Managing External Relations - Disaster Management Center ...

Table of Contents
Acknowledgments ............................................................................................................... ii
Welcome and Introduction .................................................................................................. v
Organisation of this Course ................................................................................................. v
How to Use this Course ...................................................................................................... vi
Pre-test ............................................................................................................................... 1
Chapter 1—Introduction to External Relations .................................................................. 3
Introduction and Reminder ................................................................................................. 3
Creating Trust ..................................................................................................................... 5
Networking Skills—What you need to know about building and maintaining networks ...... 7
Managing External Relations Via Your Network ................................................................ 12
Summary .......................................................................................................................... 14
Self-Assessment Questions ............................................................................................... 15
Chapter 2—Promoting Positive Relationships .................................................................. 19
Facilitation Skills ............................................................................................................... 20
Negotiation Skills—Conflict Resolution and Problem Solving ............................................. 26
Summary .......................................................................................................................... 32
Self-Assessment Questions ............................................................................................... 33
Chapter 3—Relationships with Governments, UN Agencies and
Other Key Counterparts ..................................................................................................... 37
Introduction ..................................................................................................................... 37
Key Actors for External Relations ...................................................................................... 38
UN Coordination in Emergencies ...................................................................................... 44
Key Point Summary of Chapter Three ............................................................................... 47
Summary .......................................................................................................................... 48
Self-Assessment Questions ............................................................................................... 49
Chapter 4—Media Relations .............................................................................................. 55
Media Relationships .......................................................................................................... 56
Presentation Skills ............................................................................................................. 59
Working with the Media ................................................................................................... 61
Summary .......................................................................................................................... 65
Self-Assessment Questions ............................................................................................... 66
Chapter 5—Funding and Donor Relations ........................................................................ 69
Relationships with Donors and Funding Agencies ............................................................. 70
Summary .......................................................................................................................... 73
Self-Assessment Questions ............................................................................................... 74
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