad Airways reserves the right 

to terminate your membership account. 

2.4.4. An Etihad Guest Account will be 

automatically terminated on the death of the 

member. Miles accumulated prior to this will 

be cancelled. However, Etihad Airways may, at 

its own discretion, reinstate Etihad Guest Miles 

in favour of the heirs of the deceased upon 

application of his/her representative, or in the 

case of a Family Membership, in favour of the 

nominee appointed by the remaining Family 

Guest Members. 

2.4.5. If Etihad Airways terminates or cancels your 

membership, all accumulated Etihad Guest Miles 

and Etihad Guest Tier Miles are deemed to have 

expired and will immediately be removed from 

your membership account. 

3. Family Membership 

3.1.1. Etihad Guest Members from the same 

family may elect to pool their mileage by starting 

a Family Membership. One member from the 

family is designated as the Family Head. As a 

Family Head you may nominate a maximum 

of eight family members (Family Guests) to be 

enrolled in your Family Membership. 

3.1.2. Family Members eligible to become Family 

Guests are: brothers, sisters, father, mother, 

spouse(s), children, grandchildren, grandparents, 

parents-in-law, step-parents, step-children, stepsiblings, 

step-grandchildren, and one household 

help. 

3.1.3. A Family Guest must be an existing Etihad 

Guest Member; otherwise they must enrol first and 

then be nominated into a Family Membership. 

Once listed as a Family Guest, such members 

cannot be replaced for a period of 12 months. 

3.1.4. All correspondence pertaining to the Family 

Membership will be sent to the Family Head. 

3.1.5. Family Guests will be able to accrue 

Etihad Guest Tier Miles and attain/maintain their 

own level within the Etihad Guest programme. 

However, all Etihad Guest Miles will be 

automatically transferred to and accumulated 

under the account of the Family Head. 

3.1.6. Either the Family Head or the Family Guest 

on their own may cancel the participation of a 

Family Guest at any time by giving written notice 

to the Etihad Guest Service Centre. However, 

the Etihad Guest Miles accumulated in the 

Family Membership will remain with the Family 

Head and are not transferable or divisible on 

separation. 

3.1.7. The Family Head maintains exclusive 

control of the account balance and as such 

controls all redemptions made through the Family 

Membership. 

3.1.8. Etihad Airways retains absolute discretion 

to accept or reject any application for Family 

Membership and to cancel any member’s account 

in the event of breach of the terms and conditions 

of the Etihad Guest programme. 

4. Guest Tiers 

4.1.1. The number of Etihad Guest Tier Miles or 

the qualifying flights required for each tier, and 

the benefits and privileges provided to a member 

at each Guest Tier are detailed in the member 

guide and may be changed at any time without 

notice. 

4.1.2. A member may earn Etihad Guest Tier 

Miles/Segments for qualifying flights on Etihad 

Airways flights or Etihad Airways partner airline 

flights as specified in the latest Etihad Guest 

communication as issued from time to time. 

5. Earning Etihad Guest Miles 

5.1.1. You may earn Etihad Guest Miles from the 

day you enrol in the Etihad Guest programme 

by travelling with us or by using other products 

or services supplied by participating Partners as 

specified in the latest Etihad Guest communication 

as issued from time to time. Etihad Airways will 

credit the Etihad Guest Account of the member 

irrespective of the identity of the person or the 

entity paying for the ticket or services. Members 

are personally responsible for informing any third 

party or entity paying for the ticket or services 

including but not limited to the Member’s 

employer in respect of the advantages obtained 

through the Etihad Guest programme. 

5.1.2. All mileage and subsequent Rewards must 

be earned according to the terms and conditions 

of the Etihad Guest programme. 

5.1.3. To earn Etihad Guest Miles, you must quote 

your name and Etihad Guest Number and may be 

required to produce your Etihad Guest Card at the 

time of reservation or check-in for a qualifying 

flight and at the time of paying for other qualifying 

products or services. 

5.1.4. Etihad Airways reserves the right to 

make Etihad Guest Miles and promotional 

offers available to selected members based on 

flight activity, geographic location, programme 

participation or information supplied by the 

member. 

5.1.5. Etihad Guest Miles will be issued only for 

flights actually flown by you and will be based on 

the class of the ticket you have paid for and will 

not reflect any complimentary upgrades. 

