pdf (18.3 MB) - METRO Group
pdf (18.3 MB) - METRO Group
pdf (18.3 MB) - METRO Group
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<strong>METRO</strong> GROUP : ANNUAL REPORT 2010 : BUSINESS<br />
→ GROUP MANAGEMENT REPORT : 12. SUPPLEMENTARy ANd FORECAST REPORT<br />
Galeria Kaufhof<br />
The positive consumer climate in Germany and the comparably<br />
high propensity to buy will positively impact the development<br />
of the department store and clothing sector in 2011.<br />
The continuation of this trend in 2012 will depend on how<br />
stable consumer demand remains.<br />
Even though the final phase of consolidation in the department<br />
store sector has yet to be completed, the sector will continue<br />
to gradually eliminate overcapacity. In this respect, we expect<br />
the department store sector to continue to lag behind retail<br />
trends in 2011 and 2012 as well. Galeria Kaufhof is clearly positioned<br />
as a concept and system leader in the market. On this<br />
basis, we expect the sales division to continue to develop more<br />
favourably than the comparable competition and its market<br />
share to increase. Positioning Galeria Kaufhof as a multichannel<br />
provider will also contribute to this development.<br />
Positioning of <strong>METRO</strong> GROUP 2011 and 2012<br />
Focus of future business policy<br />
Launched in 2009 and targeted to last for four years, the<br />
efficiency and value-enhancing programme Shape 2012 has<br />
led to a repositioning of the business policy. we will steadily<br />
continue down this path in 2011 and 2012 as well. A guiding<br />
principle of Shape 2012 is its systematic focus on the customer.<br />
The specific needs of customer groups as well as<br />
regional market conditions play a crucial role in this strategic<br />
focus. we are addressing these factors by further<br />
refining sales formats and sales channels.<br />
At Metro Cash & Carry, the focus is clearly on professional,<br />
commercial customers. The wholesaler will expand its<br />
successful delivery services and intensify customer service<br />
efforts. Real will continue to introduce new concept<br />
components as well as establish and expand new sales<br />
channels, including online sales and the drive-in supermarket<br />
“Real drive”. Media Markt and Saturn will continue<br />
to dovetail their stationary business with an online<br />
presence and press ahead with internationalisation.<br />
Galeria Kaufhof will continue to rigorously shift its business<br />
towards the lifestyle sector. At the same time, the<br />
sales division will continue to expand the product range<br />
available online.<br />
Efficiency and value-enhancing programme Shape 2012<br />
The aim of Shape 2012 is to secure <strong>METRO</strong> GROUP’s longterm<br />
profitable growth. To achieve this goal, we have<br />
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streamlined our structures and introduced measures to<br />
further improve our overhead costs. The profit improvement<br />
potential targeted for 2012 and beyond amounts to<br />
€1.5 billion compared with the reference year of 2008. In<br />
particular, 2009 and 2010 were characterised by efforts to<br />
anchor decentralisation and a stronger customer focus in<br />
company structures. In addition, numerous measures have<br />
created more efficient processes, reduced costs and initiated<br />
productivity improvement projects. during the remaining<br />
two years of Shape 2012, the programme’s focus will<br />
shift in particular to measures aimed at further fuelling and<br />
implementing productivity improvements. At the halfway<br />
point in the programme, it is already clear that Shape 2012<br />
has led to a new way of thinking within <strong>METRO</strong> GROUP.<br />
The main idea of creating a more customer-focused and<br />
more efficient company is becoming more and more infused<br />
into our day-to-day business. Shape 2012 is reshaping the<br />
<strong>Group</strong> and having an impact on decisions in all business<br />
processes. The programme is preparing our Company for<br />
future challenges.<br />
In 2011 and 2012, the earnings contribution of Shape 2012 is<br />
likely to exceed the levels of 2009 and 2010 as improvements<br />
in overhead costs and value contributions from increased<br />
productivity both bolster performance. we also expect special<br />
items to occur in connection with the implementation of<br />
Shape 2012 again in 2011. however, these will be markedly<br />
lower than in 2010.<br />
Non-financial targets<br />
In addition to its financial targets, <strong>METRO</strong> GROUP also pursues<br />
a number of non-financial targets. These are outlined<br />
in detail in the Sustainability Report and include the four<br />
topics of “Quality, health and environment”, “Energy and<br />
resource management”, “Employees and social affairs” and<br />
“Social policies and stakeholder dialogue”. As a founding<br />
member of the Business Social Compliance Initiative (BSCI),<br />
an association of European retail and wholesale companies<br />
and brand manufacturers, we are committed to ensuring<br />
good working conditions throughout the entire supply chain.<br />
That is why at least 75 percent of our suppliers will have to<br />
pass the BSCI social audit by the end of 2011. Furthermore,<br />
our long-term objective is to reduce our greenhouse gas<br />
emissions per square metre by 15 percent by 2015 compared<br />
with the reference year of 2006.