Support Services for Adults with Developmental ... - DHS home

ecords law shall be provided to the appropriate brokerage or provider
organization.
(9) The brokerage or provider organization may be required to submit to the
Division a plan of improvement for any noncompliance found during an
inspection pursuant to section (1)(a) of this rule.
Stat. Auth.: ORS 409.050 & 410.070
Stats. Implemented: ORS 427.005, 427.007, & 430.610 – 430.695
411-340-0060 Complaints in Support Services Brokerages
(Amended 7/1/2009)
(1) COMPLAINTS. Brokerages must develop and implement written
policies and procedures regarding individual complaints and a formal
complaint process. These policies and procedures must at minimum
address:
(a) Receipt of complaints. If a complaint is associated in any way with
abuse, the recipient of the complaint must immediately report the
issue to the CDDP and notify the brokerage director and, if
applicable, the provider organization director. The brokerage must
maintain a log of all complaints regarding the brokerage, provider
organization, or independent provider that the brokerage receives
from individuals, others acting on the behalf of individuals, and from
provider organizations acting in accordance with OAR 411-340-
0170(2)(a)(C)(v).
(A) The complaint log must, at a minimum, include the
following:
(i) The date the complaint was received;
(ii) The name of the person taking the complaint;
(iii) The nature of the complaint;
(iv) The name of the person making the complaint, if
known; and
Page 29 of 106