5.1.6. Only qualifying fares on Etihad Airways or 

Etihad Guest Partner Airlines qualify for mileage 

credit. The following fare types will not qualify for 

mileage credit - travel industry reduced rates, free 

or non revenue tickets, military or government 

tickets and any other fares that are from time to 

time declared by Etihad Airways to be ineligible 

for mileage credit. 

5.1.7. Etihad Guest Miles are only credited for 

services and products actually supplied and 

paid for. In particular, no miles will be earned in 

connection with products or services which have 

been ordered but cancelled prior to payment. 

5.1.8. When an Etihad Guest redeems Etihad 

Guest Miles in combination with cash against 

the purchase of a qualifying flight, Etihad Guest 

Miles will accrue only in respect of the paid part 

of that purchase. 

5.1.9. Provided the Etihad Guest Member has 

provided the necessary information at the time 

of ticketing / time of check-in, mileage will be 

credited within 3 days of travel. Mileage credit 

in respect of purchase of a product or service 

from an Etihad Guest Partner will be as specified 

in the most current edition of the member guide 

or the most recent Etihad Guest communications 

issued. 

5.1.10. Payments made for applicable taxes, fees 

and charges imposed by government or other 

authorities, or by the operator of an airport, shall 

not contribute to any miles accrual. 

5.1.11. Any services offered by non-airline Etihad 

Guest Partners at employee reduced rates may not 

qualify for miles accrual. 

5.1.12. All miles have no cash value. 

5.1.13. Etihad Guest Miles are valid for a threeyear 

period from the date of the activity for which 

they were earned. Unused Etihad Guest Miles will 

expiry at the end of such validity period 

5.1.14. Only you as a member may authorize the 

deduction of miles or issue of rewards from your 

Etihad Guest Account. 

5.2. Crediting Etihad Guest Miles 

5.2.1. While Etihad Airways and Etihad Guest 

Partners make every attempt to provide accurate 

credit of mileage, it is your responsibility to retain 

and provide the necessary documents, such as 

boarding passes, tickets and receipts in the event 

that a retroactive credit is claimed. 

5.2.2. Etihad Guest Miles are not transferable 

and cannot be combined with miles of any other 

Etihad Guest Account except as part of a Family 

Membership as explained in Section 3 above. 

Credit is not given for any activity undertaken 

before membership is granted unless otherwise 

specified by Etihad Airways. 


5.3. Mileage Statements 

5.3.1. Mileage statements will be issued to you 

periodically at the discretion of Etihad Airways. 

You can also view your account information 

online. 

5.3.2. Details of any Etihad Airways mileage 

earned should appear on your account within 

7 days of travel, and any partner credits should 

appear within 60 days of the activity. 

6. Redeeming Etihad Guest Miles 

6.1.1. All Rewards available in the Etihad Guest 

programme are as specified on our website, in the 

most current edition of your member guide or the 

most recent Etihad Guest communications issued. 

These are subject to the terms and conditions of 

each Rewards provider. 

6.1.2. You may claim Rewards either when you 

have sufficient miles accumulated in your Etihad 

Guest Account or you may contribute cash as 

part payment for Rewards as communicated by 

the most recent Etihad Guest communications 

issued. 

6.1.3. All Rewards must be booked via the Etihad 

Guest website, or via the Etihad Guest Service 

Centre as specified in the most current edition 

of your member guide or the most recent Etihad 

Guest communications issued. 

6.1.4. Where cash is made as part payment for 

flight Rewards a minimum contribution of miles 

may be required. The minimum contribution can 

be altered at anytime by Etihad Airways without 

notice. 

6.1.5. All Flight Rewards must be either on the 

routes operated by Etihad Airways or an Etihad 

Guest Partner. 

6.1.6. All Rewards are subject to availability and 

the Reward providers’ restrictions. The number 

of Etihad Guest Miles required for a Reward 

is subject to change. All travel restrictions and 

conditions that are made applicable by Etihad 

Airways or the Reward provider from time to time 

will be applicable to flight Rewards. 

6.1.7. You must book your Reward tickets no less 

than 3 working days prior to departure for all 

Etihad Airways flights and no less than 14 working 

days notice for booking on Partner airline flights. 

