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GENERAL INFORMATION<br />

We extend our warm welcome to you and we are<br />

pleased and proud that you have decided to visit our<br />

country. The Croats call their country “Our beautiful<br />

Homeland” – the starting verse of the Croatian<br />

national anthem.<br />

The Republic of Croatia is a European parliamentary<br />

state and a part of European political and cultural<br />

history. By size it is classified among the medium size<br />

European countries such as Denmark, Ireland, the<br />

Slovak Republic or Switzerland.<br />

Croatia is a land of open frontiers and clear cut customs<br />

regulations. It is also a land of concord and one<br />

that is respectful towards its guests. We Croats strive<br />

to make Our beautiful Homeland equally beautiful to<br />

all who visit it, and we do our best to ensure that they<br />

take with them only beautiful memories.<br />

Travel documents:<br />

• A valid passport or some other identification document<br />

recognised by international agreement; for certain<br />

countries a personal identity card is sufficient (i.e. a<br />

document which testifies to the identity and citizenship<br />

of the bearer).<br />

Information: Diplomatic missions and consular offices<br />

of the Republic of Croatia abroad or the Ministry of For-<br />

6-13 14-21 22-27 28-33 34-41 42-47<br />

eign Affairs and European Integration of the Republic<br />

of Croatia.<br />

Tel: +385 1 4569 964; E-mail: stranci@mvpei.hr; www.<br />

mvpei.hr<br />

Customs regulations:<br />

Customs regulations in the Republic of Croatia are<br />

almost completely harmonised with the regulations and<br />

standards of EU member states, but the value of objects<br />

of non-commercial character for personal use allowed<br />

to be brought into the country without tax duty or PDV<br />

(VAT) is limited to 300 HRK (kuna).<br />

Foreign and local currency and cheques is free for<br />

foreign and Croatian citizens with residence abroad, but<br />

the transfer of an amount exceeding 40,000 kuna must<br />

be declared to a customs official. Valuable professional<br />

equipment and technical devices must also be declared<br />

to a customs official at the border crossing.<br />

PDV (VAT) is refunded to foreign nationals when leaving<br />

the country for individual goods purchased in Croatia,<br />

for amounts in excess of 500 HRK, upon the presentation<br />

of a PDV-P, or rather a “Tax-cheque” form verified<br />

exclusively by a customs official.<br />

For additional information please contact the Customs<br />

Administration (www.carina.hr)<br />

Information regarding the conditions of import of<br />

products of animal origin in the personal luggage can<br />

be obtained from the Ministry of Agriculture, Fishing<br />

and Rural Development – Administration for Veterinary<br />

Medicine (Tel.: + 385 1 610 9749, 610 6703 and 610<br />

6669).<br />

Currency:<br />

• The kuna (1 kuna = 100 lipa). Foreign currency can<br />

be exchanged in banks, exchange offices, post offices<br />

travel agencies and hotels.<br />

Post and telecommunications<br />

• Post offices are open from 7 a.m. to 7 p.m. on<br />

weekdays, in smaller centres from 7 a.m. until 2 p.m.;<br />

some offices work a split shift. In most towns and tourist<br />

centres, on-duty post offices are open on Saturdays<br />

and Sundays.<br />

Phone cards are used in all public telephones and may<br />

be purchased from post offices and from newspaper<br />

and tobacco kiosks. International calls may be made<br />

directly from public telephones.<br />

www.posta.hr<br />

Shops and public services working hours<br />

• Most shops are open from 8 a.m. until 8 p.m. on<br />

weekdays, on Saturday and Sundays until 2 p.m.; in the<br />

season longer.<br />

Public services and business offices work from 8 a.m.<br />

until 4 p.m., Mondays to Fridays.<br />

Health services<br />

• There are hospitals and clinics located in all the larger<br />

towns and cities, while smaller centres have dispensaries<br />

and pharmacies.<br />

Foreign visitors who are covered by health insurance<br />

in their own country do not have to pay for services of<br />

emergency health care during their private stay in the<br />

Republic of Croatia if a convention on Social Security<br />

has been signed between the country they come from<br />

and Croatia, i.e. if they have in their possession a<br />

certificate stipulated by such a convention confirming<br />

their right to health care. Health care (including<br />

transport) is used for emergency cases in the manner<br />

and according to regulations valid for Croatian citizens<br />

covered by Social Security, with identical participation<br />

in health care costs (participation and administrative<br />

duties). Persons coming from countries with which no<br />

such convention has been signed shall personally bear<br />

the costs of health services rendered.<br />

Power supply:<br />

220 V, frequency 50 Hz<br />

Tap water is potable in all parts of Croatia.<br />

Public holidays<br />

1 January - New Year’s Day<br />

6 January – Epiphany<br />

Easter Sunday & Easter Monday<br />

1 May - Labour Day<br />

Corpus Christi<br />

22 June - Anti-Fascist Resistance Day<br />

25 June - Statehood Day<br />

5 August - Victory Day and National Thanksgiving Day<br />

15 August - Assumption Day<br />

8 October - Independence Day<br />

1 November - All Saints’ Day<br />

25-26 December - Christmas Holidays<br />

Fuel stations:<br />

• Open from 7 a.m. until 7 or 8 p.m. every day; in the<br />

summer season, until 10 p.m.<br />

• On-duty fuel stations in the larger cities and on main<br />

international routes are open 24 hours a day.<br />

• All fuel stations sell Eurosuper 95, Super 95, Super<br />

98, Super plus 98, Euro Diesel and Diesel, and gas<br />

(LPG) is also available in major cities, and at fuel stations<br />

along motorways.<br />

For information on fuel prices and a list of centres selling<br />

LPG gas go to:<br />

www.ina.hr; www.omv.hr; www.tifon.hr; www.hak.hr<br />

Important telephone numbers:<br />

• International country code for Croatia: +385<br />

• Police: 92<br />

• Fire Brigade: 93<br />

• Ambulance: 94<br />

• Roadside vehicle assistance: 987<br />

(When calling from abroad or by mobile phone, call<br />

+385 1 987)<br />

• National Centre for Search and Rescue at Sea: 9155.<br />

• The countrywide number for all emergency situations: 112<br />

ISTRIA KVARNER DALMATIA ZADAR<br />

DALMATIA ŠIBENIK<br />

DALMATIA SPLIT<br />

DALMATIA DUBROVNIK<br />

• General information: 981<br />

• Information on local and intercity numbers: 988<br />

• Information on international numbers: 902<br />

• Weather forecast and road conditions: 060 520 520<br />

• Croatian Automobile Club (HAK): +385 1 46 40 800,<br />

Internet: www.hak.hr;<br />

E-mail: info@hak.hr<br />

Dear guests,<br />

In order to ensure both your pleasant stay in our<br />

country and the observance of its laws, we respectfully<br />

request that you check whether you have been<br />

correctly registered for the whole period of your stay,<br />

from the day you arrive to the day of your departure.<br />

This is an important and necessary procedure,<br />

particularly if you are staying in private accommodation,<br />

both for the sake of guaranteeing you a quality<br />

service and in order to prevent illegal operations of<br />

those who are not registered for the provision of accommodation<br />

service.<br />

Croatian National Tourist Board<br />

5

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