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TEC Workbook - IBM

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<strong>IBM</strong> Software<br />

1.12 Troubleshooting Tools<br />

During the development phase, there are often times when a service configuration produces unexpected<br />

results. WebSphere DataPower appliances have a number of built-in troubleshooting tools that can help<br />

pinpoint the cause of problems.<br />

__1. In the Navigation pane (on the left side), click the Control Panel link to redisplay the control<br />

panel.<br />

__2. In the Monitoring and Troubleshooting section, click on the Troubleshooting icon to reveal the<br />

troubleshooting tools page.<br />

The Troubleshooting page has several tools used for troubleshooting both configuration and network<br />

problems.<br />

● Ping Remote and TCP Connection Test are used primarily for network connectivity<br />

troubleshooting.<br />

● Set Log Level is used to change the logging verbosity. This is a domain-wide setting<br />

which increases or decreases the granularity of messages that are written to the log. The<br />

default log level is error.<br />

● Generate Log Event is used to write a specific message to the logs. This is often used for<br />

testing log targets (discussed in the next section).<br />

● The Generate Error Report and Send Error Report functions are used when it becomes<br />

necessary to engage <strong>IBM</strong> Support to troubleshoot a problem. Generating an error report<br />

will create a special file containing detailed system and trace information used by support<br />

engineers.<br />

● View Running Config allows you to see what parameters are currently in effect for the<br />

domain.<br />

Page 20 WebSphere Lab Jam

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