6.1.8. Refunds are not permitted to a GuestSeat 

Reward. Refund for an OpenSeat Reward depends 

on the rules for the fare type selected at the time 

of booking. Refunds on an OpenSeat may take up 

to 6 weeks to be processed. 

6.1.9. To the extent permitted by law Etihad 

Airways accepts no liability whatsoever in respect 

of any damage, death, delay, injury or loss arising 

out of or in connection with the services or 

Rewards supplied by Etihad Airways or an Etihad 

Guest Partner, or in connection with a refusal to 

supply a Reward by Etihad Airways or an Etihad 

Guest Partner. The Rewards supplied to a Member 

will be subject exclusively to the terms and 

conditions of the party supplying that Reward. 

Etihad Airways strongly recommends that you 

check the terms and conditions of Etihad Airways 

as appearing in their website and those of the 

Etihad Guest Partners prior to redeeming. 

6.1.10. Reward travel that encounters a delay or 

cancellation by Etihad Airways will be managed 

in line with commercial revenue procedures. 

6.1.11. Children travelling as unaccompanied 

minors or young persons may travel alone only 

on Reward bookings made at full adult mileage 

redemption levels. 

6.1.12. Flight Rewards and Upgrade Rewards can 

be made for infants under 2 years of age, and will 

be priced at 25% of the normal mileage cost for 

such Rewards.

6.1.13. Flight Rewards and Upgrade Rewards can 

be made for children between 2 and 12 years of 

age, and will be priced at the full mileage cost 

for such Rewards. 

6.1.14. If an Etihad Guest is under 18 years of 

age, reservations must be made with the consent 

of their parent or legal guardian. 

6.2. Reward Flight ticketing 

6.2.1. You cannot be waitlisted when booking 

Reward flight tickets. Open-dated flight segments 

are not permitted in Reward flight itineraries. 

6.2.2. If your ticket is lost, stolen or destroyed, 

Etihad Airways may issue a replacement ticket for 

a replacement fee. 

6.3. Tax/Insurance 

6.3.1. You are responsible for paying all applicable 

taxes, fees and any surcharges (including, but not 

limited to, Customs, inspection, immigration, 

security, agriculture, facility and departure/arrival 

charges and any administrative fee) . 

6.3.2. You are responsible for obtaining all 

necessary travel documents (including but not 

limited to insurance and visa) for Reward travel. 

6.4. Upgrade 

6.4.1. It is possible to obtain a one-class upgrade 

on Etihad Airways flights using Etihad Guest 

Miles, provided the revenue ticket has been 

issued prior to the upgrade being requested, 

space is available and you have sufficient miles 

in your Etihad Guest Account. Upgrades are 

available from Coral Economy Class to Pearl 

Business Class for all members and from Pearl 

Business Class to Diamond First Class for Gold/ 

Elite members only. 

6.4.2. Upgrade Rewards can only be obtained 

in conjunction with Revenue tickets booked in 

certain Booking Classes. The Revenue ticket must 

be in the following classes: Y, B, H, K, M, Q in 

Coral Economy Class or J, C in Pearl Business 

Class. 

6.4.3. For the avoidance of doubt, in the event 

that you upgrade a revenue ticket pursuant to this 

clause, the fare and ticketing rules applicable to 

the revenue ticket will still apply irrespective of 

your class of travel 

6.5. Change/Cancellation of a Reward ticket 

6.5.1. Reward tickets (including upgrades) are 

valid travel documents and are issued under 

the same terms and conditions as commercial 

revenue tickets. These tickets are subject to 

those same conditions in the event of changes/ 

cancellations by you. 

6.5.2. Name changes are not permitted on any 

Reward flight ticket 

6.5.3. We will issue any reward to a third party 

at your request, but once issued, rewards are not 

transferable. 

6.5.4. In the event that the Etihad Guest 

programme or operations of Etihad Airways are 

altered, suspended, cut back or cancelled, we 

are unable to guarantee that any affected Reward 

Flights booked will be honoured. Miles for such 

reward flights booked but not honoured will be 

reinstated to members’ accounts. 

7. Partners 

7.1.1. Etihad Airways may change or terminate 

Etihad Guest Partners, or modify partner 

agreements as it deems necessary from time to 

time and without notice to members. 

