World Signia VIP Privileges Europe - Baltic International Bank

A WORLD OF VIP 

RECOGNITION 

World Signia MasterCard ® 

Privileges Europe 

Issuer Guide & FAQs 

RECOGNITION . PRIVILEGE . ELITE BENEFITS 

JULY 2012 EDITION

Step 1: VIP Privileges 

Select any/all VIP Privileges from this 

Guide. The World Signia promotional 

weblinks, telephone numbers and 

terms & conditions to access the 

VIP Privileges benefits can be found 

inside this Guide. Cardholders do 

not need to ‘register’ to access VIP 

Privileges. Cardholders simply go 

to the World Signia weblink or call 

the telephone number, quoting 

‘World Signia MasterCard’ to make 

a booking. The VIP Privileges and 

benefits are automatically included 

at the time of booking. 

CUSTOMER JOURNEY – 

WORLD SIGNIA PRIVILEGES 

Whether travelling for business or leisure, World Signia MasterCard Privileges 

- including MasterCard Premium Clubs - provides your most valuable cardholders 

with exceptional privileges such as upgrades, late check out, VIP guest status and 

a superb range of complimentary benefits from spa treatments to golf, vacation 

and cruise to VIP personal shopping. It’s easy to get started. 

Step 2: Accor, Hertz, Avis and 

GHA Discovery Premium Clubs 

For Accor, Hertz, Avis and GHA Discovery 

Premium Clubs, MasterCard works with the 

partner to provide unique codes and/or 

dedicated weblinks, per Issuer for cardholder 

membership. Cardholders use the Club 

weblinks or unique codes one time only, to 

enrol in Club membership. Please complete 

a MasterCard Premium Clubs Registration 

Form to implement the Club benefits for 

your World Signia MasterCard cardholders. 

Please allow up to 30 days for Premium Club 

weblinks and/or unique promotion codes. 

For more information on World Signia MasterCard Privileges, as well as updates to VIP Privileges, please contact your MasterCard representative 

WS/EU/07/2012 


Step 3: Communications 

Issuers sends cardholder 

communications inserting the 

appropriate weblinks/promo codes/ 

telephone numbers for each VIP 

Privilege or Premium Club benefit. 

Cardholders receive personalised Membership cards and Welcome Packs from Accor, Hertz, Avis and 

GHA Discovery Premium Clubs. Please see the Premium Clubs section of this Guide for more information. 

VIP Privileges benefits are valid through to minimum 31 December 2012. Other VIP Privileges are valid through to 31 December 2015. 

Please see the VIP Privileges pages for valid offer dates for each VIP Privilege. Accor, Hertz, Avis and GHA Discovery Premium Clubs are valid through to 31 December 2015. 

2

Combine adventure and luxury with 

Abercrombie & Kent. 

Abercrombie & Kent have been pioneering 

luxury holidays for almost 50 years and 

understand exactly what you want from 

your holiday. 

You can expect expert advice on everything from destination, 

style of accommodation, type of travel and finding unique 

experiences – for your precious vacation time. Seamless service, 

safety and security are a given. But it is the personal touches – 

and finding the ultimate combination of comfort and individuality 

– that will elevate your holiday to a truly luxury experience. 

As a World Signia MasterCard customer travelling with 

Abercrombie & Kent, you are entitled to: 

A personal, dedicated Travel Consultant 

Dedicated Abercrombie & Kent Travel Concierge support in 

the UK, such as lounge passes and airport hotel reservations 

5% discount when booking with your World Signia MasterCard 

VIP status with airline, hotel and supplier partners 

Privileged access to Abercrombie & Kent’s global network of 

lodges, guides & boats 

Complimentary UK airport limousine transfers within 100 

mile radius of Heathrow Airport 

Priority invitations to VIP Abercrombie & Kent events 

What’s more, with Abercrombie & Kent and your World Signia 

MasterCard, you can choose from a wide range of superb, 

complimentary experiences to make your vacation truly 

memorable. From Champagne cocktails at Angkor Wat 

in Cambodia, to a hot air balloon flight over Jaipur in India, 

to a vintage shopping tour of Paris complete with Spa 

treatment and dinner! 

Terms & Conditions for cardholders 

1. For full Terms & Conditions please visit: 

www.abercrombiekent.co.uk 

2. Available for eligible World Signia MasterCard 

cardholders in UK, EU, Turkey and Russia 

3. Offer valid to 30 December 2015 

4. Offer valid upon request and subject to 

availability (modifications are possible 

without prior notice). 

5. Blackout dates may apply. 

6. Reservations are subject to booking conditions. 

7. Cannot be combined with any other 

discount or offer. 

8. Offer valid only if purchased using your 

World Signia MasterCard card. 

Sanctuary Baines Camp, Botswana 

Sanctuary Sun Boat III, River Nile, Egypt 


WS/EU/07/2012 


HOW DO ISSUERS 

PARTICIPATE IN THE OFFER? 

1. Abercrombie & Kent and World Signia 

MasterCard provide the following website 

which issuers should promote in their 

communications to customers: 

www.abercrombiekent.co.uk/worldsignia 

2. MasterCard will provide print-ready and 

template cardholder communications 

with all the offer and benefits information 

so that Issuers can promote the offers 

to customers 

HOW DO CARDHOLDERS 

ACCESS THE OFFER? 

1. Cardholders visit 

www.abercrombiekent.co.uk/worldsignia 

to register for Abercrombie & Kent, request 

a brochure or speak to a Personal Travel 

Consultant 

2. Or Cardholders can telephone 

+44 (0) 845 485 1796 

(English only. International call rates apply). 

3

World Signia MasterCard holders 

are invited to experience VIP guest status 

and superb benefits at Fairmont Hotels 

& Resorts worldwide * . 

Benefits at Fairmont Hotels & Resorts include: 

Room Upgrade (subject to availability on arrival) 

Complimentary Breakfast 

25 USD Resort Credit (valid for all hotels) 

Late check-out until 16:00 on Saturdays and Sundays 

The Savoy, London, UK 

* At participating hotels and resorts only and subject to availability. 

For full Terms & Conditions and reservations, cardholders should visit the hotel brand 

website at: www.fairmont.com/promotions/worldsignia 


1. Offer is applicable only for reservations made and paid with a valid World Signia MasterCard 

payment card at participating hotels. 

2. Offer is available only to World Signia MasterCard cardholders who book online through the 

following website: www.fairmont.com/promotions/worldsignia 

3. The Offer will be made available to all European Union, Russia, Ukraine and Switzerland 

resident World Signia MasterCard cardholders. 

4. Offer valid to 31 December 2013. 

Fairmont Zimbali Lodge, South Africa 


WS/EU/07/2012 




Issuers simply insert the relevant weblinks: 

www.fairmont.com/promotions/worldsignia 

...into the promotions materials 

Issuers must include the full Terms & 

Conditions for cardholders or direct customers 

to the above weblinks for more information 

and full Terms & Conditions 



To enjoy VIP status, complimentary breakfast 

and other superb benefits cardholders must 

reserve online at: 

www.fairmont.com/promotions/worldsignia 

...and pay with a valid World Signia MasterCard 

Fairmont Peace Hotel Shanghai, China 

4

Mandarin Oriental, Barcelona, Spain 



Issuers simply insert the weblink: 

www.mandarinoriental.com/worldsignia 

into the promotions materials. Issuers must 

include the full Terms & Conditions for 

cardholders or direct customers to: 

www.mandarinoriental.com for more 

information and full Terms & Conditions 



To enjoy VIP Status, complimentary 

continental breakfast and other fantastic 

benefits, cardholders must make a reservation 

at: www.mandarinoriental.com/worldsignia 

or call a hotel directly and quote 

‘World Signia MasterCard’ 

The offer expires 31 December 2012 

* At participating Mandarin Oriental hotels and resorts and subject to availability. 

Go to www.mandarinoriental.com for more information and full Terms & Conditions. 


1. Offer valid from January 1, 2011 through 

December 31, 2012. 

2. Offer is subject to availability and blackout 

dates may apply. 

3. Advance booking is required. 

4. Please contact Mandarin Oriental for availability. 

Offer is only valid if quoting ’World Signia 

MasterCard’. 

5. Offer is valid on select room categories. 

Enjoy a unique guest experience, with VIP 

Status, complimentary breakfast and other 

fantastic benefits at participating Mandarin 

Oriental hotels and resorts worldwide. 

Mandarin Oriental Hotel Group operates 26 hotels and 

resorts worldwide, perfectly located in the world’s most lively 

and popular destinations. 

World Signia MasterCard cardholders can now enjoy special 

VIP Status as well as * : 

Complimentary daily continental breakfast 

A special in-room welcome amenity (varies by property) 

Priority check-in when booking 

Best available room rates 

For reservations, visit www.mandarinoriental.com/worldsignia, 

or call a hotel directly and quote ‘World Signia MasterCard’ 

For more information, visit www.mandarinoriental.com 

6. Offer is on best available rates only 

unless otherwise stated. 

7. Offer not valid for group bookings. 

8. Cannot be used in conjunction with any 

other promotion. 

