CIRCLE OFFICE :: CHANDIGARH - Canara Bank

The Bank will pay AMC charges after the end of warranty period. Such payment shall be
released quarterly in arrears.
11. Other Conditions.
11.1 The selected vendor has to execute an Undertaking of Authenticity for Hardware
Items as per (Annexure C).
11.2 The Bank reserves its right to carry out the technical inspection of items
offered by the shortlisted vendors, as per the discretion of the Bank at the cost of
Vendor/ Bank.
12. Spare Parts.
The vendor shall make available the spare parts, components etc. for the systems for a
minimum period of 5 years, after warranty period.
If any of the peripherals / components is not available during the warranty /AMC period,
the substitution shall be carried out with peripherals/components of equivalent or higher
capacity.
13. Local Support.
The vendor should be capable of meeting the service & support standards as specified in
this tender. Service support should be available during the bank working hours.
14.Mean Time between Failures (MTBF)
If during the warranty period, any hardware items fails (hardware) on four or more
occasions in a quarter, such hardware items shall be replaced by equivalent / superior
new hardware items by the vendor at no additional cost to the Bank.
15.Indemnity.
The vendor shall indemnify, protect and save the Bank against all claims, losses, costs,
damages, expenses, action suits and other proceedings, resulting from infringement of
any law pertaining to patent, trademarks, copyrights etc. or such other statutory
infringements in respect of all the hardware items supplied by him.
16.Publicity.
Any publicity by the vendor in which the name of the Bank is to be used will be done only
with the explicit written permission of the Bank.
17.Force Majeure.
The vendor shall not be liable for default or non-performance of the obligations under
the contract, if such default or non-performance of the obligations under this contract is
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CHD-RFP-01/2011-12
Canara Bank ,Technology Management Section, Circle Office, Chandigarh Page 11 of 22