Action on Grievances :- - Ministry of Urban Development
Action on Grievances :- - Ministry of Urban Development
Action on Grievances :- - Ministry of Urban Development
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GRIEVANCE REDRESSSAL SYSTEM :-<br />
The <strong>Ministry</strong> <strong>of</strong> <strong>Urban</strong> <strong>Development</strong> has established an efficient and effective grievance<br />
redressalmechanism. The grievances <strong>of</strong> public are received in the exclusively created Public<br />
<strong>Grievances</strong> Cell located adjacent to the recepti<strong>on</strong> <strong>of</strong> the <strong>Ministry</strong> at Gate number 2 <strong>of</strong> the<br />
NirmanBhavan. The Cell is designated Secti<strong>on</strong> for handling grievances pertaining to all<br />
organizati<strong>on</strong>s under the<strong>Ministry</strong> <strong>of</strong> <strong>Urban</strong> <strong>Development</strong> and the <strong>Ministry</strong> <strong>of</strong> <strong>Urban</strong><br />
Employment and Poverty Alleviati<strong>on</strong>.<br />
STRUCTURE OF GRIEVANCE REDRESSAL MACHINERY :-<br />
The PG Cell is supervised by a Secti<strong>on</strong> Officer and the Cell is working under the Director incharge<strong>of</strong><br />
Public Grievance redressal who is designated as Public Grievance Officer <strong>of</strong> the<br />
<strong>Ministry</strong>. Joint Secretary (Admn) is theDirector <strong>of</strong> <strong>Grievances</strong> and overall in-charge <strong>of</strong> the<br />
Public Grievance Redressal Machinery <strong>of</strong> the <strong>Ministry</strong> <strong>of</strong> UD & HUPA. Presently following<br />
Officers are handling <strong>Grievances</strong> at various level:-<br />
Name Designati<strong>on</strong> Ph<strong>on</strong>e No. and E-mail<br />
Sh. V. K. Sharma Joint Secretary (Admn),<br />
Min. <strong>of</strong><strong>Urban</strong> <strong>Development</strong><br />
is the<br />
overall in-charge <strong>of</strong> Public<br />
grievances in the <strong>Ministry</strong><br />
andis the designated<br />
Director <strong>of</strong><strong>Grievances</strong> in the<br />
<strong>Ministry</strong>.<br />
Sh. J. P. Agrawal Director (C&PG) is the<br />
PublicGrievance Officer.<br />
<str<strong>on</strong>g>Acti<strong>on</strong></str<strong>on</strong>g> <strong>on</strong> <strong>Grievances</strong> :-<br />
Room No. 235-A ‘C” Wing,<br />
NirmanBhavan, New Delhi<br />
Tel No.23061979<br />
E-mail:-<br />
directorgrievanceud@gmail.com<br />
Website - www.urbanindia.nic.in<br />
Room No. 313 ‘C’ Wing, Nirman<br />
Bhavan, New Delhi<br />
Tel No. 23061425<br />
Email : grievanceud@gmail.com<br />
All the grievances after acknowledgment are forwarded to the c<strong>on</strong>cerned organizati<strong>on</strong>s who<br />
aredealing with the substantive functi<strong>on</strong> linked with the grievance for redressal under<br />
intimati<strong>on</strong> to the complainant. Depending up<strong>on</strong> the seriousness <strong>of</strong> the grievance the Cell<br />
follows them up regularly till their final disposal.<br />
The Public Grievance Redressal Mechanism in the <strong>Ministry</strong> functi<strong>on</strong>s <strong>on</strong> a decentralized<br />
basis. The attached and subordinate <strong>of</strong>fices and the aut<strong>on</strong>omous bodies dealing with<br />
substantive functi<strong>on</strong>s have their respective grievance redressal machinery. The PG Cell <strong>of</strong><br />
the <strong>Ministry</strong> in order to ensure that grievances are handled in a fair, objective and just<br />
manner,particularly follows those grievances where the complainant had failed to get<br />
redressal at the hands <strong>of</strong> internal machinery and the sub-ordinate authorities. No grievance<br />
petiti<strong>on</strong> received is closed without having been resp<strong>on</strong>ded by way <strong>of</strong> a speaking order.