9. Valid only at participating properties. 

Locations are subject to change. 




WS/EU/07/2012 


Mandarin Oriental, Boston USA 

5



1. MR PORTER provide the following 

website which Issuers should promote 

in their communications to customers: 

www.mrporter.com/worldsignia 





to customers 



1. Cardholders simply visit 

www.mrporter.com/worldsignia 

to register for VIP Personal Shopping 

2. Cardholders must enter required details 

to register interest in the VIP Personal 

Shopping Service including the first 6 digits 

of the long number on the front of their 

World Signia MasterCard card. A member 

of the MR PORTER Personal Shopping 

team will contact the cardholder within 

2 business days to complete registration 

and detail the benefit package offered 

* Subject to availability. Terms and Conditions apply. 



2. Offer valid only when cardholders register at 

www.mrporter.com/worldsignia and input the first 6 digits of 

the long number on the front of World Signia MasterCard card. 

3. Offer valid only if purchases made using World Signia MasterCard. 

4. VIP Personal Shopping services are subject to availability and 

modifications to benefits are possible without prior notice. 

5. Cannot be combined with any other discount or offer. 

6. Appointments with MR PORTER Personal Shoppers in London only. 

Subject to availability. 

9. After one year of enrolment, if customers have not met the 

minimum spend threshold (as set by MR PORTER.COM) required 

to have a Personal Shopper, they will be notified and removed 

from the Program. 

10. All standard MR PORTER.COM Terms and Conditions apply. Please 

visit www.mrporter.com/Help/TermsAndConditions for more information. 

World Signia MasterCard cardholders 

are invited to experience VIP Personal 

Shopping at MR PORTER.COM 

MR PORTER is the global online retail destination for men’s 

style, with the latest products from more than 170 of the 

world’s best menswear brands such as Gucci, Alexander 

McQueen, Burberry, Richard James, Dolce & Gabbana and 

YSL, plus items from specialist labels such as John Lobb and 

Lock & Co. 

MR PORTER offers exceptional service with a same-day 

delivery service in London and Manhattan and 4 weeks for 

returns and exchanges – which they happily collect from your 

home or office for free. 

As a World Signia MasterCard holder, you will have access to 

a dedicated Personal Shopper to help you with all of your 

shopping and style needs. 

This exceptional service includes: 

placing reservations of new items and exclusives before 

anyone else 

providing expert styling advice and wardrobe planning 

placing your orders and managing the process through to 

delivery to save you valuable time 

quarterly newspaper, The Mr Porter Post, delivered direct 

to your home or office 

What’s more, you will receive FREE shipping on your first 

MR PORTER purchase. 


WS/EU/07/2012 


6



1. NET-A-PORTER provide the following 

website which Issuers should promote 

in their communications to customers: 

www.net-a-porter.com/worldsignia 





to customers 



1. Cardholders simply visit 


to register for VIP Personal Shopping 

2. Cardholders receive an email confirmation 

of registration within one working day 

and can immediately start shopping and 

request VIP Personal Shopping services. 

Cardholders must register and use their 

World Signia MasterCard to access the VIP 

Personal Shopping benefits 

* Subject to availability. Terms and Conditions apply. 



2. Offer valid only when cardholders register at 


3. Offer valid only if purchases made using World Signia MasterCard. 

4. VIP Personal Shopping services are subject to availability and 

modifications to benefits are possible without prior notice. 


6. Appointments with Personal Shoppers in New York (Manhattan) 

and London only. Subject to availability. 

7. Subject to NET-A-PORTER.com usual Terms & Conditions. 

Experience VIP Personal Shopping 

with NET-A-PORTER.COM, the world’s 

premier luxury fashion destination. 

As a World Signia MasterCard cardholder, 

you’re eligible to experience NET-A-PORTER 

VIP Personal Shopping. 

By signing up for free, you will enjoy exclusive benefits including: 

Your own dedicated Personal Shopper 

Pre-reservations on key seasonal product from up to 

350 designers 

FREE shipping on your first NET-A-PORTER purchase 

The option of delivery direct to your hotel and more* 

NET-A-PORTER.COM is the world’s premier online luxury 

fashion destination 

The award-winning website, presented in the style of a 

fashion magazine, offers the style-savvy customer exactly 

what she wants - unprecedented access to the hottest 

looks of the season from international cutting-edge labels 

via worldwide express delivery 

Why you will love shopping at NET-A-PORTER: 

Luxury fashion anywhere, anytime. Shop all the latest 

looks day or night from the comfort of your laptop, mobile 

or iPad – perfect for stylish women on the go! 

A fabulous edit of the hottest collections. Our buyers 

handpick the pieces you need each season from over 

350 of the world’s leading designers, including Alexander 

McQueen, Chloé, Dolce & Gabbana, Lanvin, Isabel 

Marant, Yves Saint Laurent, Stella McCartney and more. 

Your home is your dressing room. Try on all your new 

purchases in the comfort of your own home and if you’re 

not happy with any items, we will come and collect them 

for free 

Customer service around the clock. Our team are 

available to help you 24 hours a day 

Iconic packaging 

Enjoy express delivery worldwide via DHL in 170 countries 

Enjoy same day delivery in London and Manhattan 


WS/EU/07/2012 


7

You can have it all with World Signia 

MasterCard and Luxury 5* 

Oceania Cruises. 

Whoever said, ‘You can’t have it all’, 

never sailed the ships of Oceania Cruises. 

By beautifully blending elegance and 

luxury with exceptional intimacy and 

warmth, Oceania Cruises offer all of the 

indulgences you could possibly imagine. 

The welcoming, convivial ambiance onboard instantly puts 

you at ease. The generous ratio of staff to guests allows for 

an astonishingly high level of personalized service. Perhaps 

most remarkable is the incredible value behind the 

uncompromising quality of the Oceania Cruises experience. 

Oceania Cruises provide all the ingredients for you to flourish, 

beginning with the spaciousness of our sumptuous suites 

and staterooms. The remarkably expansive Canyon Ranch 

SpaClub ® facility promotes healthy, balanced living with spa 

services, classes and nutritious cuisine. Open-seating in a 

wide choice of restaurants frees you to dine when, where 

and with whom you wish, all without supplemental charges. 

Each moment spent on a voyage with Oceania Cruises 

confirms that this is no ordinary cruise experience. 

And with World Signia MasterCard, you are guaranteed 

the following exceptional benefits: 

200 USD per stateroom shipboard credit 

50 USD per person Canyon Ranch Spa Treatment 

voucher 

Behind the scenes galley tour 



www.oceaniacruises.com/worldsignia 


cardholders in UK, EU, Turkey and Russia 

3. This programme is not combinable with 

Group Bookings. 

4. Offer valid to 30 December 2015 

5. Offer valid upon request and subject to 

availability (modifications are 

possible without prior notice). 


7. Reservations are subject to booking 

conditions. 





Relax in your own private haven 


WS/EU/07/2012 




1. Oceania Cruises and World Signia 

MasterCard provide the following website 

which Issuers should promote in their 

communications to customers: 



template cardholder communications with all 

the offer and benefits information so that 

Issuers can promote the offers to customers 





to register for Oceania Cruises, request 


Consultant 


+44 (0) 238 1661977 


Your own country hotel 

- at sea 

8

OXFORDJET DEDICATED BUSINESS 

AND VIP PRIVATE AVIATION 

SERVICES INCLUDE: 

VIP Lounge Access 

Including complimentary champagne, 

at all nominated private jet departure/ 

arrival points en-route 

VIP in-flight catering on all flights 

over 2 hours duration 

Complimentary beverages and 

in-flight bar service on all flights 

Complimentary champagne or wine 

for memorable occasions and 

celebrations 

Dedicated enquiry handling and 

flight-finder solution 

Matching available aircraft to customer 

requirements, in all cases 

Multi-sector trip solutions 

From round-domestic trips or multicentre 

business flight itineraries, 

to round-the-world adventures 

Dedicated group handling and trip 

management for large group flights, 

airliner charters and conference or 

convention requirements 

Includes Flight Concierge service during 

journey to ensure all the little extras are 

taken care of on large groups 

All VIP flight handling 

Including customer care, assistance, 

flight support and ‘meet and greet’ 

services 

Your World Signia MasterCard cardholders 

expect and demand the best. Excellence 

and discretion are the hallmarks of quality 

and Oxfordjet provides outstanding 

service and hospitality for business and 

VIP private aviation. 

Oxfordjet are headquartered at the AOA award-winning 

London-Oxford Airport, just an hour from Central London 

and offer a truly global VIP private aviation service through 

our extensive private aviation network. Wherever the 

destination, from the very start of the flight experience right 

through to their destination, every aspect of your World Signia 

MasterCard cardholder’s service expectations are met with 

attention to detail and hospitality expertise. 

