Support Services for Adults with Developmental ... - DHS home
Support Services for Adults with Developmental ... - DHS home
Support Services for Adults with Developmental ... - DHS home
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ecords law shall be provided to the appropriate brokerage or provider<br />
organization.<br />
(9) The brokerage or provider organization may be required to submit to the<br />
Division a plan of improvement <strong>for</strong> any noncompliance found during an<br />
inspection pursuant to section (1)(a) of this rule.<br />
Stat. Auth.: ORS 409.050 & 410.070<br />
Stats. Implemented: ORS 427.005, 427.007, & 430.610 – 430.695<br />
411-340-0060 Complaints in <strong>Support</strong> <strong>Services</strong> Brokerages<br />
(Amended 7/1/2009)<br />
(1) COMPLAINTS. Brokerages must develop and implement written<br />
policies and procedures regarding individual complaints and a <strong>for</strong>mal<br />
complaint process. These policies and procedures must at minimum<br />
address:<br />
(a) Receipt of complaints. If a complaint is associated in any way <strong>with</strong><br />
abuse, the recipient of the complaint must immediately report the<br />
issue to the CDDP and notify the brokerage director and, if<br />
applicable, the provider organization director. The brokerage must<br />
maintain a log of all complaints regarding the brokerage, provider<br />
organization, or independent provider that the brokerage receives<br />
from individuals, others acting on the behalf of individuals, and from<br />
provider organizations acting in accordance <strong>with</strong> OAR 411-340-<br />
0170(2)(a)(C)(v).<br />
(A) The complaint log must, at a minimum, include the<br />
following:<br />
(i) The date the complaint was received;<br />
(ii) The name of the person taking the complaint;<br />
(iii) The nature of the complaint;<br />
(iv) The name of the person making the complaint, if<br />
known; and<br />
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