Public Grievance Officers<strong>of</strong> the <strong>Ministry</strong> <strong>of</strong> <strong>Urban</strong> <strong>Development</strong> and various<br />
Organizati<strong>on</strong>s under it as <strong>on</strong> 31/12/2011-<br />
Sl. Name <strong>of</strong><br />
No. Organisati<strong>on</strong>s<br />
1. <strong>Ministry</strong><br />
(Secretariat)<br />
Public<br />
Officers<br />
Grievance<br />
Shri V. K. Sharma,<br />
Joint Secretary (Admn.)<br />
Shri J. P. Agrawal,<br />
Director (Coord.,Parl.&<br />
PG)<br />
2. CPWD Shri Sudhir Kumar,<br />
Deputy Director<br />
General (Works)<br />
3. Land &<br />
<strong>Development</strong><br />
Office<br />
4. Directorate <strong>of</strong><br />
Estates<br />
5. Directorate <strong>of</strong><br />
Printing<br />
6. Delhi<br />
<strong>Development</strong><br />
Authority<br />
7. Nati<strong>on</strong>al<br />
Buildings<br />
C<strong>on</strong>structi<strong>on</strong><br />
Corporati<strong>on</strong><br />
Ltd.<br />
Shri Diwan Chand,<br />
Director (Admn.)<br />
Shri Mahmood Ahmed,<br />
Land & <strong>Development</strong><br />
Officer<br />
Shri MunishGarg,<br />
Director <strong>of</strong> Estates<br />
Shri P. K. KailasaBabu,<br />
Addl. Director (Admn.)<br />
Smt.NeemoDhar,<br />
Commissi<strong>on</strong>er (PR/PG)<br />
Mr. S. K. Khurana,<br />
Executive Director(F)<br />
Teleph<strong>on</strong>e Nos and e-mail<br />
addresses<br />
Room No. 235, ‘C’ Wing<br />
NirmanBhavan, New Delhi.<br />
Tel No. 23061979<br />
E-mail:directorgrievanceud@gmail.com<br />
Room No. 313, ‘C’ Wing,<br />
NirmanBhavan,New Delhi.<br />
Tel No. 23061425<br />
E-mail:-<br />
grievanceud@gmail.com<br />
Website:www.urbanindia.nic.in<br />
Room No. 118, ‘A’ Wing,<br />
NirmanBhavan, New Delhi.<br />
Tel. No. 23061506<br />
Room No. 125, ‘A’ Wing,<br />
NirmanBhavan, New Delhi.<br />
Tel. No. 23061128<br />
Website:– www.cpwd.nic.in<br />
Room No. 611, ‘A’ Wing,<br />
NirmanBhavan, New Delhi.<br />
Tel No. 23062871<br />
Website:– www.ldo.nic.in<br />
Room No. 442, ‘C’ Wing,<br />
NirmanBhavan, New Delhi.<br />
Tel No. 23062005<br />
Website:–www.estates.nic.in<br />
Room No. 105, ‘B’ Wing,<br />
NirmanBhavan, New Delhi.<br />
Tel No. 23062475<br />
Website:- www.dop.nic.in<br />
VikasSadan, INA, New Delhi.<br />
Tel No. 24616526<br />
Website:– www.dda.org<br />
NBCC Bhawan, Lodhi Road,<br />
New Delhi-110003.<br />
Tel. No.24367314<br />
Website:-www.nbccindia.gov.in
8. Town &<br />
Country<br />
Planning<br />
Organizati<strong>on</strong><br />
9. Department <strong>of</strong><br />
Publicati<strong>on</strong><br />
10. Govt. <strong>of</strong> India<br />
Stati<strong>on</strong>ary<br />
Office<br />
Shri K. K. Joaddar,<br />
Addl. Town & Country<br />
Planner<br />
Shri C. S. Mehra,<br />
C<strong>on</strong>troller <strong>of</strong><br />
Publicati<strong>on</strong>s<br />
Shri R. K. Roy,<br />
C<strong>on</strong>troller <strong>of</strong> Stati<strong>on</strong>ary<br />
TCPO, E-Block, VikasBhawan,<br />
I P Estate, New Delhi-110002.<br />
Tel. No. 23379353<br />
Website:-www.tcpomud.gov.in<br />
Department <strong>of</strong> Publicati<strong>on</strong>,<br />
Civil Lines, New Delhi-110054.<br />
Tel No. 23812527<br />
Website:– www.deptpub.nic.in<br />
G.I.S.O., 3, Church Lane,<br />
Kolkata-700001.<br />
Tel. No. 2485454<br />
Website:- www.giso.gov.in