Public Workshop - Child Care - Nevada Division of Welfare ...
Public Workshop - Child Care - Nevada Division of Welfare ...
Public Workshop - Child Care - Nevada Division of Welfare ...
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Debbie Sherwood gave an example <strong>of</strong> what has happened to a parent in her center;<br />
they were given incorrect phone numbers and received no answer at correct phone<br />
numbers given and was provided no location to drop <strong>of</strong>f paperwork. She and the<br />
parent got the run around from the staff who did answer the phone. Ms. Rosaschi<br />
reminded the audience specific complaints, like this, should be brought to Mr.<br />
Stagliano’s attention after the meeting. Mr. Gilliland said the hotline number is still in<br />
effect and he thanked Ms. Sherwood for going above and beyond to help the parent<br />
ensure their business was taken care <strong>of</strong>. He suggested giving applicants a phone list<br />
<strong>of</strong> their specific workers and Ms. Rosaschi added “Develop fall back procedure when<br />
existing process isn’t working” and “establish a referral date <strong>of</strong> eligibility other than the<br />
date <strong>of</strong> referral to the provider” to the short term goals. Mr. Stagliano stated NEON<br />
worker approvals can not being used in place <strong>of</strong> an eligibility certificate and he<br />
reminded everyone payment will be issued for those with a certificate only. Ms.<br />
Rosaschi then added “A NEON child care transitional period” to the long term goals.<br />
Mr. Gilliland said there appears to be a gap between the NEON referral and the<br />
certificate date. The transition period needs to be identified. Mr. Stagliano said issue<br />
appears to be internal problem easily fixed.<br />
Mr. Gilliland asked Mr. Stagliano if someone has a recommendation or policy/procedure<br />
problem, what is the best place to forward their ideas. Mr. Stagliano said all<br />
suggestions and ideas can be given to the hotline number. Jane Griffith stated she has<br />
called hot line and has received no reply to date. A discussion about the child care<br />
hotline number ensued and the number was given again. It is (775) 684-0574. Mr.<br />
Gilliland said to contact his <strong>of</strong>fice at (775) 684-0504 if someone is frustrated with<br />
system and has already worked through the hotline number.<br />
Tonya Coover said her center is not on roster to have subsidy children in her center and<br />
asked where to go to sign up. Mr. Stagliano stated to go to 701 North Rancho. It was<br />
then asked what funding is currently available and if it will be cut later. Mr. Stagliano<br />
replied funding is available for the subsidy categories not frozen and he will discuss the<br />
specifics with those interested after the meeting. Maria Santana stated she is having<br />
trouble with the application given to the provider and has had no contact with their<br />
child care worker and asked if parents need to go in to an <strong>of</strong>fice now to submit their<br />
paperwork and was asked to discuss it with Mr. Stagliano after the meeting.<br />
Mr. Stagliano said “eligibility for delegate agencies” needs to be added to short term<br />
goals. Karen Harvey, an overnight provider, said she was told one day equals one day<br />
and now she states she has been told to record direct times to distinguish the number<br />
<strong>of</strong> hours actually worked. She asked for the manual section about overnight care and<br />
Mr. Allen said it is not currently addressed in the manual. Ms. Harvey stated she would<br />
like to see it added to the manual. Mr. Stagliano said he would like more specific<br />
information on her case and would like to meet with her after the meeting. Ms.<br />
Rosaschi added “Add manual section regarding 24 hour care” to the short term goals.<br />
5