What’s more, exclusively in partnership with Oxfordjet, 

World Signia MasterCard cardholders are entitled to 

complimentary * : 

Helicopter transfers to/from nearest airport or jet centre ** 

Executive limousine transfers to/from nearest airport 

or jet centre † 

Your World Signia MasterCard cardholders will enjoy an 

exclusive single point of call handling for all private 

flight solutions, with a dedicated 24-hour response 

handling service from Oxfordjet’s charter team just by 

calling: +44 (0) 1865 290 601 ‡ 

Offer valid to 31 December 2015. 

* Terms & Conditions apply and will be advised on confirmation of every aircraft charter 

For more information visit the website: www.oxfordjet.com/aircraft-solutions/worldsignia 

** Within 100 miles of destination airport, subject to availability. 

† English only. 

‡ UK / International call rates apply. 


WS/EU/07/2012 


9

World Signia MasterCard holders 

are invited to experience VIP guest 

status and superb benefits at Raffles 

Hotels & Resorts worldwide * . 

Benefits at Raffles Hotels & Resorts include: 

Room Upgrade (on arrival) 

Daily complimentary breakfast 

Confirmed late check-out to 15:00 

Complimentary welcome drink 

Raffles Praslin, Seychelles 


For full Terms & Conditions and reservations, cardholders should visit the hotel brand 

website at: www.raffles.com/promo/mastercardworldsignia 





following website: www.raffles.com/promo/mastercardworldsignia 





WS/EU/07/2012 


Le Royal Monceau – Raffles, Paris, France 




www.raffles.com/promo/mastercardworldsignia 

...into the promotions materials 










www.raffles.com/promo/mastercardworldsignia 

...and pay with a valid World Signia 

MasterCard card 

Raffles Tianjin, China 

10

Seven Seas Voyager 



1. Regent Seven Seas Cruises and World 

Signia MasterCard provide the following 

website which Issuers should promote in 

their communications to customers: 

www.rssc.com/worldsignia 



with all the offer and benefits 

information so that Issuers can promote 

the offers to customers 




www.rssc.com/worldsignia to register 

for Regent Seven Seas Cruises, request 


Consultant 


+ 44 (0) 23 8068 2158 


Voyager Outside Deck 



www.rssc.com/worldsignia 


cardholders in UK, EU, Turkey and Russia. 

3. This programme is not combinable with Group Bookings. 

Luxury All-inclusive Cruises with superb 

benefits from World Signia MasterCard 

Voyager Pool Deck 

There are those for whom the sea is an 

adventure. For travellers who yearn for true 

exploration and discovery with every luxury, 

there is Regent Seven Seas Cruises. Guests 

are treated to award-winning service, ships 

and itineraries. 

Regent Seven Seas Cruises provides discerning 

guests with the most inclusive luxury cruise 

experience by offering a superb array of 

complimentary features and services. And with 

World Signia MasterCard, you are guaranteed the 

following exceptional benefits: 

275 USD per suite shipboard credit 

100 USD per person Canyon Ranch Spa treatment voucher 

VIP Dinner with a ship’s Senior Officer 

Behind the scenes tour with Champagne 


5. Offer valid upon request and subject to availability 

(modifications are possible without prior notice). 


7. Reservations are subject to booking conditions. 


WS/EU/07/2012 


8. Cannot be combined with any other discount 

or offer. 



11

Enjoy a VIP Welcome and indulge your 

passion for golf and fine dining with 

Relais & Châteaux Golf & Gastronomy 

Relais & Châteaux is an exclusive collection of over 500 of 

the finest hotels and gourmet restaurants in 60 countries. 

Relais & Châteaux is also a family of hoteliers and Grands 

Chefs from all over the world who share a passion for, and 

a personal commitment to, ensuring their guests are privy to 

moments of exceptional harmony. To choose Relais & Châteaux 

is to experience an unforgettable celebration of the senses. 

From the vineyards in Napa valley to the beaches in Bali, from 

the olive trees in Provence to the lodges in South Africa, 

Relais & Châteaux offers a chance to explore and discover 

a special place in a variety of destinations. 

With your World Signia MasterCard card, you can enjoy a 

VIP Welcome when you book a Golf & Gastronomy 

package at participating Relais & Châteaux properties. 

Please refer to the participating hotel list on page 13. 

This package for two people includes*: 

One night in a classic or superior double room 

One dinner for two (excluding beverages) 

Breakfast 

One green fee for the entire stay 

* The benefits of the Golf & Gastronomy package are subject to change without prior notice. 

Please check with participating hotel at time of booking. 

UK, IRELAND, AUSTRIA, BENELUX, GERMANY, 

ITALY, PORTUGAL, SPAIN, SWEDEN, SWITZERLAND 

00 800 2000 00 02** 

FRANCE 0 825 825 180 † 

Relais & Châteaux Booking Telephone Numbers: 

SPAIN +34 93 317 66 33 

ITALY +39 02 6269 0064 

RUSSIA +7 495 969 33 31 

UKRAINE +38 044 272 50 67 

KAZAKHSTAN +7 727 250 85 68 

ALL OTHER COUNTRIES 

** Free call † 0.15 €/min 

+33 (0)1 45 72 96 50 


1. Offer valid to 31 March 2013. 

2. Offer valid only if promotion code is 

mentioned at time of booking. 

3. Reservations must be made via the Relais 

& Châteaux call centers. 

4. Offer valid upon request and subject 

to availability in a selection of Relais & 

Châteaux properties (offer subject to change 

without prior notice). 

5. Reservations must be made at least 72 

hours prior to arrival and are subject to 

availability. 


7. Reservations are subject to the booking 

conditions of each individual property. 



9. Golf & Gastronomy package available 

at participating Relais & Châteaux 

properties worldwide (list subject to 

change without prior notice). Please refer 

to the participating hotel list on page 13. 



Hôtel et Spa de la Bretesche 


WS/EU/07/2012 




1. Issuers simply promote the Relais & 

Châteaux Booking Telephone Numbers 

provided on this page, for their relevant 

country (see box ‘Relais & Châteaux 

Booking Telephone Numbers’) 





to customers 



1. Cardholders simply phone the Relais & 


provided (see box ‘Relais & Châteaux 

Booking Telephone Numbers’) and quote 

‘World Signia Golf’ at the time of booking 

2. For more information about Relais & 

Châteaux, visit www.relaischateaux.com 

Ksar Char - Bagh, Morrocco 

12

List of Relais & Châteaux 

properties participating in the 

Golf & Gastronomy Package* 

Valid to 31 March 2013 

COUNTRY PROPERTY NAME 

Austria Hotel Schloss Seefels 

Austria Tennerhof 

Belgium Hôtel Heritage 

France La Côte Saint Jacques & Spa 

France Le Mas Candille 

France Le Mas de Pierre 

France Hôtel et Spa de la Bretesche 

France La Bastide 

France Château de Noirieux 

France Le Vieux Castillon 

France Le Parc Victoria 

France Château de Brindos 

France Domaine d’Auriac 

France Castel Marie-Louise 

France La Chapelle Saint-Martin 

France Le Fort de l’Océan 

France Grand Hôtel du Lion d’Or 

France Le Clos 

France Château de Locguénolé 

France Domaine de Châteauneuf 

France Le Saint-Paul 

France Relais de la Poste 

France Château de Castel-Novel 

Germany Hardenberg BurgHotel 

Germany Hotel Bayrisches Haus 

Germany Hotel Burg Wernberg 

Hôtel et Spa de la Bretesche 


Hungary Hertelendy Kastely 

Ireland Marlfield House 

Ireland Sheen Falls Lodge 

Italy Gallia Palace Hotel 

Italy Hotel Cala del Porto 

Liechtenstein Park-Hotel Sonnenhof 

Morrocco Villa des Orangers 

Morrocco Ksar Char-Bagh 

Portugal Casa Velha do Palheiro 

Portugal Vila Monte Resort 

Slovenia Hotel Grad Otocec 

South Africa The Marine Hermanus 

South Africa The Cellars-Hohenort Hotel 

South Africa The Plettenberg 

Spain El Castell de Ciutat 

St Kitts & Nevis Montpelier Plantation 

& Beach 

Switzerland Chalet d’Adrien 

Switzerland Georges Wenger 

Restaurant & Hôtel 

Thailand The Pavilions Phuket 

United Kingdom Whatley Manor 

* Offer includes one night in a classic or superior double room, one dinner for two 

(not including beverages), breakfast and one green fee for the entire stay. 

Offer and list of participating properties subject to change without prior notice. 

Offer may not be combined with other offer. Reservations must be made at least 72 

hours prior to arrival and are subject to availability. They are subject to the booking 

and cancellation conditions of each individual property. Offer valid for stays up to 

31 March 2013. 


WS/EU/07/2012 


13

La Villa, France 



1. Issuers simply promote the Relais & 


provided on this page, for their relevant 

country (see box ‘Relais & Châteaux 

Booking Telephone Numbers’) 



with all the offer and benefits 

information so that Issuers can promote 

the offers to customers 



1. Cardholders simply phone the Relais & 


provided (see box ‘Relais & Châteaux 

Booking Telephone Numbers’) and quote 

‘World Signia Spa’ at the time of booking 

2. For more information about Relais & 

Châteaux, visit www.relaischateaux.com 

Enjoy a VIP Welcome with a Spa & 

Relaxation package at Relais & Châteaux 

Singer Sporthotel & Spa, Austria 

Discover all the benefits of a stay at a Relais & Châteaux property, 

combining rest and relaxation with an unforgettable setting. 

