2013 Destination Guide

VOYAGE CANCELLATION AND REFuND pOLICIES
Bookings can only be changed or cancelled by you or your travel agent. A
cancellation charge may apply, depending on proximity to the departure
sailing date. Please see the chart below for details. Note that no refunds
will be made if you fail to board the ship, fail to arrive for your Cruisetour,
or must depart early from the voyage or Cruisetour for any reason.
If you have purchased CruiseCare ® travel protection: The CruiseCare
Cancellation Penalty Waiver Program waives the non-refundable cancellation
provision of your cruise ticket contract and pays you the value of
the unused portion of your cruise vacation in the event that you or your
traveling companion need to cancel your cruise vacation for specified
reasons. In addition, should you or your traveling companion need to
cancel your cruise, you may be eligible for Cruise Credits equal to 75% of
the non-refundable value of your prepaid cruise vacation. For more about
CruiseCare, visit AzamaraClubCruises.com.
Voyage, Cruisetour, and Hotel Cancellation Charges
Cancellation charges based on double occupancy
Days Prior to Departure Cancellation Charge
91+ days US $25 per person
90-60 days 20% of booked fare
59-30 days 50% of booked fare
29-15 days 75% of booked fare
14 days or less 100% of booked fare
Refund Policy
Refunds will be made directly to your credit card if you booked through
Azamara, or to your travel professional if that’s how you made and paid
for your reservation. Azamara is not responsible for any refunds that your
travel professional fails to reimburse. Some travel professionals impose
their own charges in connection with a voyage, including a flat service fee
or a value-added charge for additional amenities or services. Charges or
fees imposed by your travel professional will not be included in a refund
from Azamara.
Cancellation of Hotel Stays Booked through Azamara
Azamara can book a hotel for you before or after your voyage (go to
AzamaraClubCruises.com/HotelStays for details). If a pre- or
post-voyage hotel stay is cancelled within 30 to 8 days prior to departure,
guests are subject to a cancellation fee of 50%. No refunds will be made
for guests who are “no shows,” who cancel within 7 days of departure,
who depart from a hotel early, or who have improper documentation.
Guests who are eligible for a refund must return all documents issued by
Azamara Club Cruises in order for a refund to be processed. The cancellation
penalty for the hotel will be reflected in the booking 24 hours after
the tour code is cancelled. The penalty will be applied to the booking.
pREpARING FOR YOuR VOYAGE
Special Dietary Needs
With advance notice, Azamara Club Cruises is able to accommodate most
special dietary needs. Please submit your request in writing to our Access
Department no later than 40 days before U.S. sailings, and 80 days before
non-U.S. sailings. Fax requests to 954.628.9622 or e-mail to: Special_
Needs@AzamaraClubCruises.com. We offer standard kosher-style
menus on all voyages. On the day of boarding, please confirm your special
dietary arrangements with the restaurant manager.
Restricted Items
Please use common sense when considering what to pack or carry onboard.
Guests may not bring any items considered by Azamara to be unsafe
or inappropriate. For the safety of all guests, the following items are
strictly prohibited on all Azamara voyages: irons, coffeemakers, candles,
illegal drugs and controlled substances, flammable liquids, explosives
(including fireworks), firearms and weapons (including knives, regardless
of length), electrical transformers, or cylinders containing compressed air
and combustible substances.
Service Animals
No animals are permitted on Azamara vessels, with the exception of
trained service dogs for guests with disabilities. Azamara Club Cruises
welcomes service dogs on all ships except those sailing to the United
Kingdom (UK), due to DEFRA regulations.
Smoking Policy
Our ships have a designated smoking area, located on the starboard
forward section of the pool deck. The smoking area is clearly marked.
For our guests’ comfort and health, all other areas of the ships are
nonsmoking, including public rooms, restaurants, pool decks, staterooms
and suites, verandas and halls. A non-smoking policy also applies to all
components of the land portions of Azamara Cruisetours, unless specifically
stated otherwise by the tour operator. Please note that this policy
includes products such as electronic cigarettes.
