TEC Workbook - IBM
TEC Workbook - IBM
TEC Workbook - IBM
Create successful ePaper yourself
Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.
<strong>IBM</strong> Software<br />
1.12 Troubleshooting Tools<br />
During the development phase, there are often times when a service configuration produces unexpected<br />
results. WebSphere DataPower appliances have a number of built-in troubleshooting tools that can help<br />
pinpoint the cause of problems.<br />
__1. In the Navigation pane (on the left side), click the Control Panel link to redisplay the control<br />
panel.<br />
__2. In the Monitoring and Troubleshooting section, click on the Troubleshooting icon to reveal the<br />
troubleshooting tools page.<br />
The Troubleshooting page has several tools used for troubleshooting both configuration and network<br />
problems.<br />
● Ping Remote and TCP Connection Test are used primarily for network connectivity<br />
troubleshooting.<br />
● Set Log Level is used to change the logging verbosity. This is a domain-wide setting<br />
which increases or decreases the granularity of messages that are written to the log. The<br />
default log level is error.<br />
● Generate Log Event is used to write a specific message to the logs. This is often used for<br />
testing log targets (discussed in the next section).<br />
● The Generate Error Report and Send Error Report functions are used when it becomes<br />
necessary to engage <strong>IBM</strong> Support to troubleshoot a problem. Generating an error report<br />
will create a special file containing detailed system and trace information used by support<br />
engineers.<br />
● View Running Config allows you to see what parameters are currently in effect for the<br />
domain.<br />
Page 20 WebSphere Lab Jam