Managing External Relations - Disaster Management Center ...

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Chapter 2 Self-Assessment Questions Check T or F to indicate whether a statement is True or False Chapter 2 ■T ■F 1. The facilitator needs to enforce that group members are responsible for the outcome of the group process. ■T ■F 2. Groups are most productive in early stages of development before competition sets in. ■T ■F 3. Accommodation is effective in managing some conflicts if one party wishes to build good will or promote harmony. ■T ■F 4. Collaboration is the preferred mode of conflict resolution among agencies working in emergencies. ■T ■F 5. Conflict resolution styles are prescriptive, that is, only one is right for a given situation. Multiple choice. Mark ALL correct statements—more than one may apply. 6. Steps in problem solving include: ■A Testing assumptions ■B Have a general idea of the nature of the problem ■C Brainstorm possible solutions ■D Find a solution that is satisfactory to the majority 7. Feedback is only effective when ■A It produces a negative emotional reaction in the receiver ■B It focuses on specific behaviour rather than assumptions about intentions ■C It limits choices for changes in behaviour ■D It demands a change in behaviour 8. Plans for facilitation should be based on: ■A The number of group members ■B The group’s long and short-term goals ■C The tensions that may exist ■D All of the above EP 04 33
EP 04 34 Managing External Relations 9. Facilitation ground rules include: ■A The facilitator determines who participates and for how long ■B fFacilitator does not impose his/her goals on the group but lets the group work toward its own goals ■C Each person has the opportunity to participate equally in discussions and planning ■D B and C 10. Conflicts that appear to result from personality problems: ■A May be a misdiagnosis of problems that can be solved through improved communication ■B Are always counterproductive ■C May be rooted in anger or frustration rather than personality ■D A and C
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