Dollar General Store Shared Hub Rollout Skystar Advantage VSAT ...

DOLLAR
GENERAL
CORPORATION
Dear Store Manager,
100 MISSION RIDGE / GOODLETTSVILLE, TENNESSEE 37072–2170 / PHONE 615–855–4000
After a complete and thorough analysis of our telecommunications system we
found that in order to enhance our customer satisfaction and to better maintain
our inventory management we had to upgrade our current in–store telecommunications
systems. As a result we have decided to install a satellite communications
system at each of our stores and we have selected the leader in the satellite
industry, Gilat/Spacenet, to be our vendor/partner in this endeavor. The
rollout of the satellite system will begin in June and we expect to install a large
majority of our IBM POS converted sites by the end of this year. The entire
installation should take approximately 4 hours and the testing process will take
only approximately 20 minutes. The installers will work with you to minimize any
inconvenience to your store but as you can see they will require your assistance
and support. This project has already been approved; therefore, individual calls
to the corporate office are not necessary.
We thank you in advance for your support and cooperation as we embark on this
project, which will allow us to improve our processes and most importantly to increase
our level of customer service.
Tasks to be Performed by Store Personnel
• Please remove any non–hardware items from the cabinet under your server
register, such as purses, register tape, snacks etc.
• At Scan/Enter Item, type 414 and hit F2 on all of your secondary registers.
What Can YOU Expect During the VSAT Installation?
• An installation company representing Gilat/Spacenet will contact you to
schedule the exact date of your store’s installation.
• The install will consist of 1.2M satellite dish being installed at each store.
• The dish will be mounted on either a roof mount or a wall mount that is securely
attached to the building.
• Two cables will be run from the dish to an indoor unit that the installer will
install in the cabinet under your master register. This indoor unit is smaller
than a VCR.
• After the installer has completed the connections and confirmed that the
indoor unit is working properly he will require your assistance to cutover
the system to the satellite.
• Provide the installer with a set of register keys. They will be needed to
convert your software to VSAT.
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