7.1.2. Any participating Etihad Guest Partner 

may at any time withdraw from the programme 

or change the terms and conditions of the supply 

of products and services. We cannot guarantee 

that any participating company will continue to 

participate in the Etihad Guest programme nor 

can we guarantee the continued availability of 

any particular Reward. 

7.1.3. Etihad Airways will honour miles 

which have been allocated and reported by 

a participating partner prior to its withdrawal 

from the Etihad Guest programme. We are not 

responsible if a participating company which 

withdraws from the programme fails to issue 

Etihad Guest Miles or notify us of the Rewards. 

7.1.4. Rewards in relation to products and services 

offered by Etihad Guest Partners including but not 

limited to hotel, car rental or leisure partners are 

earned in accordance with the rates and Terms 

and Conditions determined by the Etihad Guest 

Partner and are subject to change. You should 

check the applicable rates, terms and conditions 

with the relevant Partner before purchasing 

such products or services. A list of Etihad Guest 

Partners is available on the website. 

7.2. Earning Miles with Etihad Guest Partners 

7.2.1. Etihad Guest Miles may be earned only by 

the Member whose name appears on the invoice 

or order for the purchase of products and/or 

services with an Etihad Guest Partner. 

7.2.2. Etihad Guest Miles cannot be split between 

two or more Members. 

7.2.3. As an Etihad Guest member you will earn 

your Etihad Guest Miles in accordance with the 

terms and conditions of the Etihad Guest Partner 

as deemed eligible by the partner. 

8. Auditing 

8.1.1. Etihad Airways reserves the right to audit any 

and all Etihad Guest Accounts in the programme 

at any time and without notice to the member to 

ensure compliance with the programme rules and 

applicable conditions of carriage and/or tariffs. 

8.1.2. In the event that an audit reveals 

discrepancies or violations, the processing of 

Rewards or statement of account may be delayed 

until the discrepancies are resolved to the 

satisfaction of Etihad Airways. 

9. Changes or Termination of the Etihad Guest 

Programme 

9.1.1. Etihad Airways may change the Etihad 

Guest rules in whole or in part, at any time 

without notice. However we will make all 

reasonable efforts to give you prior notice of the 

changes 

9.1.2. Etihad Airways has the right to terminate 

the Etihad Guest programme at any time. We 

will make all reasonable efforts to give you prior 

notice of the termination of the Etihad Guest 

programme. 

9.1.3. Etihad Airways reserves the right to 

interpret and apply the policies and procedures 

communicated in these Terms and Conditions. 

All decisions by Etihad Airways shall be final 

and conclusive in each case. These Terms and 

Conditions supersede all previously published 

Terms and Conditions. 

9.1.4. Etihad Airways in its sole judgment reserves 

the right to disqualify a member from further 

participation in the Etihad Guest programme, 

cancel all accumulated Etihad Guest Miles and 

seek compensation for Rewards used if Etihad 

Airways deems the member has engaged in wilful 

misconduct or has breached any of the Terms and 

Conditions governing the programme including 

but not limited to: failure to follow Etihad Guest 

policies and procedures, the sale or barter of 

Rewards or tickets, any misrepresentation of facts 

relating to the earning or redemption of Rewards 

or any other improper conduct as determined 

by Etihad Airways including but not limited 

to infraction of the tariffs of Etihad Airways or 

any Etihad Guest Partner airline participant in 

the programme, any untoward behaviour with 

reference to any Etihad Airways employee or 

refusal to honour Etihad Airways employees> 

instructions. 

10. Law and Jurisdiction 

10.1.1. These Terms and Conditions and the 

relationship between Etihad Airways and each 

member are governed by UAE law as applied 

in the Emirate of Abu Dhabi. In joining the 

programme, you are agreeing to submit to the 

exclusive jurisdiction of the UAE. 

10.1.2. If in any jurisdiction, the programme, the 

issue of miles or the redemption of any reward 

is unlawful, then to the extent that the laws of 

that jurisdiction are applicable, the issue or 

redemption of miles or rewards and any related 

documents are void. 


CONTACT US 

By post 

Etihad Guest Service Centre 

PO Box 44459 

Abu Dhabi 

United Arab Emirates 

By email 

guest@etihadguest.com 

For More information 

Visit etihadguest.com 


36 ETIHAD GUEST 

etihadguest.com March 2010

Membership Guide - Etihad Airways

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