With your World Signia MasterCard card, you can enjoy a 

VIP Welcome when you book a Spa & Relaxation 

package at participating Relais & Châteaux properties. 

Please refer to the participating hotel list on page 15. 

This package for two people includes*: 

One night in a classic or superior double room 

One dinner for two (excluding beverages) 

Breakfast 

One treatment for the entire stay 

Complimentary use of the Spa facilities throughout 

the stay 

* The benefits of the Spa & Relaxation package are subject to change without prior notice. 

Please check with participating hotel at time of booking. 

UK, IRELAND, AUSTRIA, BENELUX, GERMANY, 

ITALY, PORTUGAL, SPAIN, SWEDEN, SWITZERLAND 

00 800 2000 00 02** 

FRANCE 0 825 825 180 


1. Offer valid to 31 March 2013. 

2. Offer valid only if promotion code is mentioned at time of booking. 

3. Reservations must be made via the Relais & Châteaux call centers. 

4. Offer valid upon request and subject to availability in a selection of Relais & Châteaux properties 

(offer subject to change without prior notice). 

5. Reservations must be made at least 72 hours prior to arrival and are subject to availability. 


7. Reservations are subject to the booking conditions of each individual property. 


9. Spa & Relaxation package available at participating Relais & Châteaux properties worldwide 

(list subject to change without prior notice). Please refer to the participating hotel list on page 15. 

10. Offer valid only if purchased using your World Signia MasterCard card. 

† 

Relais & Châteaux Booking Telephone Numbers: 

SPAIN +34 93 317 66 33 

ITALY +39 02 6269 0064 

El Castell de Ciutat, Spain 

RUSSIA +7 495 969 33 31 

UKRAINE +38 044 272 50 67 

KAZAKHSTAN 

ALL OTHER COUNTRIES 

+7 727 250 85 68 

+33 (0)1 45 72 96 50 

** Free call † 0.15 €/min 


WS/EU/07/2012 


14

List of Relais & Châteaux 

properties participating in 

the Spa & Relaxation Stay* 

Valid to 31 March 2013 


Austria Hotel Schloss Seefels 

Austria Singer Sport Hotel and Spa 

Cambodia Heritage Suites Hotel 

France Hôtel Brittany 

France Hotel du castellet 

France «Les Prés d’Eugénie» Michel Guérard 

France La Côte Saint Jacques & Spa 

France Le Mas Candille 

France Le Mas de Pierre 

France Hôtel et Spa de la Bretesche 

France La Bastide 

France Hostellerie Le Phébus 

France La Villa 

France Le Relais Bernard Loiseau 

France La Ferme Saint-Siméon 

France Grand Hôtel de Cala Rossa 

France Castel Clara 

France Le Couvent des Minimes Hôtel & Spa 

France Monte Carlo Beach 

France Château de Riell 

France Hostellerie La Briqueterie 

France Hostellerie La Cheneaudière 

France La Cabro d’Or 

Germany Villino 

Germany Hardenberg BurgHotel 

Germany Hotel Bayrisches Haus 

Hungary Hertelendy Kastely 

Ireland Sheen Falls Lodge 

Ireland Cliff House Hotel 

La Villa, France 


Italy Hotel Bellevue 

Italy Hotel & Spa Rosa Alpina 

Italy Gardena Grödnerhof 

Italy Castel Fragsburg 

Italy Hotel Relais Borgo San Felice 

Italy Terme Manzi 

Italy Hotel Hermitage 

Italy Il Falconiere 

Martinique Le Cap Est Lagoon Resort & Spa 

Portugal Hotel Quinta das Lagrimas 

Portugal Casa Velha do Palheiro 

South Africa The Marine Hermanus 

Spain El Castell de Ciutat 

Spain Valdepalacios 

Spain Quinta Da Auga 

Switzerland Hôtel Les Sources des Alpes 

Switzerland Villa Principe Leopoldo Hotel & Spa 

Switzerland Hotel Paradies Hideway Resort 

United Kingdom Summer Lodge Country House & Spa 

United Kingdom Lucknam Park 

United Kingdom Whatley Manor 

United Kingdom The Vineyard at Stockcross 

United Kingdom The Royal Crescent Hotel 

United Kingdom The Bath Priory 

* Offer includes one night in a classic or superior double room, dinner for two (not including 

beverages), breakfast, one treatment for the entire stay and complimentary use of the Spa 

facilities throughout the stay. Offer and list of participating properties subject to change 

without prior notice. Offer may not be combined with other offer. Reservations must be 

made at least 72 hours prior to arrival and are subject to availability. They are subject to 

the booking and cancellation conditions of each individual property. Offer valid for stays up 

to 31 March 2013. 


WS/EU/07/2012 


15

Stephen Webster 

‘Forget me Knot’ 

Wrap Ring set in 18ct 

White Gold with Blue Diamonds 



1. Stephen Webster Fine Jewellery provide 

the following website which Issuers 

should promote in their communications 

to customers: 

www.stephenwebster.com/worldsignia 


template cardholder communications with 

all the offer and benefits information so 

that Issuers can promote the offers to 

customers 




www.stephenwebster.com/worldsignia 

to make appointments for the above 

benefits with Stephen Webster World 

Signia MasterCard VIP Shopping 


+44 (0) 845 539 1840 


Stephen Webster 

Couture Cuff 

set in 18ct White Gold with 

White Diamonds and Zultanite 


1. For full Terms & Conditions please visit: www.stephenwebster.com/worldsignia 

2. The World Signia MasterCard VIP Shopping is available for eligible 

World Signia MasterCard cardholders in UK, EU, Turkey and Russia. 


4. Offer valid upon request and subject to availability 

(modifications are possible without prior notice). 


6. Offer valid only if purchased using your World Signia MasterCard card. 

Put the rock into rock star with 

Stephen Webster and World Signia 

MasterCard. 

Stephen Webster is one of the most 

prominent jewellery designers of his 

generation. Founded upon 35 vibrant years 

of exquisite craftsmanship and fearless 

creativity, British-born Stephen Webster 

has evolved into the global luxury jewellery 

brand of tomorrow. Coveted by icons and 

idols, Stephen Webster is celebrated for 

creating modern classics with an eternally 

chic and glamorous aesthetic. 

Stephen Webster is a global luxury jewellery brand with over 

200 points of sale worldwide and international boutiques in 

London, Beverly Hills, Moscow, St Petersburg, Kiev, Vienna and 

Geneva. Stephen Webster jewellery is a firm favourite with 

celebrities across the globe; from Madonna to Christina Aguilera, 

Kate Moss, Sir Elton John and Mickey Rourke to name a few. 

World Signia MasterCard cardholders are entitled to the 

following superb benefits: 

Private collection previews in-store: Exclusive season 

previews of the new collections in our flagship store 

Complimentary personal shopping service: 

By appointment, Stephen Webster is delighted to provide 

a private personal shopping service 

Complimentary gift with purchase: With purchase from 

the Stephen Webster Fine Jewellery Collection, World Signia 

MasterCard customers will receive a bespoke Stephen 

Webster gift 

Shopping outside regular business hours: 

By appointment, World Signia MasterCard customers enjoy 

exclusive access to the boutique outside regular hours 

Preferential prices for selected ranges / collections 


WS/EU/07/2012 


16

Swissôtel The Bosphorus, Istanbul, Turkey 




www.swissotel.com/en/promotions/ 

worldsignia 

...into the promotional materials 










www.swissotel.com/en/promotions/worldsignia 

...and pay with a valid World Signia 

MasterCard card 

Swissôtel The Stamford, Singapore 

World Signia MasterCard holders are 

invited to experience VIP guest status 

and superb benefits at Swissôtel Hotels 

& Resorts worldwide * . 

Benefits at Swissôtel Hotels & Resorts include: 


For full Terms & Conditions and reservations, cardholders should visit: www.swissotel.com/en/promotions/worldsignia 





following website: www.swissotel.com/en/promotions/worldsignia 




Room Upgrade (subject to availability on arrival) 

Complimentary Breakfast 

FREE internet 

Late check-out until 16:00 

At weekends, enjoy the Endless Weekend package with 

confirmed room upgrade, daily breakfast until 2pm and 

late check-out until 16:00 

Swissôtel Tallin, Estonia 


WS/EU/07/2012 


17

WORLD SIGNIA MASTERCARD PRIVILEGES 

For most World Signia MasterCard Privileges, cardholders do not need to register or 

join a club. Cardholders simply go to the ‘generic’ World Signia weblinks or telephone 

numbers provided in the Issuer Guide. See below for full information details: 

ABERCROMBIE & KENT: www.abercrombiekent.co.uk/worldsignia 

Visit the website or telephone: +44 (0) 845 485 1796. English only. International call rates. Cardholder does not need a unique weblink 

or promo code. Cardholders must pay by World Signia MasterCard when booking a vacation, and quote ‘World Signia MasterCard’ 

when making enquiries or vacation bookings by telephone. 

