pdf (18.3 MB) - METRO Group

PICkING UP THE PACE! SHAPE 2012 IS dRIvING CHANGE
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our world is
multiFaceted – Just
liKe our employees
106
Julia Liu is one of around 283,000 employees that
work for METRO GROUP at its various locations
around the world. We entrust them with the most
important asset that we have: our customers. No
problem; because we know that we can always
rely on Julia and her colleagues. They are wellacquainted
with the shopping habits of their customers
and they know the local conditions. They
have good knowledge of what is going on in the
local market and they can react flexibly to new
requirements. With Shape 2012 we have given
them the necessary scope to act and react:
because our sales divisions Metro Cash & Carry,
Real, Media Markt and Saturn and also Galeria
Kaufhof now operate fully independently. The
result is a highly tailored product range featuring
top-quality items at attractive prices and backed
up by excellent service.
The diversity of our team is a cornerstone of our
sustainable international growth. After all, our
customers are just as diverse – in 33 different
countries around the world. Accordingly, we
recruit the majority of our employees at the location
where we are operating. At the new Media
Markt store in Shanghai, for example, 99 percent
of the workforce is Chinese. We invest in their
training, initial and ongoing, because we want to
grow together with them. In this way, they profit
from our global expertise and the strong sales
brands of an international retail and wholesale
company. And METRO GROUP profits from wellqualified
and highly motivated employees that contribute
to the continuing success of our company.
After all, our employees are a major driving force
for progress. It is they who provide the impetus for
new ideas and concepts. And they are also the ones
who test and implement them in the stores. They
help us push ahead with our ongoing expansion
programme. They are living examples of our sustainable
working practices. To sum up: they are
the ones who are making Shape 2012 a success.