pdf (18.3 MB) - METRO Group
pdf (18.3 MB) - METRO Group
pdf (18.3 MB) - METRO Group
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<strong>METRO</strong> GROUP : ANNUAL REPORT 2010 : BUSINESS<br />
→ GROUP MANAGEMENT REPORT : 12. SUPPLEMENTARy ANd FORECAST REPORT<br />
Future sales markets<br />
On the balance sheet date, <strong>METRO</strong> GROUP was operating in<br />
33 countries in Europe, Asia and Africa. we aim to continue<br />
to grow through existing and new locations in these markets.<br />
we are conducting feasibility studies to examine expansion<br />
opportunities for our sales divisions in other countries. In<br />
general, we enter new markets by first opening a Metro<br />
Cash & Carry store. depending on the respective country’s<br />
development status in terms of market maturity and potential,<br />
entry opportunities for Real and Media Markt and Saturn<br />
may subsequently arise as well. Entry into additional markets<br />
is not planned for Galeria Kaufhof.<br />
In November 2010, Media Markt opened its first Chinese<br />
consumer electronics store in Shanghai. Experts project<br />
that the sales market for consumer electronics in China will<br />
grow from €82 billion to €180 billion over the next five years.<br />
In this rapidly growing market, we are planning to open 10<br />
Media Markt stores by the end of 2012 in Shanghai. Following<br />
the successful conclusion of this first phase, we are planning<br />
an additional expansion phase starting in 2013 by adding<br />
more than 100 Media Markt stores in China.<br />
New sales potential is also emerging through new sales<br />
channels, particularly through the Internet. As smart<br />
phones and tablet personal computers, in particular,<br />
become increasingly prevalent, customers have constant<br />
access to the Internet. All <strong>METRO</strong> GROUP sales divisions are<br />
addressing this development by expanding their multichannel<br />
product presence. In addition to technical solutions such<br />
as applications, <strong>METRO</strong> GROUP also offers its customers a<br />
broad range of products and value-added services online. In<br />
this process, the stationary business serves as a pick-up<br />
point, if desired, and ensures personal contact. Customers<br />
have recognised that this opportunity is not offered by providers<br />
operating strictly online.<br />
Future sales formats, technologies and processes/future<br />
products and services<br />
we continually work on the further development of our sales<br />
formats in the areas of customer approaches, product offers<br />
and processes. This work builds on continuous analyses of<br />
constantly changing customer requirements. The findings of<br />
these analyses also flow into the new sales formats we<br />
design and regularly test. These include smaller, downtown<br />
Metro Cash & Carry stores that specialise in supplying<br />
nearby hotels and restaurants as well as sales formats such<br />
as “Metro drive” and “Real drive”, in which commercial cus-<br />
→ p. 138<br />
tomers and consumers can pre-order goods online and then<br />
pick up the prepared order at these stores.<br />
All sales divisions are focusing on own-brand products in<br />
their merchandise management. The existing extensive<br />
product range will be expanded in 2011. The sales division<br />
Media Markt and Saturn has now been offering its first<br />
exclusive-brand products since 2010 and will markedly<br />
expand this product range in 2011.<br />
The products and services offered by our sales divisions are<br />
geared to customer needs and shopping habits. The industry<br />
continuously provides all sales divisions with innovative<br />
products. New products in consumer electronics, in particular,<br />
generate the most interest. we expect numerous<br />
new products to be unveiled in 2011 and 2012.<br />
The industry is also continuously introducing new products<br />
in the area of consumer goods and durables. In this area, we<br />
work together with suppliers and serve as an interface<br />
between suppliers and customers. however, not all new<br />
products are destined for lasting success and are subsequently<br />
replaced by other innovations. due to the large<br />
amount of new products, we have to select those that offer<br />
added value to our customers. At the same time, corresponding<br />
media support by the supplier is necessary to generate<br />
market success.<br />
To better analyse customer needs, we gather and examine<br />
information on shopping behaviour. Each customer at Metro<br />
Cash & Carry has an identifying loyalty card. At Real and<br />
Galeria Kaufhof, the Payback card is offered as an instrument<br />
to promote customer retention. By analysing the data<br />
provided by these cards, we can better address our customers’<br />
needs. In addition, we use this purchasing data to design<br />
selling space and assortments to make our stores better fit<br />
our customers’ needs.<br />
Our procurement processes are also equipped for the<br />
future. For relevant products, we have begun to establish<br />
procurement offices in critically important producer regions.<br />
By doing so, we gain direct access to suppliers, which enables<br />
us to purchase products locally and check their quality<br />
without having to rely on an intermediary.<br />
Logistics is a key element of our supply chain. It must ensure<br />
that the correct amounts of all required products are available<br />
to customers at the right time. we are forging new