CalWORKs SUPPORTIVE SERVICES FLOW - Welfare Peer ...

V. PROCEDURES (continued)
C. Specialized Home Visit GAIN Services Worker (continued)
7. Preparing for the HV for Noncompliant Participants (continued)
Prior to the home visit appointment, the HV SGSW shall:
c. Prepare the home visit appointment letter and send to the participant
rnanuaily.
d. Contact the case-carrying GSW or GSS (if the GSW is unavailable) to
determine if the participant has provided necessary documentation to resolve
the noncompliance issue. if yes, the HV SGSW shall:
I Document the GN 6050 Case Activity.
2) Update the GSHVO outreach checklist.
3) Return the home visit folder to the HV GSS for approval.
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e. If the participant has not provided necessasy documentation to resolve the
noncompliance issue, the HV SGSW shall:
7)
Track the 20-calendar day noncompliance period to ensure the home
visit is scheduled or rescheduled within this time limit.
2) Call the participant within two days of the scheduled home visit to
remind him1 her about the home visit appointment.
3)
Attempt to resolve the noncompliance issue over the phone. Do not
conduct home visit if the participant provides "Good Cause" verification
prior ta the scheduled home visit. Review the case and information
provided by the participant to determine if an exemption is appropriate.
Assist the participant in determining if a need exists for SSS and
whether the related circumstances prevented compliance. If there is a
need for SSS, Inform the participanf that there may be a basis tor either
"Good Cause" for noncompliance or, if applicable, an exemption.
4) Refer participant to CASC staff if participant self-declares need for SSS
during the telephone contact and schedule a Clinical Assessment
appointment.
5) Advise the participant of the 20-calendar day noncompliance process to
cancelldeny proposed sanction.
.
Administrative Directive No. 4537
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