FAIRMONT HOTELS & RESORTS: www.fairmont.com/promotions/worldsignia 

Cardholder does not need a unique weblink or promo code. The benefits are automatically programmed into the offer website when 

cardholders make a hotel reservation. Please note that room upgrades are subject to availability with the chosen hotel. 

MANDARIN ORIENTAL HOTELS: www.mandarinoriental.com/worldsignia 

Visit the website or call a hotel directly and quote ‘World Signia MasterCard’. For more information visit: www.mandarinoriental.com 


cardholders make a hotel reservation. Cardholders must quote ‘World Signia MasterCard’ when making hotel reservations. 

MR PORTER.COM: www.mrporter.com/worldsignia 

Cardholder does not need a unique weblink or promo code. Cardholders must register at MR PORTER.com to access VIP Personal 

Shopping benefits and input the first 6 digits of the long number on their card to confirm they are an eligible World Signia MasterCard 

cardholder. Cardholders must pay by World Signia MasterCard when making purchases from MR PORTER.com. 

NET-A-PORTER.COM: www.net-a-porter.com/worldsignia 

Cardholder does not need a unique weblink or promo code. Cardholders must register at NET-A-PORTER.com to access VIP Personal 

Shopping benefits and input the first 6 digits of the long number on their card to confirm they are an eligible World Signia MasterCard 

cardholder. Cardholders must pay by World Signia MasterCard when making purchases from NET-A-PORTER.com. 

OCEANIA CRUISES: www.oceaniacruises.com/worldsignia 

Visit the website or telephone +44 (0) 1865 290 601. English only. International call rates apply. Cardholder does not need a unique 

weblink or promo code. Cardholders must pay by World Signia MasterCard when booking a cruise, and quote ‘World Signia MasterCard’ 

when making enquiries or cruise bookings by telephone. 

OXFORDJET GLOBAL VIP PRIVATE AVIATION: www.oxfordjet.com/aircraft-solutions/worldsignia 

Visit the website or telephone +44 (0) 1865 290 601. English only. International call rates. Cardholder does not need a unique weblink or 

promo code. Cardholders must pay by World Signia MasterCard when booking private jet services, and quote ‘World Signia MasterCard’ 

when making enquiries or private jet bookings by telephone. 

RAFFLES HOTELS & RESORTS: www.raffles.com/promo/mastercardworldsignia 




WS/EU/07/2012 


18

WORLD SIGNIA MASTERCARD PRIVILEGES CONTINUED 

REGENT SEVEN SEAS CRUISES: www.rssc.co.uk/worldsignia 


weblink or promo code. The benefits are automatically programmed into the offer website when cardholders make a hotel reservation. 

Please note that room upgrades are subject to availability with the chosen hotel. 

RELAIS & CHÂTEAUX GOLF & GASTRONOMY: 

Cardholder simply telephones Relais & Châteaux at the local country numbers provided to book the Golf & Gastronomy. 

Cardholder must quote ‘World Signia Golf’ at the time of booking. 

RELAIS & CHÂTEAUX SPA & RELAXATION: 

Cardholder simply telephones Relais & Châteaux at the local country numbers provided to book the Spa & Relaxation. 

Cardholder must quote ‘World Signia Spa’ at the time of booking. 

STEPHEN WEBSTER JEWELLERY: www.stephenwebster.com/worldsignia 


weblink or promo code. Cardholders must pay by World Signia MasterCard when booking VIP Personal Shopping services, and quote 

‘World Signia MasterCard’ when making enquiries or appointments by telephone. 

SWISSÔTEL HOTELS & RESORTS: www.swissotel.com/en/promotions/worldsignia 




WS/EU/07/2012 


19

MASTERCARD PREMIUM CLUBS 

In addition to all these Privileges, World Signia MasterCard 

cardholders are entitled to join MasterCard Premium Clubs 

WHAT ARE MASTERCARD PREMIUM CLUBS? 

Accor, Hertz, Avis and GHA Discovery are MasterCard Premium Clubs. To activate Premium Clubs, MasterCard and Partners provide 

Issuers with a unique weblink and confirm when the Clubs are ready to implement. 

MasterCard Premium Clubs provide elite access to Privileges Partners’ established global loyalty programmes. Your World Signia MasterCard 

cardholders are entitled to complimentary membership at elite tier level, enabling VIP access to a superb range of Club benefits. 

Le Club Accorhotels - Complimentary lifetime Platinum membership* 

Hertz # 1 Club Gold - Complimentary 4 years recurring membership* 

Avis Preferred Club - Complimentary 3 years recurring membership* 

GHA Discovery - Complimentary 1 year Platinum membership* 

PREMIUM CLUBS & WORLD SIGNIA PRIVILEGES 

PREMIUM CLUBS: Accor, Hertz, Avis and GHA Discovery are MasterCard Premium Clubs. To activate Premium Clubs, MasterCard and 

Partners provide Issuers with a unique weblink and confirm when the Clubs are ready to implement. 

HOW DO ISSUERS PARTICIPATE IN PREMIUM CLUBS? 

Simply complete the MasterCard Premium Clubs Registration Form to implement any Club benefits for your World 

Signia MasterCard cardholders. 

MasterCard will provide a dedicated URL weblink and/or unique promotion code for each Issuer for your cardholders to register 

for membership. Upgrades, discounts and other benefits for World Signia MasterCard cardholders are automatically programmed 

into the dedicated Issuer weblinks/promo codes by our Club Partners. 

HOW DO CARDHOLDERS ACCESS THE PREMIUM CLUBS? 

World Signia MasterCard cardholders simply register using the unique weblinks or unique promotion codes provided by MasterCard 

to immediately benefit from room upgrades, car hire upgrades, discounts and other superb benefits. Cardholders receive personalised 

membership cards and Welcome pack from Premium Club Partners**. 

Issuers or MasterCard representative must complete the MasterCard Premium Clubs Registration Form to request any Premium Club. 

Terms and Conditions apply. Please ask your MasterCard representative for the MasterCard Premium Clubs Europe FAQs 

for more information. Please see the registration form on page 27. 

PLEASE REQUEST THE PREMIUM CLUBS EUROPE ISSUER FAQs TO FAMILIARISE YOURSELF WITH THE STEP-BY-STEP CLUB DETAILS. 

Please allow up to 30 days to receive your dedicated Issuer weblinks/promo codes for Premium Clubs. 

* Terms and Conditions apply. Please ask your MasterCard representative for the MasterCard Premium Clubs Europe Issuer FAQs for more information. 

** Terms and Conditions apply. Please note some Club Partners only send plastic club membership cards after cardholder’s first stay at a participating hotel. 


WS/EU/07/2012 


20

Pullman Barcelona Skipper Spain 



1. Please complete a MasterCard Premium Clubs 

Registration Form to implement Le Club Accorhotels 

Platinum status for your World Signia MasterCard 

cardholders. MasterCard and Accor will provide a 

dedicated weblink for each Issuer for cardholders to 

register for membership. This weblink is unique and 

can only be activated by MasterCard. The cardholder 

benefits are automatically programmed into the 

dedicated Issuer weblink. Issuers and cardholders do 

not need a promotion code. Please allow up to 30 

days to receive your dedicated Issuer weblink 

2. MasterCard and Accor will provide a Welcome page 

for each Issuer. Issuers should supply their bank logo for 

the Welcome Page. Issuers are required to approve the 

Welcome page before the dedicated weblink is activated 

3. MasterCard will provide print-ready and templated 

cardholder communications with all the necessary offer 

& benefits information Issuers can use to promote the 

offer to your World Signia MasterCard customers 



1. Cardholders register for membership at the dedicated 

Issuer weblink provided by MasterCard. Cardholders 

only need to use this weblink one time, to register for 

club membership. Cardholders do not need a Promotion 

Code. The benefits are automatically programmed into 

the unique weblink and into the cardholder membership 

profile. The cardholder receives an immediate email 

from Le Club Accorhotels confirming their unique 

membership number 

2. At enrolment cardholders instantly receive their 

membership number which allows them to start 

earning points and enjoy the benefits immediately. 

To make a hotel booking, cardholders can book online 

at www.accorhotels.com. Cardholders must quote 

their Le Club Accorhotels membership number when 

making hotel bookings 

3. Cardholders then receive their Le Club Accorhotels 

Platinum Welcome Pack and Membership Card within 

14 days of their first stay at an Accor participating hotel 

4. Please note it is not possible for each Accor Hotel to 

recognize different MasterCard cards. Cardholders 

must show their Le Club Accorhotels membership 

number on check-in at their first ever hotel stay and 

request room upgrade on arrival (subject to availability). 

Cardholders receive their Le Club Accorhotels 

membership card only after their first stay at a 

participating Accor hotel. For all future hotel stays, 

cardholder should ensure they present their Le Club 

Accorhotels membership card and request room 

upgrade on arrival at the hotel 

World Signia MasterCard cardholders are 

invited to join Accor’s elite tier Le Club 

Accorhotels – with Le Club Accorhotels 

Platinum lifetime membership. Eligibility 

normally requires 60 nights stay per year 

at any of Accor’s 2,500 participating hotels. 

