a social influence analysis of perceived organizational support

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ABSTRACT A SOCIAL INFLUENCE ANALYSIS OF PERCEIVED ORGANIZATIONAL SUPPORT Thomas J. Zagenczyk, Ph.D. University of Pittsburgh, 2006 This dissertation examined the effects of social influence on employees’ perceptions of organizational support (POS). An important characteristic of POS is that it reflects an employee’s subjective evaluation of the treatment he or she receives from the organization. Employees’ interactions with their coworkers, then, may have an important influence on their POS. As a result, the development of POS may be a social process rather than solely an intrapsychic one. However, the majority of POS research has focused on how an individual employee’s personal experiences with an organization affect his/her POS and largely ignored social factors. To address this gap in the literature, I argue that advice ties between employees will be related to similarity in POS because they serve as a source of social information. Friendship ties, on the other hand, will result in similarity in POS because they are utilized for social comparison. Finally, role model ties will result in similarity in POS because employees learn from the perceptions, attitudes, and behaviors of others they respect and admire. In addition, I explored the differential effects of strong and weak ties and muliplex versus simplex ties on similarity in POS. My expectation was that strong ties and multiplex ties would be more influential than weak ties and simplex ties. Finally, I explored the effects reciprocated and non-reciprocated ties iv
with the expectation that reciprocated ties would be more highly associated with POS because they are characterized by information sharing. Social network methods were utilized to test hypotheses among 93 admissions department employees at a university in the eastern United States. Results indicated that when reciprocated ties were considered, employees tended to have POS that are similar to those of their strong role model ties, strong advice-role model ties, and strong friend-advice-role model ties. However, when reciprocity was not a requirement for strong ties between employees, only strong friend-advice-role model ties were related to similarity in POS. This pattern of results suggests that strong, multiplex ties in which two-way information sharing occured were more likely to lead to similarity in POS. Implications were drawn from these findings, and suggestions for future research were made. v
Page 1 and 2: TITLE PAGE A SOCIAL INFLUENCE ANALY
Page 3: Copyright by Thomas J. Zagenczyk 20
Page 7 and 8: LIST OF TABLES Table 1: Hypothesize
Page 9 and 10: PREFACE Thank you to my chair, Audr
Page 11 and 12: epresentatives of the organization
Page 13 and 14: Researchers also consider the conte
Page 15 and 16: Exploring the effects of social inf
Page 17 and 18: CHAPTER TWO: LITERATURE REVIEW Orga
Page 19 and 20: Levinson’s work explained the lar
Page 21 and 22: Eisenberger and colleagues (1986) a
Page 23 and 24: In subsequent studies, researchers
Page 25 and 26: the organization is based on percei
Page 27 and 28: esearch exploring the antecedents o
Page 29 and 30: a manager with high formal status s
Page 31 and 32: to carry out tasks on their own, an
Page 33 and 34: occurs because the norm of reciproc
Page 35 and 36: on their daily tasks. Examining thi
Page 37 and 38: coworkers are able to provide infor
Page 39 and 40: when forming perceptions and evalua
Page 41 and 42: identifies with and interacts with
Page 43 and 44: Miles, and Grover (2003) showed tha
Page 45 and 46: instance, a researcher may find a p
Page 47 and 48: likely to discuss sensitive issues
Page 49 and 50: it does not require that the role m
Page 51 and 52: among tellers. In one branch, no se
Page 53 and 54: eside outside of the focal individu
Page 55 and 56:
To test the effects of social influ
Page 57 and 58:
disseminating organizational inform
Page 59 and 60:
less positive. Thus, the POS of the
Page 61 and 62:
ties (and other combinations of str
Page 63 and 64:
Research Setting Hypotheses were te
Page 65 and 66:
network data concerning recurring i
Page 67 and 68:
I explored these different requirem
Page 69 and 70:
or not the employees with whom they
Page 71 and 72:
frequent contact with person j, or
Page 73 and 74:
employee held a leadership position
Page 75 and 76:
correlation analysis has two steps.
Page 77 and 78:
Organizational Support was .84, whi
Page 79 and 80:
Table 5: Descriptive Statistics for
Page 81 and 82:
Correlations. Two different types o
Page 83 and 84:
Control Variables Table 7: Pearson
Page 85 and 86:
Control Variables Table 9: Pearson
Page 87 and 88:
Results of Hypotheses Tests using Q
Page 89 and 90:
positions had perceptions of organi
Page 91 and 92:
CHAPTER FIVE: DISCUSSION AND CONCLU
Page 93 and 94:
elationship may not have been consi
Page 95 and 96:
social learning theory (Bandura, 19
Page 97 and 98:
to provide false information is les
Page 99 and 100:
Fourth, when studying social influe
Page 101 and 102:
theoretical foundation of POS is so
Page 103 and 104:
consistent with past research (Ibar
Page 105 and 106:
employees who were widely regarded
Page 107 and 108:
etween employees, only strong frien
Page 109 and 110:
of structure and behavior. Academy
Page 111 and 112:
organizational support. In J. A-M.
Page 113 and 114:
Hammer, M. (1985). Implications of
Page 115 and 116:
Kohlberg, L. (1963). Moral developm
Page 117 and 118:
Mehra, A., Kilduff, M., & Brass, D.
Page 119 and 120:
Rogers, E.M. (1995). Diffusion of i
Page 121 and 122:
networks: An introduction to Markov
Page 123 and 124:
Name of employee Yes Yes No No Name
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