Managing External Relations - Disaster Management Center ...

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Table of Contents Acknowledgments ............................................................................................................... ii Welcome and Introduction .................................................................................................. v Organisation of this Course ................................................................................................. v How to Use this Course ...................................................................................................... vi Pre-test ............................................................................................................................... 1 Chapter 1—Introduction to External Relations .................................................................. 3 Introduction and Reminder ................................................................................................. 3 Creating Trust ..................................................................................................................... 5 Networking Skills—What you need to know about building and maintaining networks ...... 7 Managing External Relations Via Your Network ................................................................ 12 Summary .......................................................................................................................... 14 Self-Assessment Questions ............................................................................................... 15 Chapter 2—Promoting Positive Relationships .................................................................. 19 Facilitation Skills ............................................................................................................... 20 Negotiation Skills—Conflict Resolution and Problem Solving ............................................. 26 Summary .......................................................................................................................... 32 Self-Assessment Questions ............................................................................................... 33 Chapter 3—Relationships with Governments, UN Agencies and Other Key Counterparts ..................................................................................................... 37 Introduction ..................................................................................................................... 37 Key Actors for External Relations ...................................................................................... 38 UN Coordination in Emergencies ...................................................................................... 44 Key Point Summary of Chapter Three ............................................................................... 47 Summary .......................................................................................................................... 48 Self-Assessment Questions ............................................................................................... 49 Chapter 4—Media Relations .............................................................................................. 55 Media Relationships .......................................................................................................... 56 Presentation Skills ............................................................................................................. 59 Working with the Media ................................................................................................... 61 Summary .......................................................................................................................... 65 Self-Assessment Questions ............................................................................................... 66 Chapter 5—Funding and Donor Relations ........................................................................ 69 Relationships with Donors and Funding Agencies ............................................................. 70 Summary .......................................................................................................................... 73 Self-Assessment Questions ............................................................................................... 74 EP 04 iii
EP 04 iv Managing External Relations Chapter 6—Developing Strategies for External Relations .............................................. 77 Components of a Strategy ................................................................................................ 77 Useful Tools for Strategy Building ...................................................................................... 77 Strengthening Relationships with Partners ........................................................................ 80 Developing a Pro-Active Media Relations Strategy ............................................................. 82 Funding and Donor Relations Strategies ............................................................................ 85 Summary .......................................................................................................................... 89 Self-Assessment Questions ............................................................................................... 90 References............................................................................................................................. 93 Annex 1 — A Brief Overview of UNHCR ................................................................................ 95 Annex 2 — Role of UN Agencies and Other Organisations in Emergencies ............................. 97 Annex 3 — PARinAC Principles ............................................................................................ 105 Enrollment, Course Examination and Evaluation .......................................................... 107
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Disaster Management Center Universi
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