What’s more, this exceptional offer is 

complimentary for the lifetime of World 

Signia MasterCard cardholder membership * 

Enjoy FREE membership to Le Club Accorhotels Platinum with 

superb benefits at Sofitel, Pullman, MGallery, Mercure, Suite 

Novotel and Sofitel Thalassa Sea & Spa hotels, including: 

Complimentary room upgrade ** , welcome drink and gift 

A guaranteed room even when a hotel is fully booked, if you 

book at least 3 days prior to arrival 

Late check-out up to 16:00 † 

One complimentary Sofitel Thalassa 

Sea & Spa Institute beauty product 

when you stay at a Sofitel Thalassa 

Sea & Spa hotel 

And earn double points on every stay 

across all participating Accor hotels, 

which you can exchange for free night stays at Accor hotels or 

airline miles (which can be redeemed with over 15 international 

airlines including British Airways, Air France KLM, Lufthansa and 

many more), or Le Club Accorhotels rewards partners. 

* Subject to availability and Le Club Accorhotels usual Terms & Conditions. 

** Excluding Sofitel Thalassa Sea & Spa hotels. 

† Subject to availability and on request. 


1. Le Club Accorhotels Platinum booking Terms & Conditions apply. Information about the 

specific booking terms for each country or participating hotel can be found at: 

www.accorhotels.com/leclub 

2. The offer is subject to availability per booking. 

3. The offer is available to all eligible World Signia MasterCard cardholders, subject to 

agreeing to Le Club Accorhotels Terms & Conditions. 

4. Accor will only be required to grant the offer for eligible World Signia MasterCard cardholders 

once the cardholder has registered with Le Club Accorhotels Platinum. 

5. Complimentary Room upgrades, welcome drink and gift, guaranteed room availability and 

late check-out must be requested on demand upon arrival at qualifying hotels. 



WS/EU/07/2012 


21


are invited to join Hertz # 1 Club Gold, with 

FREE membership for the recurring period 

of four years * 

This exceptional offer includes: 

CAR UPGRADE** with every reservation, subject to availability 

Guaranteed 15% DISCOUNT off best available rates, 

worldwide for online & offline bookings 

FREE ONE WAY RENTALS† (i.e. hire in one location and 

return to another) 

£1/€1 off per day or £5/€5 off per week on Hertz 

NeverLost ® , the Hertz GPS satellite navigation solution, 

in participating countries where available 

* Subject to Hertz # 1 Club Gold Terms & Conditions. Membership will continue beyond four 

years if there is at least one rental within a four year period. 

** The car upgrade is via an online printable voucher, surrendered to Hertz when 

redeeming the benefit. Subject to availability. 

† This benefit is free within your country of hire. The benefit is not available cross-border, 

i.e. from one country to another. 


1. Hertz will only be required to grant the offer for eligible World Signia MasterCard cardholders 

once the cardholder has registered with Hertz # 1 Club Gold. 

2. The Hertz Member Benefit discount is off the lowest publicly available retail rates 

(excluding Special Offers) at time of booking. 

3. Where quoted, non prepaid rates typically include Unlimited Mileage, Collision Damage 

Waiver (Europe), Theft Protection (Europe), Loss Damage Waiver (USA/Canada), and 

Liability Insurance Supplement (USA). Discounts are applied to this portion. 

In addition to the above, where available, prepaid rates also include Airport Service Charge, Vehicle 

License Fees and tax. Discounts will generally be applied to the total value of the prepaid rate. 

4. All rentals outside of EMEA must be pre-booked in Europe prior to departure. 

5. Prestige and Fun Collection vehicles are excluded from discount. 

6. The offer is available subject to meeting Hertz standard rental qualification criteria 

and agreeing to Hertz standard Terms & Conditions for rental. Visit the Hertz website 

at www.hertz-europe.com for full details. 

7. The offer is subject to availability per country in which Hertz operates. 

8. Offer valid to 15 April 2013. 


WS/EU/07/2012 





Registration Form to implement Hertz # 1 Club Gold 

for your World Signia MasterCard cardholders. 

MasterCard and Hertz will provide a dedicated 

weblink for each Issuer for cardholders to register for 

membership. This weblink is unique and can only be 

activated by MasterCard. The cardholder benefits are 

automatically programmed into the dedicated Issuer 

weblink. Issuers and cardholders do not need a 

promotion code. Please allow up to 30 days to 

receive your dedicated Issuer weblink 

2. It is not possible for Issuers to brand the Hertz 

dedicated Issuer weblink with their bank logo 


cardholder communications with all the necessary 

offer & benefits information Issuers can use to 

promote the offer to your World Signia MasterCard 

customers 



1. Cardholders register for membership at the dedicated 

Issuer weblink provided by MasterCard. Cardholders 

only need to use this weblink one time, to register 

for club membership. Cardholders do not need a 

Promotion Code. The benefits are automatically 

programmed into the unique weblink and into the 

cardholder membership profile. The cardholder 

receives an immediate email from Hertz # 1 Club Gold 

confirming their unique membership number. 

Cardholders can also print a temporary paper Gold 

membership card 


membership number which allows them to make car 

rental bookings and enjoy the benefits immediately. 

To make a car rental booking, cardholders book online 

at www.hertz-europe.com/worldsignia. Cardholders 

must enter their Hertz # 1 Club Gold membership 

number when making car hire bookings online. 

Cardholders can download a car upgrade voucher at 

time of online booking. Cardholders are required to 

present the printed voucher to the Hertz representative 

when they collect their rental car. Alternatively, 

cardholders can call their local Hertz Reservation 

Centre and quote their membership number to ensure 

they receive the benefits 

3. Cardholders who decide to book directly at a Hertz 

Desk, for example, at an airport: please note it is not 

possible for each Hertz Desk to recognize different 

MasterCard cards. Cardholders must show their 

Hertz # 1 Club Gold membership number, 

temporary membership card (available online) 

or permanent membership card at the Hertz Desk 

when they pick up their car and request the car 

upgrade (subject to availability). Cardholders receive 

their plastic membership card and Welcome Pack, only 

after they have completed their first car rental 

22


are invited to join Avis Preferred Club with 

FREE membership for the recurring 

membership period of 3 years * 

This superb offer includes: 

CAR UPGRADE with every reservation (subject to availability) 

UPTO 35% DISCOUNT off standard rates 

UPTO 35% DISCOUNT off leisure rates 

UPTO 35% DISCOUNT OFF EASY EUROPE/AFRICA RATES 

* Subject to availability and Avis usual Terms & Conditions. Cardholders must make at least 

one car rental booking in 3 years in order for membership to recur for another 3 years. 


1. The quoted rates include unlimited mileage and all the mandatory insurances, taxes 

and charges needed to drive the car. It does not include charges for any extras, such as 

additional driver, SatNav, child seats, additional insurances, surcharges and fuel. These 

will be payable at the time of rental and are not included in the discount. 

2. Prices vary by date, location, vehicle and rental length. 

3. Standard Avis booking Terms & Conditions apply. Information about the specific booking 

terms for each country is available by clicking the Terms & Conditions link, example for 

the UK: www.avis.co.uk/aboutavis/booking-conditions. 

4. The offer is subject to availability per country in which Avis operates. 

5. The offer is available to all World Signia MasterCard cardholders, subject to meeting Avis 

standard rental qualification criteria and agreeing to Avis standard Terms & Conditions 

for rental. 

6. Avis will only be required to grant the offer for eligible World Signia MasterCard 

cardholders once the cardholder has registered with Avis Preferred Club. 



WS/EU/07/2012 





Registration Form to implement Avis Preferred Club 

for your World Signia MasterCard cardholders 

MasterCard and Avis will provide a dedicated 

weblink for each Issuer for cardholders to register for 

membership. This weblink is unique and can only be 

activated by MasterCard. The cardholder benefits are 

automatically programmed into the dedicated Issuer 

weblink. It is not possible for Issuers to brand the Avis 

weblink with their bank logo. Please allow up to 30 

days to receive your dedicated Issuer weblink 

2. Issuers promote the Avis weblink: 

www.avispreferred.eu for cardholder registrations. 

The promotion code is ‘World Signia’ 


cardholder communications with all the necessary offer 

& benefits information Issuers can use to promote the 

offer to your World Signia MasterCard customers 



1. Join the club, cardholder registers at the following 

membership weblink: www.avispreferred.eu 

2. About the cardholder registration process: 

• Cardholder enters their email address 

• Cardholder selects country of residence 

• From the drop down menu Account Type, 

cardholder selects ‘Leisure’ 

• Cardholder enters Promotional Code: World Signia 

• Cardholders do not need any other 

Promotion code 

• In the following screen, cardholders have a drop 

down menu of Bank names 

• Cardholder simply selects their bank name 

• During the enrolment process, cardholders are 

asked to register their World Signia MasterCard 

credit card and driving license number 


membership number which allows them to make car 

rental bookings and enjoy the benefits immediately. 