Your Personal Onboard Account
For simplicity and streamlined service, all Azamara ships operate on a
“cashless” system. All of your onboard services and purchases will be
charged to your personal account, which is linked to your key card. We
will activate your key card and link it to your preferred payment method
when you board the ship. You have two options:
• Link your Azamara KeyCard to your Visa, MasterCard, Discover,
or American Express card; or
• If you choose to pay by cash or traveler’s check at the conclusion
of your voyage, we may require an advance deposit when activating
your key card. You will receive an itemized statement of all purchases
at the end of your voyage. If paying in cash, you can withdraw cash
from our onboard ATM by using your MasterCard, Visa, or American
Express card. You also have the option of using a bank card connected to
networks including Cirrus-Plus, Honor, Shazam, Alert, Yankee 24, Pulse,
ATH, NYCE, MAC, Magicline, Star System, Oath and Tyme. An ATM fee
will apply.
Only U.S. currency is accepted on Azamara ships. In some ports, foreign
currency exchange is available at the Guest Relations desk. Both Azamara
ships have an onboard ATM, which guests use to withdraw cash for the
ship’s casino (our only onboard cash venue) or for onshore excursions.
ATM carries USD, and Euros where used locally.
Important Information About Guest Conduct and Safety
Azamara Club Cruises is committed to providing our guests with a safe,
relaxing and pleasurable voyage. To ensure a high quality onboard
experience, we ask all guests to review our Guest Conduct Policy,
which is available on our vessels and at AzamaraClubCruises.com/
GuestConduct. Violations of this policy may result in confiscation of
personal property and/or debarkation from the ship. The Azamara guest
conduct policy is subject to change without notice at any time, and
without liability to Azamara.
Our voyages visit many ports in countries around the world. Our world is
unpredictable, and at any given time there are likely to be troubled areas
marked by crime, war, terrorism or other risks. Azamara strives to provide
reasonable protection for your comfort and safety onboard our vessels.
We cannot, however, guarantee protection from all risks. Government
agencies in a number of countries, such as the U.S. Department of State,
routinely issue advisories and warnings to travelers regarding certain
destinations. We recommend that you review this information with your
travel professional when making travel decisions.
AIR, GROuND, AND HOTEL INFORMATION
Booking Your Air Travel
Some travelers want to make their own air arrangements, while others
prefer personalized professional assistance. Azamara has the perfect solution
for both with ChoiceAir ® . Booking your airfare through ChoiceAir
is easy and convenient, and all ChoiceAir reservations are backed by
day-of-travel assistance if air travel is disrupted due to flight cancellations,
equipment or crew issues, air traffic issues, or severe weather impacts.
ChoiceAir offers competitive fares with a variety of service options.
• ChoiceAir for “Do-it-Yourselfers”: Using the easy-to-navigate website,
guests have access to virtually all published airline schedules
and fares, including exclusive ChoiceAir specials.
• ChoiceAir FlexFares: Guests can reserve their preferred flights at
any time from 330 days prior to sailing up until final payment is due
on the cruise, without having to purchase the ticket. Fares are
generally higher, but this option offers flexibility to make changes
without airline restrictions or penalties.
• ChoiceAir Plus: competitive fares, a broad range of flight options,
plus the personal assistance of a travel professional.
Depending on which level of service you choose, ChoiceAir ticketing fees
vary. Ticketing fees are nonrefundable.
For More ChoiceAir Information
Visit AzamaraClubCruises.com/ChoiceAir, call the ChoiceAir
Support Desk at 800.533.7803, or e-mail ChoiceAir@AzamaraClub
Cruises.com. The Support Desk is open seven days a week, 8:00 AM to
2:00 AM EST (5:00 AM to 11:00 PM Pacific).
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