To make a car rental booking, cardholders book online 

at www.avis.com. Cardholders must enter their Avis 

Preferred Club membership number when making car 

hire bookings online. Available discounts will be applied 

automatically at time of booking. Cardholders must 

request the car upgrade from the Avis representative 

when collecting their rental car. Alternatively, cardholders 

can call their local Avis Reservation Centre and quote their 

membership number to ensure they receive the benefits 

4. Cardholders who decide to book directly at an Avis 

Desk, for example, at an airport: please note it is not 

possible for each Avis Desk to recognize different 

MasterCard cards. Cardholders must show their Avis 

Preferred Club membership number, temporary 

membership card (available online) or permanent 

membership card at the Avis Desk when they collect 

their rental car and request the car upgrade (subject to 

availability). Cardholders receive their Avis Preferred 

Club Welcome Pack and personalized membership card 

within 14 days of enrolling in the club 

23

Kempinski, Zanzibar 



1. Global Hotel Alliance will provide a 

dedicated web landing page (eg. 

www.ghadiscovery.com/promotions/ 

mastercard/worldsignia for cardholder 

membership registration, issuers do not 

need a promotion code 

2. This web page will enable tracking of 

cardholder membership registration 


templated cardholder communications 

with all the necessary offer and benefits 

information Issuers can use to promote 

the offer to your World Signia MasterCard 

customers 



1. Cardholders register at the GHA Discovery 

World Signia MasterCard website: 

www.ghadiscovery.com/promotions/ 

mastercard/worldsignia Issuers do not 

need a promotion code 

2. At enrolment, cardholders instantly receive 

a confirmation welcome email to Platinum 

Level Membership which allows them to 

start enjoying the benefits of the GHA 

Discovery programme immediately 

3. Cardholders will receive their Platinum Level 

Membership pack and card within 28 days 

after their first stay at any Global Hotel 

Alliance participating hotel 


1. This offer is only available to World Signia 

MasterCard cardholders with cards issued worldwide. 

2. Platinum Level membership is valid one year and 

renewal terms must be met to retain Platinum 

Level membership. 

3. Enrolment and membership level upgrade 

only valid when signing-up via http://www. 

gha.com/promotions/mastercard/worldsignia 

Elite Membership to a World of Discovery 


are invited to join the GHA Discovery 

programme, the guest programme of 

Global Hotel Alliance and receive an instant 

upgrade to Platinum Level membership. 

Platinum Level usually requires members to spend at least 

10 nights per year at any of Global Hotel Alliance’s over 

270 participating hotels across 12 luxury brands in 48 

countries worldwide. 

GHA Discovery rewards travellers with amazing ‘Local 

Experiences’ designed by our local experts to offer members 

adventures not easily available or accessible to the general public. 

Platinum Level membership also offers benefits such as: 

Room upgrades 

Guaranteed room availability (48 hours prior to arrival) 

Late check-out until 15:00 

Complimentary Internet access 

Daily newspapers and complimentary bottled water 

...and much more. 

GHA Discovery members can also earn miles with our travel 

partners, including British Airways, Air France/ KLM Flying Blue, 

Miles & More, SAS EuroBonus. 

4. Programme benefits and Local Experiences 

are subject to the Terms & Conditions of the GHA 

Discovery programme. For full Terms & Conditions 

please visit www.ghadiscovery.com 

5. Airline miles can be earned with GHA partner 

airlines when choosing miles for your stay and 

paying an eligible rate. 


WS/EU/07/2012 


6. After the cardholder enrolls online they will receive 

a GHA Discovery membership confirmation with 

terms & conditions via email. The Welcome Pack 

and Platinum Card are received after their first stay. 


24

THE WORLD SIGNIA MASTERCARD PRIVILEGES EUROPE 

ISSUER FREQUENTLY ASKED QUESTIONS 

WORLD SIGNIA PRIVILEGES 

Q: What is World Signia Privileges? 

A: World Signia Privileges from MasterCard has been designed 

to give Issuers a valuable, free of charge customer benefits 

platform, offering complimentary VIP privileges and elite access 

to your most high value customers – World Signia MasterCard 

cardholders - from global travel and lifestyle brands, including 

over 6,000 hotels worldwide, the world’s two leading car hires, 

private jets, golf, spa, cruise, VIP vacation, luxury shopping and 

much more. 

Whether travelling for business or leisure, World Signia 

Privileges from MasterCard provides your cardholders with 

benefits including room and car hire upgrades, late check-outs, 

VIP status at 5* hotels such as Raffles, The Savoy, Kempinski to 

name just a few, private aviation with complimentary helicopter 

or limousine transfers and a superb range of other exceptional 

benefits, worldwide. 

Q: Which brands feature in World Signia Privileges? 

A: Today, MasterCard is pleased to offer the following brand 

partnerships: 

Abercrombie & Kent VIP Vacations 

Le Club Accorhotels including the Sofitel Group 

Avis Preferred Club 

Fairmont Hotels & Resorts, including The Savoy 

Global Hotel Alliance, including Doyle Collection, 

Anantara Resorts & Spa, Kempinski and more 

Hertz # 1 Club Gold 

Mandarin Oriental 

MR PORTER.com luxury VIP Personal Shopping 

NET-A-PORTER.com luxury VIP Personal Shopping 

Oceania VIP Cruise 

Oxfordjet Global VIP Private Aviation 

Raffles Hotels & Resorts 

Regent Seven Seas VIP Cruise 

Relais & Châteaux Golf & Gastronomy 

Relais & Châteaux Spa & Relaxation 

Stephen Webster Jewellery luxury VIP Personal Shopping 

Swissotel Hotels & Resorts 

MasterCard has designed the programme to ensure the brand 

partnerships and benefits are available for Issuers to promote 

to World Signia MasterCard cardholders, on a long-term basis. 

The majority of Privileges benefits in this Issuer Guide version 

are available through to 31 December 2015. Please refer to 

individual Privileges sections for more details of offer valid dates. 

Q: What are Premium Clubs? 

A: Premium Clubs are included in World Signia Privileges. Unlike 

the other Privileges which can be promoted and accessed by 

cardholders immediately, Premium Clubs must be set up with 

unique Issuer weblinks and/or promotion codes. Premium 

Clubs for World Signia MasterCard in Europe are: 


WS/EU/07/2012 


Le Club Accorhotels – 

Platinum lifetime membership 

Avis Preferred Club – 

3 years recurring membership 

Global Hotel Alliance – 

GHA Discovery Platinum 1 year membership 

Hertz # 1 Club Gold – 

4 years recurring membership 

Premium Clubs require a unique weblink and/or 

promotion code for each Issuer. Cardholders are required 

to register/enrol at the unique weblinks to access the 

Club benefits. To find out more about Premium Clubs, 

please ask your MasterCard representative for the 

MasterCard Premium Clubs Europe Issuer FAQs. If you 

would like to implement Premium Clubs access for your 

World Signia MasterCard cardholders, please ask your 

MasterCard representative to complete a Premium Clubs 

Registration Form to request your unique Issuer weblink 

for Club implementation. Please allow up to 30 days for 

Premium Clubs requests. For more information contact 

premium_clubs@mastercard.com 

ISSUER PARTICIPATION IN PRIVILEGES 

Q: How can Issuers participate in World Signia Privileges? 

A: Issuers are automatically entitled to offer all Privileges and 

Premium Club benefits to their World Signia MasterCard 

cardholders. Only Premium Clubs require unique weblinks for 

each Issuer. 

Q: Are there any communication materials I can use to 

promote World Signia Privileges? 

A: Yes. Your MasterCard representative can obtain the World 

Signia Privileges Issuer CD Toolkit from MasterCard Studio. The 

CD Toolkit contains all cardholder communications templates, 

logos, images, offer description and artwork for Issuers to 

incorporate into their own cardholder communications. 

Approved Terms & Conditions and disclaimers are mandatory 

to include in all cardholder communications. 

Q: Do Issuers need MasterCard/Privileges Partner approval 

for the cardholder communications? 

A: No. 

Q: Do Issuers need MasterCard/Club Partner approval for 

the cardholder communications? 

A: Yes. Please send Issuer communications for approval at 

premum_clubs@mastercard.com 

Q: Can Issuers develop their own branded cardholder 

communications? 

A: Yes. However, Issuers are required to use the approved logos, 

images, offer description and terms & conditions from the 

artwork provided on the Issuer CD Toolkit. All Issuer Premium 

Clubs cardholder communications must be submitted for 

approval at premium_clubs@mastercard.com 

25

THE WORLD SIGNIA MASTERCARD PRIVILEGES EUROPE 

ISSUER FREQUENTLY ASKED QUESTIONS 

CONCIERGE SERVICE FOR WORLD SIGNIA 

PRIVILEGES 

Q: Can MasterCard Concierge Service providers enrol 

cardholders into Premium Clubs? 

A: No. Individual cardholders must register/enrol for Premium Club 

membership at the unique weblinks provided by MasterCard/ 

Premium Club Partner for each Issuer. In addition, it is not 

possible for Issuers to ‘automatically’ enrol their cardholder 

portfolio into Premium Clubs. 

Q: Can MasterCard Concierge Service providers make bookings 

on behalf of World Signia MasterCard cardholders? 

A: Yes. Concierge can make hotel reservations, car hire 

reservations etc. on behalf of World Signia MasterCard 

cardholders. World Signia MasterCard cardholders may have to 

provide Concierge with details of their credit card number and/ 

or Premium Clubs membership number. 

MANAGEMENT INFORMATION 

Q: Can Issuers find out how many of their cardholders have 

used the Privileges benefits? 

A: No. To make it easy for World Signia MasterCard cardholders 

to access the Privileges benefits immediately, MasterCard and 

Privileges partners have provided generic World Signia offer 

websites. It is therefore not possible for Privileges partners to 

report on cardholder take-up by individual Issuer. 

Q: Can Issuers find out how many of their cardholders have 

registered for Premium Clubs? 

A: Yes. MasterCard and Premium Club partners provide unique Issuer 

weblinks and/or promotion codes for Premium Clubs. MasterCard 

can therefore provide basic reporting to Issuers, including: 

# of cardholders registered for that Issuer 

# of cardholders enrolled vs Issuer’s World Signia 

MasterCard customer base (% take up) 

Average transaction value (where available) 

Q: When can Issuers receive MI from Premium Clubs? 

A: Basic reporting is available on a quarterly basis, on request, 

3 months after Issuer launch/promotion date. 

SECURITY AND CARDHOLDER PRIVACY 

Q: Will MasterCard share any personal cardholder 

information with World Signia Privileges or Premium 

Club partners? 

A: No. MasterCard does not request or store personal cardholder 

information. Cardholders may be required to provide their 

World Signia MasterCard credit card details directly to Privileges 

and Premium Club partners to access the benefits. All Privileges 

and Premium Club partners are legally bound by strict data 

and security policies and are subject to rigorous monitoring 

by MasterCard. Cardholders have all usual data protection 

rights and may set their own security and information 

communications levels with each Privileges or Premium Club 

partner (i.e. opt out of receiving e-newsletters from individual 

partners). IMPORTANT NOTE: By registering for a Premium Club 

or accessing special benefits from Privileges partners, individual 

cardholders enter into a direct relationship with the partner. 

GENERAL QUERIES – PREMIUM CLUBS 

Q: We have not received our unique Issuer weblinks and/ 

or promotion codes for Premium Clubs. Who should 

we notify? 

A: Premium Clubs require a unique weblink and/or promotion 

code for each Issuer. Cardholders are required to register/enrol 

at the unique weblinks to access the Club benefits. To find 

out more about Premium Clubs, please ask your MasterCard 

representative for the MasterCard Premium Clubs Europe Issuer 

FAQs. If you would like to implement Premium Clubs access 

for your World Signia MasterCard cardholders, please ask 

your MasterCard representative to complete a Premium Clubs 

Registration Form to request your unique Issuer weblink for 

Club implementation. Please allow up to 30 days for Premium 

Clubs requests. For more information contact 

premium_clubs@mastercard.com 

Q: We have a cardholder who registered for a Premium 

Club but has not received a membership plastic card. 

What should we do? 

A: Cardholder registrations in Premium Clubs are usually active 

instantly. Cardholders receive an immediate email confirming 

their registration and/or unique membership number. Please 

note that Terms and Conditions vary for each Premium 

Club partner. For Le Club Accorhotels and GHA Discovery, 

cardholders only receive their plastic membership card after 

their first stay at a participating hotel. Please see MasterCard 

Premium Clubs Europe Issuer FAQs for more detailed 

information. 

Q: One of our cardholders has a query or complaint about 

the service they received from one of the Privileges 

partners. 

A: Cardholders should always contact the Privileges or Premium 

Club partner directly in the first instance, to resolve any query 

or complaint. The partner ‘owns’ the relationship directly with 

the Cardholder. For serious complaints or escalations, please 

see the Complaints and Escalations box below. 

COMPLAINTS AND ESCALATIONS 

Serious complaints or escalations should be forwarded 

via the Concierge or Issuer’s MasterCard representative 

to the World Signia MasterCard Privileges team at: 

world_signia_privileges@mastercard.com 

Serious complaints or escalations for Premium Clubs should 

be forwarded via the Concierge or Issuer’s MasterCard 

representative to premium_clubs@mastercard.com 

The MasterCard World Signia Privileges and Premium 

Clubs team will work directly with the Partner to resolve 

the complaint within 3 business days and ensure 

‘closed loop’ to the extent the cardholder is satisfied 

with the complaint resolution. 


WS/EU/07/2012 


26

MASTERCARD PREMIUM CLUBS REGISTRATION FORM – EUROPE 

STEP 1: Which card(s) do you issue? Please tick boxes and add the number of cards issued as appropriate. 

CARD TYPE World Elite TM World Signia World Black Platinum TM World TM Gold TM MasterCard ® 

MasterCard ® MasterCard Edition TM MasterCard ® MasterCard ® MasterCard ® Business 

MasterCard ® Card TM 

Number 

issued 

STEP 2: For each card type, these clubs are available. Please select your chosen club. 

Le Club Platinum Platinum Platinum Platinum Gold Gold Gold 

Accorhotels Lifetime Lifetime Lifetime 1 Year 1 Year 1 Year 1 Year 

Membership Membership Membership Membership Membership Membership Membership 

Hertz # 1 4 Years 4 Years 4 Years 4 Years 4 Years 4 Years 4 Years 

Club Gold Membership Membership Membership Membership Membership Membership Membership 

Car Upgrades Car Upgrades Car Upgrades Car Upgrades Car Upgrades Car Upgrades Car Upgrades 

& Discounts & Discounts & Discounts & Discounts & Discounts & Discounts & Discounts 

Avis Preferred 3 Years 3 Years 3 Years N/A N/A N/A N/A 

Club Membership Membership Membership 

World Elite/World Car Upgrades Car Upgrades Car Upgrades 

Signia/ World & Discounts & Discounts & Discounts 

Black Edition only 

GHA Discovery 1 Year 1 Year 1 Year N/A N/A N/A N/A 

Platinum Platinum Platinum Platinum 

World Elite/World Membership Membership Membership 

Signia/ World 

Black Edition only 

In the UK and Spain, Le Club Accorhotels is not available for Platinum MasterCard or Gold MasterCard cardholders. 

STEP 3: Below is a summary of what each club provides and what you need to submit with this form. 

CLUBS Unique weblink Unique promo code Dedicated landing page with the Issuer logo 

Le Club Accorhotels Yes Not required Yes (Please supply: Bank logo file must be: gif, jpeg, png, bmp, eps or psd file) 

Hertz # 1 Club Gold Yes Not required N/A 

Avis Preferred Club No Not required 

(An activation code will be 

supplied to MasterCard only 

for the background set up) 

N/A 

Global Hotel Alliance 

(GHA) Discovery Platinum 

No Not required N/A 

Please allow up to 30 days for Clubs where unique weblinks or landing pages have to be created and activated. 

For Clubs that do not have unique weblinks, you can access these Clubs immediately. 

Please refer to the Premium Clubs Europe Issuer FAQs for more information and details for Issuer and Cardholder access to the Premium Clubs. 

STEP 4: Please complete the following information. All fields are mandatory. 

Bank Name & Country 

Bank Registered Business/Postal Address 

Bank Contact Person 

Bank Contact Email Address 

MasterCard Representative Name & Country 

MasterCard Representative Email Address 

Terms: I agree to submit a copy of the final artwork containing the correct unique weblink for MasterCard Europe and Partner(s) 

approval. Final artwork must be submitted to Premium_Clubs@mastercard.com. I, the Customer, shall ensure compliance of the 

promotion with the applicable local laws and obtain legal advice as necessary. I agree that the personal data I provide will be processed 

by MasterCard Europe sprl (Chaussée de Tervuren 198A, B-1410 Waterloo, Belgium), the controller of my data, for the purposes of the 

MasterCard Premium Clubs. MasterCard shall not be responsible for the implementation of the promotion by the Customer. For more 

information on the privacy and data practices at MasterCard, please consult our Global Privacy Policy at: www.mastercard.us/privacy 

I agree to the above terms 

Number 

Issued 

Number 

Issued 

Number 

Issued 

World Elite World Signia World Black Platinum World Gold MasterCard 

MasterCard MasterCard Edition MasterCard MasterCard MasterCard MasterCard Business Card 

JULY 2012 

Number 

Issued 

Number 

Issued 

Number 

Issued 

Once you’ve completed the above, print the form and sign below. 

Then scan and email your signed form to premium_clubs@mastercard.com 

Sign here: 

Print name: Date: 

27

To offer the VIP recognition and benefits of 

World Signia MasterCard Privileges to your most valuable customers, 

contact your MasterCard representative today. 

For more information on our full range of premium credit products 

visit: marketingresourcecentre.mastercard.com/credit

World Signia VIP Privileges Europe - Baltic International Bank

Create successful ePaper yourself

Delete template?

Save as template?